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Application Support Engineer Jobs in Dallas, TX (NOW HIRING)

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

talentmovers inc

Application Support Manager

Dallas, TX · On-site

Application Support Manager Location: Dallas, TX (Onsite 5 days' work from office) Rate: On C2C ... Work closely with engineering, product management, and QA teams to resolve recurring problems and ...

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Application Support Engineer information

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$48

$72

How much do application support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for application support engineer in Dallas, TX is $48.22, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $56.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Dallas, TX? The most popular types of Application Support Engineer jobs in Dallas, TX are:
What are popular job titles related to Application Support Engineer jobs in Dallas, TX? For Application Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Dallas, TX look for? The top searched job categories for Application Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Application Support Engineer jobs? Cities near Dallas, TX with the most Application Support Engineer job openings:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 63% Full Time, 32% Contract, and 5% Nights. Highlights an 79% In-person, 5% Hybrid, and 16% Remote job distribution, with an average salary of $100,289 per year, or $48.2 per hour.

Lead Application Support Engineer

DTCC

Coppell, TX • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities:
  • Designing and developing solutions in FIS Integrity and ATS applications
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
  • Collaborate with internal teams to provide answers to application issues and escalate to as needed
  • Validate and submit responses to requests for information from onging audits
  • Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring
  • Partner with development teams to provide input into the design and development stages of applications
  • Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success
  • Fluid in FIS Integrity application functionality
  • particular emphasis on contract administration, cash management, payment processing, and accounting.
  • Strong verbal and written communication skills
    • Ability to work directly with Treasury end users and translate loose requirements into Integrity-based functional solutions
    • Ability to work directly with banks to discuss file formats where needed
  • Understanding of ISO20022 standards as relates to Statements and Payments
  • Understanding of software development lifecycle including understanding of Testing Strategy and Test Script development
  • Ability to write SQL queries a plus
  • Knowledge of ATS & Echos preferred, with ATS expertise a plus
  • Crystal Reports knowledge a plus

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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