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Assistant Service Manager Jobs in Connecticut (NOW HIRING)

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Assistant Service Manager information

See Connecticut salary details

$24.7K

$54.7K

$93.7K

How much do assistant service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant service manager in Connecticut is $54,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,200.00 per year, depending on experience, location, and employer.

What does an assistant service manager do?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, often in automotive, retail, or hospitality settings. Their responsibilities typically include supervising staff, resolving customer complaints, ensuring quality service, and assisting with scheduling and training. They also help maintain inventory, enforce company policies, and may step in to handle managerial duties in the absence of the Service Manager. This role is crucial for maintaining smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant service manager?

To thrive as an Assistant Service Manager, you need strong organizational skills, customer service experience, and often a background in business administration or related fields. Familiarity with service management software, scheduling systems, and sometimes industry-specific certifications like ASE are typically required. Leadership, effective communication, and problem-solving abilities are crucial soft skills for supporting staff and resolving customer issues. These competencies ensure efficient operation of service departments, high customer satisfaction, and smooth team coordination.

How does an assistant service manager typically collaborate with technicians and service advisors to ensure efficient workflow?

An Assistant Service Manager plays a crucial role in coordinating between service technicians and service advisors to maintain smooth operations. They often facilitate communication regarding repair status, prioritize tasks based on customer needs, and help resolve any technical or scheduling issues that arise. By maintaining clear records and conducting regular meetings, they help ensure that both customer satisfaction and productivity goals are met. This collaborative environment allows for prompt problem-solving and fosters a team-oriented approach within the service department.

What is the difference between Assistant Service Manager vs Service Advisor?

AspectAssistant Service ManagerService Advisor
Primary RoleSupports service operations, manages team, oversees service processesInteracts directly with customers, explains services, recommends repairs
Required CredentialsOften requires automotive or technical certifications, management experienceCustomer service skills, automotive knowledge, often certifications helpful
Work EnvironmentService department management, team supervisionCustomer-facing, sales-oriented

While both roles are vital in automotive service, the Assistant Service Manager focuses on team and process management, whereas the Service Advisor primarily handles customer interactions and service sales. Understanding these differences helps in choosing the right career path or hiring the appropriate candidate.

What are the duties of an Assistant Service Manager?

An Assistant Service Manager supports the Service Manager in overseeing daily operations of a service department, including supervising staff, ensuring customer satisfaction, managing service workflows, and maintaining quality standards. They often handle scheduling, training, and resolving customer issues to ensure efficient service delivery.

What are the most commonly searched types of Service Manager jobs in Connecticut?

The most popular types of Service Manager jobs in Connecticut are:

What are popular job titles related to Assistant Service Manager jobs in Connecticut?

For Assistant Service Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Assistant Service Manager jobs in Connecticut look for?

The top searched job categories for Assistant Service Manager jobs in Connecticut are:

What are popular job titles related to Assistant Service Manager jobs in CT?

For Assistant Service Manager jobs in CT, the most frequently searched job titles are:

Assistant Service Manager jobs near you
Infographic showing various Assistant Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,684 per year, or $26.3 per hour.

Assistant Service Manager

Bertera Subaru of Hartford

Hartford, CT • On-site

Full-time

Re-posted 2 days ago

Job description

Assistant Service Manager Job Description

Job Title: Assistant Service Manager

Location: [Insert location]

Company Description:
We are a leading provider of [insert industry] services, committed to delivering outstanding customer care and exceptional service experiences. With our team of highly skilled professionals, we strive to exceed customer expectations while working in a collaborative and fast-paced environment. As an Assistant Service Manager, you will play a crucial role in ensuring the smooth day-to-day operations of our service department by providing excellent leadership and support.

Job Overview:
We are seeking a motivated and organized individual to join our team as an Assistant Service Manager. The Assistant Service Manager will work closely with the Service Manager to oversee the operations of the service department, ensuring efficiency, customer satisfaction, and profitability. This role requires exceptional multitasking abilities, effective communication skills, and a strong ability to manage and motivate a team.

Responsibilities:
1. Assist the Service Manager in planning and organizing daily operations to meet customer demands and achieve department goals and objectives.
2. Foster a positive and productive work environment by leading and motivating the service team, fostering teamwork, and resolving conflicts when necessary.
3. Provide excellent customer service by resolving complex issues, handling customer complaints, and ensuring timely and accurate communication.
4. Collaborate with the Service Manager to develop and implement strategies to improve service department performance, efficiency, and profitability.
5. Monitor service department metrics and key performance indicators (KPIs) to assess team performance, identify trends, and implement necessary improvements.
6. Train, mentor, and develop service department personnel to enhance their skills, promote career growth, and ensure a high level of expertise within the team.
7. Oversee the scheduling and dispatching of service technicians, ensuring efficient allocation of resources to achieve timely completion of jobs.
8. Monitor inventory levels, ensure the availability of necessary parts and materials, and process requisitions to minimize downtime and maximize productivity.
9. Assist in the development and implementation of service policies, procedures, and standards to ensure compliance with company guidelines and industry regulations.
10. Stay up-to-date with industry trends and advancements in technology, recommending strategies or investments to improve service department operations.

Requirements:
1. A minimum of [X] years' experience in service management or a related field.
2. Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate a diverse team.
3. Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer challenges.
4. Exceptional customer service skills and a commitment to ensuring customer satisfaction.
5. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
6. Proficient in industry-specific software and tools, including [insert relevant software or tools].
7. Sound knowledge of industry regulations, safety standards, and best practices.
8. Ability to analyze and interpret data to assess service department performance and make data-driven decisions.
9. A proven track record of consistently meeting or exceeding targets and goals.
10. A degree in [insert relevant field] or equivalent work experience is preferred.

Join our dynamic team and contribute to providing outstanding service experiences to our valued customers. Apply today to be considered for the Assistant Service Manager position.