ZipRecruiter

Log In

1

Senior Technical Support Contractor Jobs in Tennessee

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

Senior Technical Support Analyst Location: Nashville, TN/ Hybrid Status: Full Time Days: Monday - Friday Hours: 40/week We're looking for an experienced IT professional to provide advanced technical ...

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

Description Senior Technical Support Analyst Location: Nashville, TN/ Hybrid Status: Full Time Days: Monday - Friday Hours: 40/week We're looking for an experienced IT professional to provide ...

Canvas, Inc.

Senior Technical Project Manager

Tullahoma, TN · On-site

$90 - $130/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to plan, coordinate, and support product development in a fast-paced, rapidly changing ... Canvas is an equal opportunity employer and a VEVRAA federal contractor who affords equal ...

TransCore

Senior Technical Writer

Nashville, TN · On-site

We are seeking an experienced Senior Technical Writer to develop clear, accurate, and maintainable ... This role supports Agile Scrum teams and operational stakeholders by delivering documentation ...

TransCore

Senior Technical Writer

Nashville, TN · On-site +1

We are seeking an experienced Senior Technical Writer to develop clear, accurate, and maintainable ... This role supports Agile Scrum teams and operational stakeholders by delivering documentation ...

Canvas II, LLC.

Senior Technical Project Manager

Tullahoma, TN · On-site

$110 - $165/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to plan, coordinate, and support product development in a fast-paced, rapidly changing ... contractor who affords equal employment opportunity to protected veterans and people with ...

TransCore

Senior Technical Writer

Nashville, TN · Hybrid

TransCore (TRN), a subsidiary of ST Engineering, is seeking an experienced and innovative Senior ... To support this effort, we are seeking an experienced technical writer to build a scalable ...

next page

Showing results 1-20

All JobsTechnical Support Contractor JobsSenior Technical Support Contractor JobsSenior Technical Support Contractor Jobs in Tennessee

Senior Technical Support Contractor information

What are popular job titles related to Senior Technical Support Contractor jobs in Tennessee?

For Senior Technical Support Contractor jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Contractor jobs in Tennessee look for?

The top searched job categories for Senior Technical Support Contractor jobs in Tennessee are:

What cities in Tennessee are hiring for Senior Technical Support Contractor jobs?

Cities in Tennessee with the most Senior Technical Support Contractor job openings:

Senior Technical Support Contractor jobs near you

Senior Tech Support Analyst

Alive Hospice, Inc.

Nashville, TN • On-site

Full-time

Re-posted 10 days ago

Job description

Senior Technical Support Analyst
Location: Nashville, TN/ Hybrid
Status: Full Time
Days: Monday - Friday
Hours: 40/week
We're looking for an experienced IT professional to provide advanced technical support for end users, clinical applications, Microsoft 365, and EMR systems. This role also serves as an escalation resource for the technical support team, helping deliver reliable technology solutions across our organization. If you enjoy solving complex problems and supporting a collaborative team, we'd like to hear from you.
SUMMARY
The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This role supports clinical and business users with Electronic Medical Records (EMR), clinical applications, Microsoft 365, and end-user computing technologies. In addition to resolving complex technical issues, the Senior Technical Support Analyst acts as an escalation point, subject matter expert, and mentor to other Technical Support Analysts, helping ensure consistent, high-quality IT service delivery in a mission-critical healthcare environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Advanced Technical Support
  • Provide advanced support and troubleshooting for healthcare applications, including EMR systems and other clinical tools
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID, and on-premises Active Directory
  • Diagnose and resolve complex issues related to:

Windows laptops and desktops
Mobile devices including iPhones, iPads, and other mobile devices
Printers, scanners, and peripheral devices
Local area networks (LAN), Wi Fi, and connectivity issues
Telecom systems such as Teams and RingCentral
  • Serve as an escalation point for high-impact or unresolved technical issues, particularly those affecting clinical operations

Clinical & Business User Support
  • Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers
  • Understand clinical workflows and prioritize issues that impact patient care or regulatory compliance
  • Coordinate with vendors, application support teams, and infrastructure teams to resolve complex incidents

Mentorship & Knowledge Sharing
  • Provide guidance and informal mentoring to Technical Support Analysts
  • Assist with onboarding and training of new support staff
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Promote best practices for system usage, security, and efficiency

Process, Documentation & Quality
  • Accurately document incidents, requests, and resolutions in the IT service management system
  • Identify recurring issues and recommend improvements to processes, tools, or training
  • Participate in testing, rollout, and support of new systems, applications, and hardware
  • Support IT standards, policies, and procedures appropriate for a regulated healthcare environment

Security & Compliance
  • Follow organizational policies related to information security, data privacy, and acceptable use
  • Assist with device security, access management, and incident response as required
  • Support compliance efforts related to HIPAA and internal IT security policies

Requirements
EDUCATION and/or EXPERIENCE
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
  • 5+ years of experience in technical support or IT service delivery
  • Demonstrated experience supporting Microsoft 365 and end-user computing environments
  • Strong troubleshooting skills across hardware, software, and network-related issues
  • Experience working in a healthcare or regulated environment preferred
  • Excellent communication, documentation, and customer service skills
  • Ability to work independently and manage multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS
If required to drive to carry out the duties of this position, current driver's license and automobile insurance as required by Tennessee State Law.

Apply