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Application Support Jobs in Georgia (NOW HIRING)

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Application Support information

See Georgia salary details

$26.2K

$136.1K

$173.9K

How much do application support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for application support in Georgia is $136,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $173,100.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Georgia?

The most popular types of Application Support jobs in Georgia are:

What are popular job titles related to Application Support jobs in Georgia?

For Application Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Georgia look for?

The top searched job categories for Application Support jobs in Georgia are:

What cities in Georgia are hiring for Application Support jobs?

Cities in Georgia with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Georgia as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $136,105 per year, or $65.4 per hour.

Application Support Engineering Intern - Summer 2027

Decatur, GA • On-site

Cox Enterprises
Media and Telecom • 10K+ employees
Learn more about Cox Enterprisesexternal

$24.23 - $36.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Cox Enterprises rating

8.8

Company rating: 8.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

There's something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox!
The Application Support Engineering Intern is a hands-on operations position. As a member of our Application Support Engineering function, you will work closely with Sr. Application Support engineers and Site Reliability Engineers to ensure that our vast portfolio of over 170 distinct applications are continually functioning to expected service levels and reliability tools and automation are evolving to best support the needs of our stakeholders and customers. Your primary area of focus will be to contribute in building our AI Ops tools leveraging VS Code, Github and other tools as needed.
What's In It For You?
• We value your time and potential. At Cox, you'll be exposed to meaningful and challenging work.
• You won't be left alone to figure things out. You'll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You'll experience real accountability to develop your professional skills.
• You'll expand your network and professional toolbox through exposure to senior leaders.
• You'll help us build a bold future that is sustainable, accessible and inclusive.
Responsibilities:
• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates.
• Maintain Application Support tools to maintain vendor and security compliance.
• Support Application Support tools performance to meet agreed upon SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing and support team members.
Qualifications:
• Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field. (Bachelors or Master's)
• Eager to learn, develop solutions and passion for customer service and team success.
• Ability to author, test, and iterate prompts/instructions; evaluate responses for accuracy, safety, and tone.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors
• Scripting and automation skills (e.g., javascript, Node js, YML, Bash, Python, PowerShell) to streamline deployment and maintenance processes.
• Knowledge of cloud platforms such as Azure, Oracle Cloud, AWS including infrastructure provisioning, monitoring, and security.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
Don't miss out on the first steps toward your future. Apply today!
USD 24.23 - 36.35 per hour
Compensation:
Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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About Cox Enterprises

Sourced by ZipRecruiter

Cox Enterprises is a leading, Atlanta-based media conglomerate that spans across the communications, automotive, and media industries. Since its establishment in 1898 by James M. Cox, the business has expanded significantly and is known for owning Cox Communications, Cox Automotive, and Cox Media Group. The company's mission is to empower people today to build a better future for the next generation, which is achieved through the industry-leading services and unparalleled experiences they provide to millions of their customers every day. Amongst their many achievements, Cox Enterprises takes pride in holding a place in the top 20 of Forbes' "America's Largest Private Companies."

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1898

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