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Application Support Associate Jobs in British Columbia

ClearDent

Dental Software Technical Support

Burnaby, BC · On-site

This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a ...

Cleardent

Dental Software Technical Support

Burnaby, BC · On-site +1

This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a ...

CHANEL

Sales & Stock Support

Vancouver, BC

CA$56K/yr

As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique ... We strongly encourage your application, as we value the perspective, experience and potential you ...

Chanel

Sales & Stock Support

Vancouver, BC

CA$56K/yr

As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Boutique ... We strongly encourage your application, as we value the perspective, experience and potential you ...

Chanel

Sales & Stock Support

Vancouver, BC · On-site

CA$56K/yr

As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique ... We strongly encourage your application, as we value the perspective, experience and potential you ...

Chanel

Sales & Stock Support

Vancouver, BC · On-site

CA$55K/yr

The Sales & Stock Support will support the sales team by supporting administrative and back of ... We strongly encourage your application, as we value the perspective, experience and potential you ...

CHANEL

Sales & Stock Support

Vancouver, BC

CA$56K/yr

As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Boutique ... We strongly encourage your application, as we value the perspective, experience and potential you ...

CHANEL

Sales & Stock Support

Vancouver, BC

CA$55K/yr

The Sales & Stock Support will support the sales team by supporting administrative and back of ... We strongly encourage your application, as we value the perspective, experience and potential you ...

Skechers

Part Time Product Specialist

Abbotsford, BC · On-site

CA$20/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... Must be at least 18 years of age at time of application. Kickstart your career in retail sales with ...

Skechers

Part Time Product Specialist

Burnaby, BC · On-site

CA$19/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... Must be at least 18 years of age at time of application. Kickstart your career in retail sales with ...

Pattison Food Group

Solution Architect

Langley, BC · On-site

CA$116K - CA$155K/yr

Reporting to the Sr. Manager, Application Support, you will be responsible for defining, designing ... Associate, or TOGAF are considered assets. You are: * Strategic and innovative in driving ...

Key Equipment Services

Warehouse Associate

Burnaby, BC · On-site

CA$21 - CA$23/hr

In addition, we have an extensive support team to drive service excellence, and we maintain a ... After completing your application through our career website or a job board, you will receive an ...

Key Equipment Services

Warehouse Associate

Burnaby, BC · On-site

$21 - $23/hr

In addition, we have an extensive support team to drive service excellence, and we maintain a ... After completing your application through our career website or a job board, you will receive an ...

PwC

CyberArk Support Engineer

Vancouver, BC · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Learn more about our Application Process and Total Rewards Package at: PwC Canada acknowledges that ...

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Application Support Associate information

What is an application support associate?

Application Support Associates are professionals responsible for assisting users with technical issues related to software applications. They troubleshoot problems, provide guidance on software usage, and work with development teams to resolve more complex issues. Their role ensures that business applications run smoothly and efficiently, minimizing downtime for end-users. They may also document solutions, maintain user accounts, and help with software updates or installations.

How does an application support associate typically interact with end-users and technical teams during issue resolution?

As an Application Support Associate, you serve as a key liaison between end-users and technical teams. You'll regularly interact with users to gather detailed information about their issues, provide timely updates, and deliver solutions or workarounds. On the technical side, you communicate user-reported problems to developers or system administrators, ensuring accurate information is relayed for efficient troubleshooting. This role requires clear communication, patience, and the ability to translate technical concepts for non-technical stakeholders. Effective collaboration and follow-through are essential for resolving incidents and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as an application support associate, and why are they important?

To thrive as an Application Support Associate, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, and remote support tools, as well as ITIL or similar certifications, is commonly required. Excellent communication, patience, and customer service orientation set top performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring application uptime, and delivering high-quality support to end users.

What cities in British Columbia are hiring for Application Support Associate jobs?

Cities in British Columbia with the most Application Support Associate job openings:

Dental Software Technical Support

Burnaby, BC • On-site

ClearDent
See more jobs at ClearDentexternal

Full-time

Medical, Dental

Posted 13 days ago

Key responsibilities

  • Serve as the first point of contact for customer inquiries and provide application support for all ClearDent products.

  • Perform general troubleshooting to identify the root cause of reported issues and provide resolutions or escalate as necessary.

  • Document all actions taken in proper systems with sufficient details and handle multiple customer service queues.

Job description

About ClearDent

ClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across Canada.


About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.


This position is a full-time role based in Metro Vancouver, British Columbia.


Responsibilities

  • Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
  • Act as the first point of contact for the customer
  • Perform general troubleshooting to identify the root cause of issues and provide a resolution
  • Escalate the case to the appropriate Customer Support members as necessary
  • Document all actions taken in proper systems and with sufficient details
  • Handle multiple customer service queues
  • Continuously develop and improve knowledge of all ClearDent products
  • Other duties and projects assigned by the Customer Support Lead


What You Bring

  • Proficiency in both verbal and written English
  • Excellent problem-solving skills
  • Proficiency in SaaS software tools
  • Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
  • Certificate or degree in Computer Information Systems or 2 years of equivalent experience
  • Knowledge or experience in the dental industry is an asset
  • Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset


Attributes

  • Professional, confident, resourceful, and computer-savvy
  • Able to communicate confidently and clearly
  • Calm and attentive
  • Energetic, self-directed, and results-oriented
  • Natural problem solver
  • Team player with a positive “can-do” attitude and willingness to work collaboratively


Work Environment

  • May work outside of regular business hours
  • Travel may be required


What We Offer

  • Competitive compensation.
  • Excellent benefits focused on your health, dental, and career development.
  • Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
  • Opportunities to give back through social initiatives, volunteering, and community building.


One Last Thing

We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.


To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special and why you’d be an excellent fit for the ClearDent team!


Please note that we only accept candidates who live in Canada and are eligible to work there.


We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.