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Application Support Associate Jobs in Maryland (NOW HIRING)

CBRE

Account Support Associate

Baltimore, MD · On-site

$70K/yr

As a CBRE Account Support Associate, you will provide exceptional customer service and ... Coordinate the billing application, calculating margins, raising invoices, and submitting to ...

CBRE Group

Account Support Associate

Baltimore, MD · On-site

Account Support Associate As a CBRE Account Support Associate, you will provide exceptional ... Coordinate the billing application, calculating margins, raising invoices, and submitting to ...

Cengage Group

Customer Support Associate

Baltimore, MD · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... job application process. If you are an applicant with a disability and require reasonable ...

New

Jackson Hewitt COO

Rehire Client Support Associate

Clinton, MD · On-site

$17.50 - $23.75/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ... I certify that all answers given in connection with my application(s) for employment with Jackson ...

EOA Technologies LLC

This is a full-time position offering the opportunity to support a U.S. Government customer. As ... Eight (8) years minimum experience and an Associate's Degree, OR * Six (6) years minimum experience ...

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Application Support Associate information

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$9

$18

$28

How much do application support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for application support associate in Maryland is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What is an application support associate?

Application Support Associates are professionals responsible for assisting users with technical issues related to software applications. They troubleshoot problems, provide guidance on software usage, and work with development teams to resolve more complex issues. Their role ensures that business applications run smoothly and efficiently, minimizing downtime for end-users. They may also document solutions, maintain user accounts, and help with software updates or installations.

How does an application support associate typically interact with end-users and technical teams during issue resolution?

As an Application Support Associate, you serve as a key liaison between end-users and technical teams. You'll regularly interact with users to gather detailed information about their issues, provide timely updates, and deliver solutions or workarounds. On the technical side, you communicate user-reported problems to developers or system administrators, ensuring accurate information is relayed for efficient troubleshooting. This role requires clear communication, patience, and the ability to translate technical concepts for non-technical stakeholders. Effective collaboration and follow-through are essential for resolving incidents and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as an application support associate, and why are they important?

To thrive as an Application Support Associate, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, and remote support tools, as well as ITIL or similar certifications, is commonly required. Excellent communication, patience, and customer service orientation set top performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring application uptime, and delivering high-quality support to end users.

What are the most commonly searched types of Application Support jobs in Maryland?

The most popular types of Application Support jobs in Maryland are:

What cities in Maryland are hiring for Application Support Associate jobs?

Cities in Maryland with the most Application Support Associate job openings:

Account Support Associate

Baltimore, MD • On-site

CBRE
Real Estate • 10K+ employees
Learn more about CBREexternal

$70K/yr

Full-time

Posted 11 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role:
As a CBRE Account Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
  • Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
  • Understand the scope of the contract and make sure that all work is carried out accordingly.
  • Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
  • Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
  • Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
  • Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
  • Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
  • Deliver monthly reporting support on Contract and Business Unit Reviews.
  • Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with an advanced inquisitive mindset.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Support Associate position is $60,000 annually and the maximum salary for the Account Support Associate position is $70,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

What CBRE employees say

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Hours and flexibility

Workplace

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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

Social media

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