Office Assistant Pay rate is $15.00 to $21.00 per hour
POSITION SUMMARY:
Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.
Taking Care of our teams who take Care of our Patients
- Competitive Wages & Sales Incentives
- Immediate Advancement opportunities
- Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
- Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
- Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
โข Greet patients and customers
โข Answer the telephone in a professional manner
โข Book appointments accurately
โข Other duties as assigned
OPERATIONAL STANDARDS
โข Confirm appointments
โข Process transactions in the optical billing and point of sale systems
โข Process medical billing information
โข Organize and file patient and customer records
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
โข High School Diploma or equivalent
โข Previous experience in an office is preferred
โข Basic computer skills
โข Able to handle multiple customer interactions/phone calls at a time
โข Excellent organizational skills
โข Able to work cross-functionally with excellent attention to detail and follow through
โข Solid interpersonal relationship skills
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
โข Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
โข Able to read and write at a high school graduate level
โข Able to sit or stand for extended periods of time
โข Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
โข Ability to lift 10 to 20 pounds
โข Ability to see (Near, Distance, Color, and Depth Perception)
โข Manual and finger dexterity, as well as hand/arm steadiness
โข Ability to grip and hold items
โข Good eye and hand coordination
โข Able to operate a cash register, various optical equipment and tools
โข Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
โข Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.