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Application Support Associate Jobs (NOW HIRING)

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

The Application Support Consultant is responsible for providing operational support for business ... Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems ...

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

The Application Support Consultant is responsible for providing operational support for business ... Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems ...

Apex Systems

Application Support Engineer

Coppell, TX · On-site

Coppell, Texas Role Overview This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise Application Support (EAS) for business-critical ...

Apex Systems

Application Support Engineer

Coppell, TX · On-site

Coppell, Texas Role Overview This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise Application Support (EAS) for business-critical ...

Apex Systems

Coppell, Texas Role Overview This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise Application Support (EAS) for business-critical ...

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Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field preferred. Minimum 3-5 years of application support, systems administration, or ...

Insperity

Application Support Analyst

New Orleans, LA

$65K - $80K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field preferred. Minimum 3-5 years of application support, systems administration, or ...

Ackermann Group

Systems Support Associate

Cincinnati, OH

$16.25 - $21/hr

Yardi Application Support: * Help desk & triage: Answer incoming support requests, track trouble ... The ideal Systems Support Associate will have: * 1-3 years prior experience providing formal ...

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How much do application support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for application support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an application support associate?

Application Support Associates are professionals responsible for assisting users with technical issues related to software applications. They troubleshoot problems, provide guidance on software usage, and work with development teams to resolve more complex issues. Their role ensures that business applications run smoothly and efficiently, minimizing downtime for end-users. They may also document solutions, maintain user accounts, and help with software updates or installations.

How does an application support associate typically interact with end-users and technical teams during issue resolution?

As an Application Support Associate, you serve as a key liaison between end-users and technical teams. You'll regularly interact with users to gather detailed information about their issues, provide timely updates, and deliver solutions or workarounds. On the technical side, you communicate user-reported problems to developers or system administrators, ensuring accurate information is relayed for efficient troubleshooting. This role requires clear communication, patience, and the ability to translate technical concepts for non-technical stakeholders. Effective collaboration and follow-through are essential for resolving incidents and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as an application support associate, and why are they important?

To thrive as an Application Support Associate, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, and remote support tools, as well as ITIL or similar certifications, is commonly required. Excellent communication, patience, and customer service orientation set top performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring application uptime, and delivering high-quality support to end users.

What cities are hiring for Application Support Associate jobs?

Cities with the most Application Support Associate job openings:

What are the most commonly searched types of Application Support jobs?

The most popular types of Application Support jobs are:

What states have the most Application Support Associate jobs?

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Infographic showing various Application Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Academic Application Support Associate

Brooklyn, NY • On-site

SUNY Downstate Health Sciences University
Health Care and Social Assistance • 1 - 5K employees
Learn more about SUNY Downstate Health Sciences Universityexternal

$75K - $90K/yr

Full-time

Re-posted 12 hours ago

Job description


The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Associate / Academic Application Support Associate.
The Instructional Support Associate provides technical and academic application support to faculty, staff, and students, focusing on learning management systems (LMS), instructional technology, and digital learning tools. This role ensures the effective use of technology in teaching and learning by offering training, troubleshooting, and instructional design assistance. The position works collaboratively with faculty, instructional designers, and IT staff to enhance academic experience.
Duties & Responsibilities
Academic Application & LMS Support:
  • Provide frontline support for the campus learning management system (Brightspace), including troubleshooting issues, managing user access, and assisting with course setup.
  • Assist faculty with LMS course design, content development, and integration of multimedia resources to enhance online and hybrid learning.
  • Support faculty and students with third-party educational tools and integrations, such as Zoom, Panopto, Turnitin, Respondus, and other academic applications.
  • Maintain documentation, FAQs, and self-help resources for faculty and students on LMS and instructional technology use.

Instructional Technology & Faculty Support:
  • Assist in the implementation and support of instructional technologies, including digital assessment tools, adaptive learning platforms, and remote learning applications.
  • Conduct faculty workshops and one-on-one training sessions on best practices for LMS use, online course delivery, and digital pedagogy.
  • Collaborate with faculty to explore and integrate innovative instructional tools, ensuring alignment with pedagogical goals.
  • Provide support for lecture capture, hybrid/remote learning, and classroom technology (e.g., smartboards, projectors, and web conferencing tools).

Technical & User Support:
  • Maintain records of technical support requests and training sessions, generating reports on system usage and faculty needs.
  • Respond to technical inquiries from faculty, students, and staff, diagnosing and resolving LMS-related issues in coordination with IT services.
  • Monitor LMS system performance, report outages, and assist in testing system updates and new features.
  • Manage user roles, permissions, and course enrollments within the LMS.
  • Stay updated on emerging trends in educational technology and recommend improvements to campus digital learning strategies.
  • Basic knowledge of Windows and Apple operating systems including Mac, iPad and mobile phone devices.
  • Assist users with connecting to the campus wireless network.
  • Assist users with installing and troubleshooting Microsoft Office and key software/apps.

Qualifications
Required Qualifications
  • Bachelor's Degree in Instructional Technology, Education, Information Technology, or a related field.
  • 2+ years of work experience supporting learning management systems (LMS) and academic applications.
  • Familiarity with online course development, instructional design principles, and digital pedagogy.
  • Strong troubleshooting skills for LMS-related issues, multimedia tools, and web-based learning platforms.
  • Ability to deliver faculty and student training sessions on instructional technology.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work collaboratively in a diverse academic environment.

Preferred Qualifications
  • Experience working in SUNY or another higher education institution.
  • Knowledge of accessibility standards (ADA, WCAG) and Universal Design for Learning (UDL).
  • Experience with LMS administration, data analytics, or reporting tools.
  • Familiarity with emerging trends in online education, AI in learning, and digital assessment tools.

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