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Application Support Manager Jobs in Tennessee (NOW HIRING)

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

Coordinate with vendors, application support teams, and infrastructure teams to resolve complex ... Accurately document incidents, requests, and resolutions in the IT service management system

Kirkland & Ellis LLP.

Senior Application Engineer I

Nashville, TN · On-site

$133K - $166K/yr

  • Medical

  • Retirement

  • PTO

... • Manage system upgrades, conversions, and enhancements in coordination with non IT business ... We also offer personal support and tailored learning and development opportunities all designed to ...

PNC Bank

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a System Reliability & Support Specialist, Senior within PNC's SRC-Application Support ... Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ... in application materials based on available information. These tools assist our recruitment team ...

Sunbelt Rentals

Live Events Project Manager

Nashville, TN

$85K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support our field team to ensure customer application needs are met * Serve as a Subject-Matter-Expert in the areas of power generation, HVAC and BESS systems supporting our field teams * Manage ...

Sunbelt Rentals

Live Events Project Manager

Nashville, TN · On-site

$85K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support our field team to ensure customer application needs are met * Serve as a Subject-Matter-Expert in the areas of power generation, HVAC and BESS systems supporting our field teams * Manage ...

Sunbelt Rentals, Inc.

Live Events Project Manager

Nashville, TN · On-site

$85K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support our field team to ensure customer application needs are met * Serve as a Subject-Matter-Expert in the areas of power generation, HVAC and BESS systems supporting our field teams * Manage ...

CereCore

Client Support Analyst

Nashville, TN · On-site

Contract-to-Hire Contract Length: 3 months CereCore ® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory ...

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site +1

Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root ... Working knowledge of ITIL-based Incident, Problem, and Change Management practices. * Strong ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Tennessee

Application Support Manager information

See Tennessee salary details

$55.4K

$97.1K

$150.2K

How much do application support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for application support manager in Tennessee is $97,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $115,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Tennessee? The most popular types of Application Support jobs in Tennessee are:
What job categories do people searching Application Support Manager jobs in Tennessee look for? The top searched job categories for Application Support Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Application Support Manager jobs? Cities in Tennessee with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,128 per year, or $46.7 per hour.

Senior Tech Support Analyst

Alive Hospice, Inc.

Nashville, TN • On-site

Full-time

Re-posted 6 days ago

Job description

Senior Technical Support Analyst
Location: Nashville, TN/ Hybrid
Status: Full Time
Days: Monday - Friday
Hours: 40/week
We're looking for an experienced IT professional to provide advanced technical support for end users, clinical applications, Microsoft 365, and EMR systems. This role also serves as an escalation resource for the technical support team, helping deliver reliable technology solutions across our organization. If you enjoy solving complex problems and supporting a collaborative team, we'd like to hear from you.
SUMMARY
The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This role supports clinical and business users with Electronic Medical Records (EMR), clinical applications, Microsoft 365, and end-user computing technologies. In addition to resolving complex technical issues, the Senior Technical Support Analyst acts as an escalation point, subject matter expert, and mentor to other Technical Support Analysts, helping ensure consistent, high-quality IT service delivery in a mission-critical healthcare environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Advanced Technical Support
  • Provide advanced support and troubleshooting for healthcare applications, including EMR systems and other clinical tools
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID, and on-premises Active Directory
  • Diagnose and resolve complex issues related to:

Windows laptops and desktops
Mobile devices including iPhones, iPads, and other mobile devices
Printers, scanners, and peripheral devices
Local area networks (LAN), Wi Fi, and connectivity issues
Telecom systems such as Teams and RingCentral
  • Serve as an escalation point for high-impact or unresolved technical issues, particularly those affecting clinical operations

Clinical & Business User Support
  • Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers
  • Understand clinical workflows and prioritize issues that impact patient care or regulatory compliance
  • Coordinate with vendors, application support teams, and infrastructure teams to resolve complex incidents

Mentorship & Knowledge Sharing
  • Provide guidance and informal mentoring to Technical Support Analysts
  • Assist with onboarding and training of new support staff
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Promote best practices for system usage, security, and efficiency

Process, Documentation & Quality
  • Accurately document incidents, requests, and resolutions in the IT service management system
  • Identify recurring issues and recommend improvements to processes, tools, or training
  • Participate in testing, rollout, and support of new systems, applications, and hardware
  • Support IT standards, policies, and procedures appropriate for a regulated healthcare environment

Security & Compliance
  • Follow organizational policies related to information security, data privacy, and acceptable use
  • Assist with device security, access management, and incident response as required
  • Support compliance efforts related to HIPAA and internal IT security policies

Requirements
EDUCATION and/or EXPERIENCE
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
  • 5+ years of experience in technical support or IT service delivery
  • Demonstrated experience supporting Microsoft 365 and end-user computing environments
  • Strong troubleshooting skills across hardware, software, and network-related issues
  • Experience working in a healthcare or regulated environment preferred
  • Excellent communication, documentation, and customer service skills
  • Ability to work independently and manage multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS
If required to drive to carry out the duties of this position, current driver's license and automobile insurance as required by Tennessee State Law.

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