Application Support Associate Jobs in Frisco, TX

Job#: 3050080
Job Description:
Application Support Engineer
Location: Coppell, Texas
Role Overview
This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives. The successful candidate will resolve application incidents, support deployments, and collaborate with various teams to maintain operational excellence.
Key Responsibilities

• Provide Enterprise Application Support (EAS) for business-critical applications, ensuring high availability and reliability.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis and business impact assessments.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot and escalate application issues.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities.
• Leverage Jenkins and CI/CD pipelines to support automated application deployments, release management, and operational troubleshooting.
• Utilize Git and Bitbucket for source code management activities, including reviewing repositories, managing branches, and analyzing code changes.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution activities.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Participate in on-call support rotations and incident response activities, including high-severity production incidents.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.

Required Qualifications

• Minimum of 6 years of experience in Application Support, Enterprise Application Support (EAS), Production Support, Site Reliability Engineering (SRE), or a related technology support function.
• Hands-on experience with Git, Bitbucket, repository management, branching strategies, and version control best practices.
• Experience supporting and troubleshooting Jenkins pipelines and CI/CD deployment processes.
• Experience with application monitoring, alerting, log analysis, and performance management tools.
• Strong understanding of incident management, problem management, change management, and release management practices.
• Experience supporting cloud-based, SaaS, and on-premises applications in production environments.
• Strong troubleshooting, root cause analysis, and problem-solving skills.

Preferred Qualifications

• Experience supporting enterprise software platforms and business-critical applications in Financial Services or highly regulated environments.
• Knowledge of OpenShift/Kubernetes, ServiceNow, Splunk, Dynatrace, or PowerBI.
• Familiarity with automation and scripting technologies such as Python, PowerShell, or Shell scripting.
• Experience supporting DevOps-enabled environments and CI/CD practices.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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