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Apple Technical Advisor Jobs (NOW HIRING)

$197 - $354/hr

... technical alignment with local cybersecurity and data privacy laws (e.g., MLPS, PIPL, Etc ). * Advise and present to Apple executive leadership on regulatory risks, compliance posture, and strategic ...

Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue ... Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments ...

Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue ... Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments ...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't ... Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue ...

At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... As a technical advisor for the product line, you will partner closely with Engineering throughout ...

Product Quality Manager - Audio

Cupertino, CA · On-site

$206K - $213K/yr

At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... As a technical advisor for the product line, you will partner closely with Engineering throughout ...

As a technical advisor for the product line, you will partner closely with Engineering throughout ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

As a technical advisor for the product line, you will partner closely with Engineering throughout ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

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Apple Technical Advisor information

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$41K

$115K

$138K

How much do apple technical advisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for apple technical advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an Apple Technical Advisor?

An Apple Technical Advisor provides technical support to customers by troubleshooting hardware and software issues for Apple devices. They work remotely or in call centers, assisting users via phone, chat, or email. Their role involves diagnosing problems, guiding customers through solutions, and ensuring a positive Apple experience. Strong communication and problem-solving skills are essential.

What does an Apple Technical Advisor do?

As an Apple Technical Advisor, your day typically involves assisting customers via phone, chat, or email with troubleshooting and resolving issues related to Apple products and services. You’ll work in a supportive team environment where collaboration and knowledge sharing are encouraged to help address complex or unique problems. Advisors often follow structured work schedules and may rotate shifts to cover high-demand periods, such as new product launches. The role requires juggling multiple cases efficiently while maintaining Apple’s high customer service standards, making each day dynamic and engaging.

What skills and qualifications are needed to be an Apple Technical Advisor?

To thrive as an Apple Technical Advisor, you need strong troubleshooting skills, product knowledge of Apple hardware and software, and preferably some experience in technical support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, remote diagnostic tools, and Apple's proprietary support platforms is highly valuable. Excellent communication, patience, and the ability to remain calm under pressure help advisors deliver top-notch customer service. These capabilities are vital to efficiently resolve technical issues while ensuring a positive customer experience in a fast-paced, customer-centric environment.

More about Apple Technical Advisor jobs

What are the most commonly searched types of Apple Technical Advisor jobs?

The most popular types of Apple Technical Advisor jobs are:

Infographic showing various Apple Technical Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Principal Security Engineering Program Manager - China Security & Infrastructure, Apple Service[...]

Seattle, WA • On-site


Apple Inc.
Computer and Electronic Product Manufacturing • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 679 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

People enjoy working here

Good employer

Recommended by students


$197 - $354/hr

Other

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.


Job description

Principal Security Engineering Program Manager - China Security & Infrastructure, Apple Services Engineering

Seattle, Washington, United States Software and Services

Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology! We enable Apple's apps and services, and we do it on an extensive scale, to hundreds of millions of customers in over 35 languages to more than 150 countries.The ASE Security team is seeking a highly experienced Security Engineering Program Manager to lead our China Security and Infrastructure compliance initiatives. Within ASE, you will work with and influence colleagues across Apple, interface with Chinese regulators, and advise Apple leadership to ensure our services meet stringent security and regulatory objectives in mainland China. As our work is integral through the entire software and infrastructure stack, you will have the opportunity to work with a wide variety of engineering, legal, privacy, and government affairs teams across Apple. We cultivate strong relationships, build trust, and influence without direct authority. We communicate openly and clearly, collaborate enthusiastically, and value a diverse culture of healthy debate. Do these points resonate with you? If so, we want to talk!

Description

As the Security Engineering Program Manager for China Security & Infrastructure in ASE, you are a strategic leader and functional expert in the intersection of enterprise security, cloud infrastructure, and regulatory compliance at scale. While working directly with ASE engineering teams, legal counsel, and cross‑functional partners, you will define and drive the overarching security and compliance strategy for all Apple services operating in mainland China. This will include navigating complex regulatory landscapes, driving large‑scale infrastructure security improvements, and representing Apple's technical security posture to Chinese regulators and internal executives. You will be responsible for identifying, planning, and delivering critical security outcomes by autonomously engaging a broad set of internal and external stakeholders, balancing rigorous compliance requirements with Apple's high standards for privacy and user experience.

Responsibilities
  • Define and operationalize the strategic roadmap for China security and infrastructure compliance across all Apple services.
  • Act as the primary technical program leader leading programs and efforts to work with Chinese regulators, legal teams, and government affairs to ensure technical alignment with local cybersecurity and data privacy laws (e.g., MLPS, PIPL, Etc ).
  • Advise and present to Apple executive leadership on regulatory risks, compliance posture, and strategic infrastructure investments.
  • Manage highly complex, cross‑functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources across multiple global engineering organizations.
  • Play a key part in shaping technical architecture and design, collaborating closely with senior engineers and architects to ensure infrastructure in mainland China meets both Apple's security bar and local regulatory mandates.
  • Lead through ambiguity, influencing peers, stakeholders, and executives to build consensus and drive critical initiatives without direct authority.
  • Develop and own comprehensive communication plans to effectively and proactively communicate program status, regulatory shifts, and systemic risks to stakeholders at all levels.
  • Leverage data and deep technical insights to drive strategic decisions, prioritization, and resource allocation at the highest levels of the company.
Minimum Qualifications
  • 10+ years of experience in program management, with a significant focus on infrastructure security and compliance OR a combination of 5+ years program management with an additional 5+ years in a related field such as engineering leadership, security engineering or technical architecture.
  • Regulatory Expertise: Deep expertise in China's regulatory landscape, specifically regarding cybersecurity, data localization, and privacy laws.
  • External Representation: Proven track record of successfully interfacing with government regulators, auditors, and legal teams on complex technical security matters.
  • Executive Presence: Exceptional communication skills with the ability to convey complex technical and regulatory information to both technical audiences and executive leadership with clarity, confidence, and alignment.
  • Strategic Leadership: Experience leading large‑scale, highly matrixed, cross‑functional programs across global time zones, driving alignment from kick‑off to successful deployment.
  • Technical Proficiency: A solid understanding of cloud‑native infrastructure, distributed systems, network architecture, and enterprise security controls to credibly partner with and challenge senior engineering teams.
  • Risk Management Skills: Advanced ability to identify, assess, and prioritize systemic security and compliance risks, and drive the execution across multiple organizations to remediate them.
Preferred Qualifications
  • Advanced degree in Computer Science, Information Security, Law, or a related field or equivalent professional experience
  • Prior experience operating autonomously as an TPM or EPM in a massive‑scale enterprise technology company partnering with Sr. Executives to deliver time‑critical work.
  • Experience with cloud security architectures and joint venture/partner‑operated infrastructure models in China.
  • Industry certifications in security, privacy, or compliance (e.g., CISSP, CISM, CIPP/A).

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $196,900 and $354,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976


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