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Army Enterprise Service Desk Jobs (NOW HIRING)

ClearanceJobs

L1 Service Desk Jobs

Sierra Vista, AZ · On-site

$17.75 - $24/hr

  • Medical

  • Retirement

  • PTO

As part of the Army Enterprise Service Desk, you will provide Tier 1 support to users around the world, helping ensure mission-critical systems remain operational and accessible. Required ...

New

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

  • Medical

  • PTO

Army PEO STRI * Missile Defense Agency * Special Operations Command * Ft. Belvoir Mark Center ... Under direct supervision: • Conduct operations in support of the Enterprise Service Desk and ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

  • Medical

  • PTO

Army PEO STRI * Missile Defense Agency * Special Operations Command * Ft. Belvoir Mark Center ... Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Aleut Federal

Enterprise Service Desk Technician

San Antonio, TX

$55K - $61K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Enterprise Service Desk Technician(ESDT) provides customer service to 30,000+ Enterprise users to ensure account issues are identified and resolved promptly. Responsibilities: * Delivers Tier 1, ...

SOSi

Essential Job Duties Enterprise Service Desk Specialists are responsible for assisting users and other IT personnel with tracking, prioritizing, and resolving systems, services and network issues ...

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Army Enterprise Service Desk information

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$44

How much do army enterprise service desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for army enterprise service desk in the United States is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.

What is an Army Enterprise Service Desk?

An Army Enterprise Service Desk (AESD) job involves providing IT support to Army personnel by troubleshooting technical issues, managing service requests, and ensuring operational functionality of IT systems. Employees in this role assist users with software, hardware, and network-related problems while maintaining security protocols. They also document incidents, escalate complex issues, and follow established support procedures to maintain efficient service.

What are the most common challenges faced by those working on the Army Enterprise Service Desk?

Professionals working on the Army Enterprise Service Desk frequently encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and supporting users with varying degrees of technical proficiency. They may also need to quickly adapt to evolving Army IT security protocols and changing enterprise system requirements. The fast-paced, mission-critical environment requires strong multitasking abilities and a calm approach under pressure. Over time, facing these challenges helps team members build advanced troubleshooting skills, resilience, and a deep understanding of Army IT operations.

What are the key skills and qualifications needed to thrive in the Army Enterprise Service Desk position, and why are they important?

To thrive as an Army Enterprise Service Desk specialist, you need strong IT troubleshooting skills, knowledge of network systems, and a background in help desk operations, often supported by relevant certifications such as CompTIA Security+ or ITIL Foundation. Familiarity with ticketing software, remote assistance tools, and Army-specific enterprise applications is typically required. Excellent communication, patience, and problem-solving skills help you effectively support users across various technical levels. These skills and qualities are crucial for efficiently resolving service requests, minimizing system downtime, and supporting mission-critical Army operations.

More about Army Enterprise Service Desk jobs

What cities are hiring for Army Enterprise Service Desk jobs?

Cities with the most Army Enterprise Service Desk job openings:

What are the most commonly searched types of Army Enterprise Service Desk jobs?

The most popular types of Army Enterprise Service Desk jobs are:

What states have the most Army Enterprise Service Desk jobs?

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Army Enterprise Service Desk jobs near you
Infographic showing various Army Enterprise Service Desk job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

L1 Service Desk Jobs

ClearanceJobs

Sierra Vista, AZ • On-site

$17.75 - $24/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Help Desk Support Technician (DoD Service Desk)

Location: Fort Huachuca, AZ (Onsite)

Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security+ certification are eligible for clearance sponsorship.

Schedule: 24/7 Operations (Day, Swing, Night, and Weekend Shifts Available)

Contract: 12-Month Contract with Strong Extension Potential

Position Overview: We are seeking motivated Help Desk Support Technicians to join one of the largest and most collaborative enterprise service desks supporting the U.S. Army. This role is a great opportunity for entry-level IT professionals, transitioning military personnel, veterans, and military spouses looking to build a career in information technology and cybersecurity. As part of the Army Enterprise Service Desk, you will provide Tier 1 support to users around the world, helping ensure mission-critical systems remain operational and accessible.

Required Qualifications:

  • Active Secret Security Clearance OR ability to obtain one
  • Current CompTIA A+, Network+, or Security+ certification
  • 0 to 6 months of Help Desk, IT Support, Technical Support, or customer service experience
  • Strong communication and customer service skills
  • Basic troubleshooting and problem-solving abilities
  • Ability to work in a fast-paced team environment
  • Flexibility to work rotating shifts, including days, evenings, nights, and weekends

Preferred Qualifications:

  • Fundamental knowledge of Microsoft Office 365
  • Prior Department of Defense (DoD) or military support experience
  • Understanding of basic networking concepts
  • Experience working with ticketing systems

Key Responsibilities:

  • Provide Tier 1 support for computer hardware, software, network access, applications, and telecommunications systems
  • Respond to user requests via phone, email, chat, and ticketing systems
  • Troubleshoot and resolve common technical issues using established procedures
  • Answer questions regarding installation, configuration, and use of supported technologies
  • Document all customer interactions and issue resolutions accurately
  • Escalate complex technical issues to higher-tier support teams when needed
  • Deliver exceptional customer service while meeting service level agreements (SLAs)
  • Work Environment: This position is located onsite at a highly collaborative solutions center in Fort Huachuca, Arizona. The team provides 24/7/365 support to thousands of users worldwide across the defense community. Employees work 8-hour shifts across: Day Shift Swing Shift Night Shift Every effort is made to align shift assignments with employee preferences and business needs.

Why Join This Team? You'll play a critical role in supporting the U.S. Army's enterprise technology infrastructure. This program directly impacts mission readiness by providing technical assistance to military personnel and government users across the globe. Benefits include: Health insurance coverage beginning on Day 1 401(k) with immediate company matching Paid federal holidays (11 annually) Paid sick leave Vacation benefits Education and training assistance Strong career growth and internal mobility opportunities

This organization is known for promoting employees who demonstrate initiative, customer focus, and a commitment to continuous learning.

Ideal Candidate: The most successful candidates are: Customer-focused and service-oriented Eager to learn and develop new technical skills Team players who communicate effectively Self-motivated problem solvers Adaptable to a dynamic, mission-driven environment

Equal Opportunity Employer: We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

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