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Application Support Jobs in California (NOW HIRING)

Nantmedia

Application Support Engineer

El Segundo, CA · On-site

$95K - $110K/yr

The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures ...

Napa Valley College

Application Support Analyst

Napa, CA · On-site

$81K - $114K/yr

The incumbent in this position will be providing technical, procedural, and process support for assigned functional areas for application and Enterprise Resource Planning (ERP) programming; providing ...

Dexterity

Application Support Engineer

Redwood City, CA · On-site

$120K - $160K/yr

As an Application Support Engineer you are the front line between Dexterity's NPI and deployed physical AI applications and our customers' business-critical operations. Your mission is to keep ...

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All JobsApplication Support JobsApplication Support Jobs in California

Application Support information

See California salary details

$30.6K

$159.1K

$203.3K

How much do application support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for application support in California is $159,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in California?

The most popular types of Application Support jobs in California are:

What are popular job titles related to Application Support jobs in California?

For Application Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in California look for?

The top searched job categories for Application Support jobs in California are:

What cities in California are hiring for Application Support jobs?

Cities in California with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $159,078 per year, or $76.5 per hour.

Application Support Engineer

El Segundo, CA

nantmedia
See more jobs at nantmediaexternal

Full-time

Re-posted 17 days ago

Job description

The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures applications remain reliable, secure, and available by monitoring system performance, troubleshooting technical issues, implementing configuration changes, supporting integrations, and participating in application upgrades and enhancements.

Working closely with business users, software developers, infrastructure teams, cybersecurity, and third-party vendors, the Application Support Engineer provides technical expertise to resolve application issues, improve system performance, automate operational processes, and support continuous improvement initiatives. The role serves as a technical resource for assigned applications while contributing to projects that enhance application stability, scalability, and operational efficiency.

Responsibilities:

  • Support the administration, configuration, maintenance, and optimization of assigned enterprise applications to ensure reliable, secure, and efficient business operations.
  • Troubleshoot and resolve application, integration, API, database, and system issues by identifying root causes, implementing corrective actions, and escalating complex issues when appropriate.
  • Monitor application health, availability, performance, and system capacity using enterprise monitoring tools to proactively identify and resolve potential issues.
  • Configure application settings, security permissions, user access, workflows, and system integrations in accordance with business requirements and organizational standards.
  • Develop and maintain SQL queries, PowerShell, Python, Bash, or similar scripts to automate routine tasks, improve operational efficiency, and support application monitoring and reporting.
  • Support application deployments, upgrades, patches, configuration changes, testing activities, and production releases while following established change management processes.
  • Collaborate with software developers, infrastructure, networking, cloud, cybersecurity, database teams, vendors, and business stakeholders to implement enhancements and resolve technical issues.
  • Create and maintain technical documentation, system configurations, support procedures, knowledge base articles, and operational documentation to improve support efficiency and knowledge sharing.
  • Support incident, problem, and service request management activities while meeting established service level agreements (SLAs) and contributing to continuous service improvement initiatives.
  • Generate reports, dashboards, and application performance metrics to support operational decision-making and identify opportunities for process improvements.
  • Coordinate with software vendors to troubleshoot application issues, support upgrades, and resolve technical problems.
  • Participate in disaster recovery testing, system validation, business continuity planning, and production support activities.
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering and 3+ years of experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems OR 5+ years of equivalent progressive experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems.
  • Experience supporting enterprise business applications in production environments.
  • Experience troubleshooting application issues involving databases, APIs, integrations, and application configurations.
  • Working knowledge of REST APIs, web services, integration technologies, and data exchange processes.
  • Experience writing SQL queries for troubleshooting, reporting, and data analysis.
  • Experience using PowerShell, Python, Bash, or similar scripting languages to automate operational tasks is preferred.
  • Working knowledge of software development lifecycle (SDLC), change management, and IT service management practices.
  • Experience supporting cloud-based applications and platforms such as Microsoft Azure, AWS, or Google Cloud Platform.
  • Understanding of application security, authentication, user provisioning, role-based access, and security best practices.
  • Experience with application monitoring, logging, and performance monitoring tools.
  • Familiarity with reporting and analytics tools such as Power BI, Tableau, Looker, or similar platforms.
  • Strong analytical, troubleshooting, organizational, and problem-solving skills.
  • Ability to communicate effectively with technical teams, business users, and third-party vendors.
  • Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines.

Preferred Qualifications:

  • Experience supporting media, publishing, broadcasting, subscription, CRM, ERP, or customer-facing business applications.
  • Experience supporting application integrations using REST APIs, middleware, or ETL tools.
  • Familiarity with ITIL service management principles.
  • Experience participating in application implementations, upgrades, or migration projects.
  • Knowledge of relational database design and performance optimization.
  • Relevant certifications such as ITIL Foundation, Microsoft Azure Fundamentals, AWS Cloud Practitioner, CompTIA Network+, Security+, or similar technical certifications.
  • Experience supporting SaaS and hybrid cloud environments.
  • Experience using ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.

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