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Trussville, AL · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Redfield, AR · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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San Jose, CA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Arvada, CO · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Latta, SC · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Evergreen, NC · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Big Pine Key, FL · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Ridgeway, VA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Girdletree, MD · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Navarro, CA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Laverne, OK · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Lake George, NY · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Prophetstown, IL · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Chilmark, MA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Natchitoches, LA · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Williamsport, OH · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work from Home

Currie, MN · Remote

$25/hr

Share your opinion and help influence brand decisions on services and products you use every day ... You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ...

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Work From Home Service Desk information

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How much do work from home service desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for work from home service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Service Desk professionals, and how can they be effectively managed?

Remote Service Desk professionals often face challenges such as maintaining clear communication with users and team members, managing time effectively, and resolving issues without in-person interaction. To overcome these, it's important to utilize collaboration tools, follow structured workflows, and proactively document solutions for recurring problems. Building strong organizational habits and participating in regular virtual meetings can also foster a sense of team cohesion and ensure that support requests are handled efficiently.

What is a Work From Home Service Desk?

A Work From Home Service Desk is a remote position where professionals provide technical support and assistance to customers or employees, typically over the phone, email, or chat. The primary role involves troubleshooting technical issues, answering questions, and guiding users to resolve their problems with software, hardware, or network systems. Working from home allows service desk agents to perform their duties outside of a traditional office environment while maintaining high-quality customer service. This role often requires strong communication skills, technical knowledge, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Work From Home Service Desk professional, and why are they important?

To thrive as a Work From Home Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a degree or relevant certifications like CompTIA A+), and experience in customer support. Familiarity with remote access tools, ticketing systems such as ServiceNow, and communication platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage issues remotely. These skills and qualities are essential for delivering efficient technical support and maintaining user satisfaction in a distributed work environment.

What is the difference between Work From Home Service Desk vs Help Desk Technician?

AspectWork From Home Service DeskHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or equivalent certifications
Work EnvironmentRemote, home-based setupPrimarily office-based, but can be remote
Industry UsageCommon in IT support, customer serviceCommon in IT support, customer service
Job FocusHandling technical issues remotely, providing support via phone or chatDiagnosing and resolving technical problems, assisting users

Work From Home Service Desk and Help Desk Technician roles share similar credentials and industry usage, focusing on remote or on-site technical support. The main difference is that Work From Home Service Desk positions are specifically remote, while Help Desk Technicians may work in-office or remotely. Both roles require technical certifications and involve troubleshooting, but the remote aspect distinguishes the Work From Home Service Desk position.

More about Work From Home Service Desk jobs
What cities are hiring for Work From Home Service Desk jobs? Cities with the most Work From Home Service Desk job openings:
What states have the most Work From Home Service Desk jobs? States with the most job openings for Work From Home Service Desk jobs include:
What job categories do people searching Work From Home Service Desk jobs look for? The top searched job categories for Work From Home Service Desk jobs are:
Work From Home Service Desk jobs near you
Infographic showing various Work From Home Service Desk job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 10% Full Time, 70% Part Time, and 17% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk / Systems Support Analyst - Philadelphia

BVA Bear's IT Solutions

Philadelphia, PA • On-site, Remote

$20.75 - $28.25/hr

Other

Posted 3 days ago

Job description

Service Desk / Systems Support Analyst

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.

Primary On-site Location: Philadelphia City Hall 1400 John F. Kennedy Boulevard Philadelphia, PA 19107

The Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support. This position requires strong technical troubleshooting skills, disciplined documentation practices, and experience operating within established IT standards and security requirements.

Key Responsibilities:
  • Serve as a primary point of contact for user service requests and technical issues.
  • Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
  • Provide remote troubleshooting and support for end user systems and applications.
  • Perform operating system and application patching in accordance with City standards.
  • Utilize monitoring and RMM tools to identify and address system health issues.
  • Maintain device inventory, lifecycle records, and system documentation.
  • Support onboarding, offboarding, and knowledge transfer activities.
  • Contribute to service desk documentation and knowledge base materials.
Required Qualifications:
  • Minimum 3–5 years of IT service desk or systems support experience.
  • Experience with patch management, monitoring tools, and endpoint management.
  • Strong troubleshooting, documentation, and time management skills.
Preferred Qualifications:
  • Experience supporting government, public sector, or regulated organizations.
U.S. Citizenship Requirement:

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity:

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. Flexible work from home options available.

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