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Application Support Jobs in Georgia (NOW HIRING)

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Application Support information

See Georgia salary details

$26.2K

$136.1K

$173.9K

How much do application support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for application support in Georgia is $136,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $173,100.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Georgia? The most popular types of Application Support jobs in Georgia are:
What are popular job titles related to Application Support jobs in Georgia? For Application Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Georgia look for? The top searched job categories for Application Support jobs in Georgia are:
What cities in Georgia are hiring for Application Support jobs? Cities in Georgia with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Georgia as of June 2026, with employment types broken down into 76% Full Time, 16% Part Time, 1% Temporary, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $136,105 per year, or $65.4 per hour.
Application Support Engineer

Application Support Engineer

krg technology inc

Alpharetta, GA • On-site

Full-time

Posted 2 days ago

Job description

Job Description

Job Title : Application Support Engineer

Location: Alpharetta , GA

Duration: Contract

Job Description:

Application Support Specialist will be part of a dynamic team responsible for Incident/problem management, support and monitoring in an ITIL focused delivery organization. We are looking for a well-rounded individual that has exposure and experience in system administration with a java background who can plug in to be a utility player in a team responsible for service delivery and post production support.

Experience required in the following areas:

  • System Administration background in Unix/Linux environments
  • Experience working with/supporting monitoring applications including Apica, NimSoft, AppDynamics and Splunk. AppDynamics experience is a must have.
  • Strong technical background in system engineering, tools and understanding of application architecture
  • Thorough understanding of databases, web server/load balancing and Application server is required. Oracle/Mongo/WebSphere/Tomcat
  • Demonstrate ability to manage and drive multiple projects within a dynamic environment
  • Experience in a global, multi-site, multi-function shared services environment is preferred
  • Background in incident/problem management
  • Ability to work independently and troubleshoot issues in the application runtime environment.
  • Excellent verbal and written skills.

Technical Skills Required

  • Experience in system administration role in a Unix and Middleware capacity
  • Experience with diagnostics tools used for enterprise monitoring to identify root cause like NimSoft (CA-UIM), Apica, AppDynamics and Splunk
  • Proficient in scripting languages including shell, Python and use of regular expressions
  • Experience with Release management
  • Experience with the following environments/languages Java, Midrange, X86
  • Experience with multiple protocols like HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
  • Experience working in DevOps, MicroServices environment in an operational capacity
  • Exposure with the following tools/applications: Kafka, Zookeeper, Eureka
  • Exposure supporting/monitoring applications in a Software as a Service (SaaS) model

EDUCATION/EXPERIENCE:

  • Bachelor's degree in related technical field; Master's degree preferred
  • 5-7 years industry experience
  • 3-5 years in system administration
  • 3-5 years supporting monitoring tools in an application support environment
  • 1-3 years in Java development
  • 1-3 years in working SaaS, DevOps, MicroService support models
Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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