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Entry Level Application Support Jobs in Maryland

AMT Engineering

Entry Level Civil Engineer

Rockville, MD · On-site +1

In addition to supporting projects in the assigned office, the candidate may be involved with other ... in application materials based on available information. These tools assist our recruitment team ...

AMT Engineering

Entry Level Civil Engineer

Rockville, MD · On-site +1

In addition to supporting projects in the assigned office, the candidate may be involved with other ... in application materials based on available information. These tools assist our recruitment team ...

Beitzel Corporation

General Application

Grantsville, MD · On-site

How We'll Support You WE ARE NOW EMPLOYEE OWNED Employees are beneficial owners through an ESOP ... Openings for experienced workers and training for entry level positions are always available. Start ...

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Entry Level Application Support information

What is an entry level application support role?

Entry Level Application Support roles are positions designed for individuals who assist users and clients with software applications, often serving as the first point of contact for troubleshooting and resolving technical issues. These roles typically involve monitoring application performance, responding to support tickets or calls, and escalating complex issues to higher-level teams. Entry-level application support staff often work closely with both technical and non-technical users, helping ensure software runs smoothly and efficiently. No extensive prior experience is usually required, though familiarity with basic IT concepts and strong communication skills are important.

What are some common challenges faced by entry level application support specialists and how can they be addressed?

Entry level application support specialists often encounter challenges such as troubleshooting unfamiliar software issues, balancing multiple support tickets, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, learn effective time management, and practice clear, patient communication. Many teams provide structured training and mentorship, and collaborating closely with more experienced colleagues can help new hires quickly build confidence and technical expertise.

What are the key skills and qualifications needed to thrive as an entry level application support specialist?

To thrive as an Entry Level Application Support specialist, you need a basic understanding of software applications, troubleshooting, and general IT knowledge, usually supported by a relevant degree or coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic SQL or scripting skills is often required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users and collaborating with team members. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth operation of supported applications.

What is the difference between Entry Level Application Support vs Help Desk Technician?

AspectEntry Level Application SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications like CompTIA A+High school diploma; often similar certifications like CompTIA A+
Work EnvironmentSupporting specific applications, troubleshooting software issues, often within IT teamsProviding technical support to end-users, handling hardware/software problems, often in call centers or on-site
Employer & Industry UsageCommon in tech companies, corporate IT departments, software firmsWidely used across various industries including healthcare, finance, and retail

Entry Level Application Support and Help Desk Technician roles share similar entry requirements and work environments, focusing on troubleshooting and supporting users. However, Application Support often specializes in specific software or applications, while Help Desk roles tend to handle a broader range of hardware and software issues for end-users.

What are the most commonly searched types of Application Support jobs in Maryland? The most popular types of Application Support jobs in Maryland are:
What are popular job titles related to Entry Level Application Support jobs in Maryland? For Entry Level Application Support jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Entry Level Application Support jobs in Maryland look for? The top searched job categories for Entry Level Application Support jobs in Maryland are:
Entry Level Application Support jobs near you
Infographic showing various Entry Level Application Support job openings in Maryland as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Vessel Tracking and Communications Support Specialist (Entry Level)

The Baltimore Maritime Exchange

Baltimore, MD • On-site

$15 - $18/hr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Vessel Tracking and Communications Support Specialist (Entry Level) plays an important role in monitoring vessel traffic, maintaining accurate information systems, and communicating updates to our membership. This position is centered on information management, reporting, and member communication.

This position is ideal for someone who enjoys structured tasks, real‐time monitoring, and detailed administrative work, and who can work independently with minimal supervision.

Key Responsibilities

  • Monitor inboxes and incoming communications to identify vessel movement updates and operational changes.
  • Track and record vessel movements accurately using our internal systems.
  • Compile daily and periodic reports for internal use and distribution to member organizations.
  • Maintain and update databases to ensure vessel information is accurate, complete, and current.
  • Call members with updates, changes, or relevant operational details.
  • Handle phone, email, and radio communications in a professional manner.
  • Perform general administrative and clerical tasks as assigned.

Work Schedule:

  • Operating hours are 8:00 a.m. to 4:30 p.m., seven days a week.
  • Weekend work is required as part of the regular schedule.
  • While some holidays are observed, coverage is still required for most holidays
  • This position is primarily remote; however, occasional in-office attendance may be required based on operational needs. The ideal candidate should be able to come into the office on short notice and therefore must be located within a reasonable distance.
  • Candidates must be able to work independently during all assigned shifts, whether remote or on-site.

Requirements

  • Ability to type at least 40 WPM
  • Strong reliability and dependability
  • Excellent attention to detail
  • Basic proficiency in Microsoft Office
  • Able to work the full shift independently and with minimal supervision
  • Comfortable sitting for extended periods performing repetitive tasks
  • Reliable computer and internet access for remote shifts (as assigned)
  • Strong written and verbal English communication
  • High school diploma or equivalent
  • Reliable transportation for in‐office shifts
  • Ability to climb a flight of stairs
  • Candidates must be legally authorized to work in the United States at the time of application.
  • Please note that a background check will be conducted as part of the pre-employment process prior to onboarding.