ZipRecruiter

Log In

1

Assistant Service Manager Jobs in Connecticut (NOW HIRING)

Midas

Midas - Automotive Assistant & Service Managers

Norwalk, CT · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THE POSITION OF ASSISTANT MANAGERAs a future leader of Midas, the Assistant Manager supports ... ABOUT THE POSITION OF SERVICE MANAGERThe Service Manager is responsible for assisting customers ...

Midas

Midas - Automotive Assistant & Service Managers

Stamford, CT · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THE POSITION OF ASSISTANT MANAGERAs a future leader of Midas, the Assistant Manager supports ... ABOUT THE POSITION OF SERVICE MANAGERThe Service Manager is responsible for assisting customers ...

Waltham Pest Services

Service Manager

Milford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Review and submit all service-related documents and reporting * Assist with interviewing and ... Other types of management experience may be considered. We seek individuals who are creative ...

previous pagenext page

Showing results 21-40

All JobsService JobsAssistant Service Manager JobsAssistant Service Manager Jobs in Connecticut

Assistant Service Manager information

See Connecticut salary details

$24.7K

$54.7K

$93.7K

How much do assistant service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for assistant service manager in Connecticut is $54,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,200.00 per year, depending on experience, location, and employer.

What does an assistant service manager do?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, often in automotive, retail, or hospitality settings. Their responsibilities typically include supervising staff, resolving customer complaints, ensuring quality service, and assisting with scheduling and training. They also help maintain inventory, enforce company policies, and may step in to handle managerial duties in the absence of the Service Manager. This role is crucial for maintaining smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant service manager?

To thrive as an Assistant Service Manager, you need strong organizational skills, customer service experience, and often a background in business administration or related fields. Familiarity with service management software, scheduling systems, and sometimes industry-specific certifications like ASE are typically required. Leadership, effective communication, and problem-solving abilities are crucial soft skills for supporting staff and resolving customer issues. These competencies ensure efficient operation of service departments, high customer satisfaction, and smooth team coordination.

How does an assistant service manager typically collaborate with technicians and service advisors to ensure efficient workflow?

An Assistant Service Manager plays a crucial role in coordinating between service technicians and service advisors to maintain smooth operations. They often facilitate communication regarding repair status, prioritize tasks based on customer needs, and help resolve any technical or scheduling issues that arise. By maintaining clear records and conducting regular meetings, they help ensure that both customer satisfaction and productivity goals are met. This collaborative environment allows for prompt problem-solving and fosters a team-oriented approach within the service department.

What is the difference between Assistant Service Manager vs Service Advisor?

AspectAssistant Service ManagerService Advisor
Primary RoleSupports service operations, manages team, oversees service processesInteracts directly with customers, explains services, recommends repairs
Required CredentialsOften requires automotive or technical certifications, management experienceCustomer service skills, automotive knowledge, often certifications helpful
Work EnvironmentService department management, team supervisionCustomer-facing, sales-oriented

While both roles are vital in automotive service, the Assistant Service Manager focuses on team and process management, whereas the Service Advisor primarily handles customer interactions and service sales. Understanding these differences helps in choosing the right career path or hiring the appropriate candidate.

What are the duties of an Assistant Service Manager?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, including supervising staff, ensuring customer satisfaction, managing service workflows, and maintaining quality standards. They often handle scheduling, training, and resolving customer issues to ensure efficient service delivery.

What are the most commonly searched types of Service Manager jobs in Connecticut?

The most popular types of Service Manager jobs in Connecticut are:

What are popular job titles related to Assistant Service Manager jobs in Connecticut?

For Assistant Service Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Assistant Service Manager jobs in Connecticut look for?

The top searched job categories for Assistant Service Manager jobs in Connecticut are:

What are popular job titles related to Assistant Service Manager jobs in CT?

For Assistant Service Manager jobs in CT, the most frequently searched job titles are:

Assistant Service Manager jobs near you
Infographic showing various Assistant Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,684 per year, or $26.3 per hour.

Assistant Service Manager - Waterbury CT

VIP Auto

Waterbury, CT • On-site

Full-time

Re-posted 29 days ago

Job description

TITLE: Assistant Manager
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
GENERAL SUMMARY:
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  2. Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
  1. Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score
  1. Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
  1. Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below
    1. Help the Service Manager develop a superior team
      1. Ensure all associates have taken and passed all their required LMS training
      2. Have all associates complete any and all relevant vendor training
      3. Make sure all associates are T.I.A basic automotive service certified
      4. Sign up associates and provide study material for any applicable ASE certifications
    2. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
    3. Monitor e-mail throughout the day for customer appointments and communication
    4. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions
    5. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order
    6. Attend off site meetings and training sessions as needed. Typically, several times per year

  1. Facility and Equipment Maintenance

    1. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

    1. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs

    1. Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day

    1. Ensures appropriate steps are taken to maintain a clean service department throughout the business day

    1. Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business

    1. Any facility or equipment issues should be entered into the facility or equipment database

  1. Procedural Compliance
    1. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities (Performs other functions as required.)
    • Communicates with other levels of management as needed to ensure compliance with service standards and company policies
    • Serves as policy administrator in assigned location when Service Manager is not on site

PERFORMANCE MEASURMENT:
  • The Assistant Manager supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK:
  • SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
  • ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS:
  1. Knowledge, Skills, and Abilities
    • Strong people management and leadership skills, motivational, supportive, assertive, and decisive
    • Excellent verbal and written communication
    • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
    • Strong organization and time management skills
    • A comprehensive understanding of automotive servicing and the industry

  1. Minimum Educational and/or Experience Level
    • Two years related experience in automotive service management
    • Completion of two-year college or technical school program recommended
    • Or an equivalent combination of education and experience

  1. Proven results Certificates, Licenses, and/or Registrations
    • Current, valid driver's license issued in state of residence
    • Equipment Safety Certification
    • ASE Certification C1- Service Consultant required
    • ASE Certification P2 - Parts Specialist recommended
    • ASE Certification G1 - Maintenance and light repair recommended
    • State Inspection License Required (where applicable)

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21lbs.
Up to 20lbs.
Essential Vision Requirements
  • Close vision (clear vision at 20 inches or less)
  • Distance Vision (clear vision at 20 feet or more)
  • Color Vision (ability to identify and distinguish colors)
  • Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
  • Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Apply