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Assistant Branch Manager Jobs in Ohio (NOW HIRING)

Civista Bank

Assistant Branch Manager

Sandusky, OH

An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a ...

Civista Bank

Assistant Branch Manager

Sandusky, OH · On-site

An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a ...

Fnbcorp

Assistant Branch Manager

Boardman, OH

Assistant Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for consistently meeting any and all customer asks ...

New

PNC Bank

Assistant Branch Manager

Cincinnati, OH · On-site

$48K - $81K/yr

As a Assistant Branch Manager within PNC's Retail Branch organization, you will be based in Cincinnati, OH at the Western Hills Branch. PNC is an in-office company that fosters a collaborative and ...

Fnbcorp

Assistant Branch Manager

Cleveland, OH

Assistant Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for consistently meeting any and all customer asks ...

GenoaBank

Assistant Branch Manager

Port Clinton, OH · On-site

Position Summary Assists Branch Manager in all phases of branch operations, and assumes responsibility for the branch in the Branch Managers absence. Backs-up CSR line and acts as Lead CSR in his or ...

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All JobsBranch JobsAssistant Branch Manager JobsAssistant Branch Manager Jobs in Ohio

Assistant Branch Manager information

See Ohio salary details

$29K

$52.4K

$73.2K

How much do assistant branch manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for assistant branch manager in Ohio is $52,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $59,900.00 per year, depending on experience, location, and employer.

How much does an assistant branch manager make in the US?

An assistant branch manager in the US typically earns between $40,000 and $60,000 annually, with the average around $50,000. Compensation varies based on experience, location, and the size of the branch, and often includes benefits such as bonuses and health insurance.

What is the difference between Assistant Branch Manager vs Customer Service Manager?

AspectAssistant Branch ManagerCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; sometimes a bachelor's degree; banking certificationsHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentBank branches, financial institutionsRetail stores, service centers, corporate offices
Employer & Industry UsageFinancial services, bankingRetail, hospitality, service industries
Common Search & Comparison IntentRoles in banking, management responsibilitiesCustomer service leadership, client interaction

The Assistant Branch Manager and Customer Service Manager roles often overlap in customer interaction and team supervision. However, the Assistant Branch Manager typically has broader responsibilities in banking operations and staff management, while the Customer Service Manager focuses more on customer satisfaction and service quality. Both roles require strong communication skills, but the Assistant Branch Manager usually needs more financial knowledge and certifications.

How does an assistant branch manager typically support team development and performance within a branch?

An Assistant Branch Manager plays a key role in fostering team development by providing coaching, conducting regular performance reviews, and helping staff set achievable goals. They often organize training sessions and offer guidance to ensure that all team members are knowledgeable about products, services, and compliance standards. Additionally, they help resolve conflicts, encourage collaboration, and motivate employees to deliver excellent customer service, which directly impacts branch success.

What does an assistant branch manager do?

As the assistant branch manager, you assist the bank manager and oversee branch operations in their absence. In addition to working to manage staff and answer questions for customers, your duties could include ensuring compliance with banking standards and regulations, overseeing sales of loan products or other financial instruments and services, and covering for a teller or other customer-facing employee in the event of an unexpected absence. Your responsibilities may also consist of stepping in to solve problems or complaints that require management-level insight.

What are the key skills and qualifications needed to thrive as an assistant branch manager, and why are they important?

To thrive as an Assistant Branch Manager, you need strong leadership abilities, financial acumen, and prior experience in banking or retail management, often supported by a bachelor's degree in business or a related field. Familiarity with banking software, customer relationship management (CRM) systems, and compliance protocols is typically required. Excellent communication, problem-solving, and team-building skills help you motivate staff and provide exceptional customer service. These competencies ensure smooth branch operations, regulatory compliance, and high customer satisfaction, all of which drive business success.
More about Assistant Branch Manager jobs
What cities in Ohio are hiring for Assistant Branch Manager jobs? Cities in Ohio with the most Assistant Branch Manager job openings:
What are popular job titles related to Assistant Branch Manager jobs in OH? For Assistant Branch Manager jobs in OH, the most frequently searched job titles are:
Assistant Branch Manager jobs near you
Infographic showing various Assistant Branch Manager job openings in Ohio as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,405 per year, or $25.2 per hour.

Assistant Branch Manager

Civista Bank

Sandusky, OH

Full-time

Re-posted 21 days ago

Civista Bank rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description

Description

Position Purpose:

An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer's needs, building relationships, and solving problems. The ABM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.


Key Accountabilities, Responsibilities and Expectations:

  • Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank.  
  • Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
  • Open personal, business, and loan account including additional products and services.
  • Develop an expansive knowledge of products and services to fulfill customer needs.
  • Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
  • Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan.  
  • Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations.
  • Open personal, business, and loan account including additional products and services.
  • Meet the required annual branch deposit and consumer loan goals as established.
  • Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager.
  • Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. 
  • All other duties as assigned and any activities that support the key accountabilities.


Requirements

Qualifications, Knowledge and Skills:

  • Demonstrate the ability to lead, coach, motivate and develop staff.
  • 2-3years' experience in retail or in branch banking environment.
  • Drive an exceptional customer experience.
  • Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service.
  • Associate's or Bachelor's Degree preferred.
  • High School diploma or equivalent required.


Physical Requirements:

  • Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving files of up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
  • Work involves some travel to attend meetings, training, and so forth.


EOE - Race/Sex/Disability/Veteran


This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.




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