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Application Support Engineer Jobs in Dallas, TX (NOW HIRING)

ClifyX

SRE Support Engineer / Production support

Dallas, TX · On-site

$56.50 - $75/hr

Preferred Python/Powershell/Bash • Experience in troubleshooting/debugging application issues ... E driven integrated application/infrastructure support for automating log analysis, incident ...

Nastech Global

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical ... Candidate should be willing to do Application Support on rotation as needed by the customer.

PinnaclePartners

Support Engineer

Plano, TX · Remote

Support Engineer Location: Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on ...

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All JobsApplication Support Engineer JobsApplication Support Engineer Jobs in Dallas, TX

Application Support Engineer information

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$18

$48

$71

How much do application support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for application support engineer in Dallas, TX is $48.01, according to ZipRecruiter salary data. Most workers in this role earn between $38.27 and $56.11 per hour, depending on experience, location, and employer.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What is the average salary for an application support engineer?

The average salary for an application support engineer in the US is approximately $70,000 to $90,000 per year, depending on experience, location, and industry. Professionals with specialized skills in troubleshooting, scripting, and familiarity with tools like SQL or Linux tend to earn higher salaries.

What are the most commonly searched types of Application Support Engineer jobs in Dallas, TX?

The most popular types of Application Support Engineer jobs in Dallas, TX are:

What are popular job titles related to Application Support Engineer jobs in Dallas, TX?

For Application Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Application Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Application Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Application Support Engineer jobs?

Cities near Dallas, TX with the most Application Support Engineer job openings:

Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $99,864 per year, or $48 per hour.

Application Support Manager in Dallas, TX

talentmovers inc

Dallas, TX • On-site

Contractor

Re-posted 19 days ago

Job description

Title: Application Support Manager

Location: Dallas, TX (Onsite 5 days’ work from office)

Local Candidate only

Technologies he should know are :(Hands on is not required, but should be able to articulate in technical terms on issues, root causes, etc)

.NET Core, Microservices, Any UI Framework (React, Angular), SQL Server. Should have knowledge on Cloud (AWS, Azure) and knowledge of

Content management systems would be an advantage.

Can you please look at someone who can understand technology, understand system architecture and has good knowledge of support processes,

Monitoring, Root cause analysis. Please see summary below:

Area

Responsibilities

Incident Management

Triage, assign, track tickets, ensure SLA compliance

Technical Leadership

Root cause analysis, guide troubleshooting, escalate, collaborate on resolution

Collaboration

Liaise with Product, Delivery, Business, SEO, and Architecture teams

Monitoring & Improvement

Analyze Datadog, suggest improvements, automate, drive platform enhancements

Reporting

Ticket analytics, performance metrics, continuous improvement recommendations

Knowledge Sharing

Training, mentoring, documentation, knowledge base management

SEO & CWV

Analyze reports, plan improvements with tech/SEO teams

Compliance & Best Practice

Ensure security/compliance, promote best practices

This role is a blend of technical expertise, leadership, and cross-functional collaboration, requiring strong communication skills and a proactive approach to platform reliability and user experience.

Job Summary:

We are looking for an experienced and customer-focused Technical Support Manager to lead our software support team. This role involves managing day-to-day support operations, handling escalations, driving process improvements, and ensuring timely and effective resolution of technical issues for our software products or platforms. The ideal candidate will bring a combination of technical expertise, leadership experience, and a passion for customer satisfaction.

Key Responsibilities:

  • Lead and mentor the technical support team in delivering high-quality, responsive support for our software products (SaaS, desktop, or mobile).
  • Oversee ticket queues, prioritize critical issues, and ensure resolution within defined SLAs.
  • Serve as the escalation point for complex or high-priority technical issues and customer concerns.
  • Work closely with engineering, product management, and QA teams to resolve recurring problems and drive product improvements.
  • Analyze support metrics and customer feedback to identify trends, root causes, and improvement opportunities.
  • Maintain and improve internal knowledge bases, FAQs, and technical documentation.
  • Recruit, train, and develop support engineers and specialists to maintain a high-performing team.
  • Contribute to customer onboarding, training, and product rollout processes when needed.
  • Implement best practices in incident management, problem management, and service delivery.
  • Ensure compliance with data security, privacy policies, and customer SLAs.

Required Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • 10+ years of experience in technical support, with at least 5 years in a managerial or team lead role within a software company.
  • Strong technical understanding of modern software stacks that includes (Java, .NET, Node.js, React, SQL/NoSQL, REST APIs).
  • Strong expertise in handling public facing websites that includes Real User Monitoring with RUM tools like Datadog 
  • Strong Experience with SaaS platforms, cloud infrastructure (AWS, Azure, GCP), or DevOps tools (Docker, Kubernetes) is preferred.
  • Hands-on knowledge of ticketing and support tools like Azure Devops, Jira, Zendesk, Freshdesk, or ServiceNow.
  • Exceptional communication, leadership, and problem-solving skills.
  • Strong customer focus and ability to handle challenging situations professionally.