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Application Support Manager Jobs in Tennessee (NOW HIRING)

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site

Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root ... Working knowledge of ITIL-based Incident, Problem, and Change Management practices. * Strong ...

New

Smith Seckman Reid

Desktop Support II

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support software such as Microsoft Office, Windows Server/Windows Professional, and security tools; assist with application enhancements. * Support hardware including servers, laptops/desktops, video ...

Spero Health, Inc.

Associate Applications Analyst

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical and clinical application support to peers and teammates * Perform basic ... User access management for ancillary clinical applications including but not limited to Zoom, Quest ...

Spero Health, INC.

Associate Applications Analyst

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical and clinical application support to peers and teammates * Perform basic ... User access management for ancillary clinical applications including but not limited to Zoom, Quest ...

Pwc

Duck Creek Application Architect, Manager

Nashville, TN · On-site

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Level Manager & Summary At PwC, our people in business application consulting specialise in ... support for seamless integration and utilisation of business applications, enabling clients to ...

EITACIES Inc.

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

... Application Support • Account permissions • Compatibility issues • Browser vs installed ... management • Ticket assignment Qualifications : Required : • Ability to handle up to 30 calls ...

defi AUTO LLC

Client Support Desk Analyst

Nashville, TN · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Tennessee

Application Support Manager information

See Tennessee salary details

$55.4K

$97.1K

$150.2K

How much do application support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for application support manager in Tennessee is $97,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $115,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Tennessee? The most popular types of Application Support jobs in Tennessee are:
What job categories do people searching Application Support Manager jobs in Tennessee look for? The top searched job categories for Application Support Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Application Support Manager jobs? Cities in Tennessee with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,128 per year, or $46.7 per hour.

Technical Support Advisor - Hybrid

Cigna

Franklin, TN • On-site

Full-time

Posted 3 days ago

New

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

23rd of 887 rated healthcare providers

Job description

Bring your technical curiosity and calm problem-solving mindset to a team focused on reliable, high-performing technology. As a Technical Support Advisor, you will help protect the stability of critical production applications, guide complex issue resolution, and partner across technology and business teams to improve the experience for the people we serve. This role is ideal for someone who thrives in fast-moving environments, communicates clearly, and turns production challenges into stronger systems and smarter ways of working.
Responsibilities
  • Lead triage and resolution for complex production issues, including Sev1 and Sev2 incidents, with a focus on restoring service quickly and reducing business impact.
  • Coordinate incident bridges, document key decisions, and provide clear updates to business, infrastructure, database, network, and development partners.
  • Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root cause, workarounds, and corrective actions.
  • Monitor application health, availability, and stability; use data and trend analysis to prevent repeat issues and improve operational reliability.
  • Partner with engineering teams on code-related issues, release readiness, production deployments, and post-implementation validation.
  • Maintain practical support documentation, runbooks, standard operating procedures, and knowledge articles that help teams respond with speed and consistency.
  • Identify automation, monitoring, and process improvement opportunities that reduce manual effort and strengthen service performance.

Qualifications:
Required:
  • Minimum of 4 years of experience in IT production support, application support, technical support, or technology operations.
  • Experience supporting business-critical applications in a 24x7 or high-availability environment.
  • Experience handling major incidents, outage communications, root cause analysis, and corrective action planning.
  • Working knowledge of ITIL-based Incident, Problem, and Change Management practices.
  • Strong troubleshooting and analytical skills, including log review and data validation using SQL or similar query methods.
  • Experience with monitoring, alerting, and ticketing tools such as Splunk, Dynatrace, Kibana, ELK, ServiceNow, Jira, or similar platforms.
  • Ability to explain technical issues in clear, business-friendly language and manage multiple priorities under pressure.
  • Demonstrated collaboration, ownership, and customer-focused judgment when working with cross-functional teams.

Preferred:
  • Bachelor's degree in computer science, information technology, engineering, or a related field.
  • Basic scripting experience, such as PowerShell, Python, or Shell, to support diagnostics or automation.
  • Exposure to cloud platforms, CI/CD practices, DevOps concepts, microservices, containers, middleware, message queues, or event-driven architecture.
  • ITIL Foundation certification or experience serving as an Incident Manager, Problem Manager, or mentor to junior support analysts.
  • Experience supporting customer-facing applications or working in healthcare, financial services, insurance, retail, or another regulated industry.
  • Experience creating executive-level incident summaries, operational reports, SLA/OLA tracking, capacity planning, or continuous improvement updates.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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