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Automotive Parts Representative Jobs (NOW HIRING)

AUTO 360 Garage

Auto Parts Rep

Daly City, CA · On-site

$25 - $30/hr

Are you someone with automotive repair or parts knowledge? Do you want to work with an amazing team ... A DAY IN THE LIFE OF AN AUTO PARTS REP As an Auto Parts Rep, you help us organize our body shop.

AUTO 360 Garage

Auto Parts Rep

Daly City, CA · On-site

$25 - $30/hr

Are you someone with automotive repair or parts knowledge? Do you want to work with an amazing team ... A DAY IN THE LIFE OF AN AUTO PARTS REPAs an Auto Parts Rep, you help us organize our body shop.

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Automotive Parts Representative information

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How much do automotive parts representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for automotive parts representative in the United States is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What does an automotive parts representative do?

An Automotive Parts Representative assists customers in finding and purchasing the correct parts and accessories for their vehicles. They provide product information, check inventory, process orders, and may also handle returns and warranty claims. Additionally, they often work with mechanics and repair shops to ensure timely delivery of parts needed for vehicle repairs. Good communication and knowledge of automotive systems are important in this role.

What are the key skills and qualifications needed to thrive as an automotive parts representative?

To thrive as an Automotive Parts Representative, you need strong knowledge of automotive systems, inventory management, and customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory tracking tools is typically required. Excellent communication, attention to detail, and problem-solving skills help build trust and provide effective solutions to customers. These skills are crucial for ensuring accurate parts recommendations, efficient sales operations, and high customer satisfaction.

How does an automotive parts representative typically collaborate with technicians and service advisors to ensure timely repairs?

Automotive Parts Representatives work closely with technicians and service advisors by verifying parts needs, checking inventory, and sourcing components quickly to minimize vehicle downtime. They often communicate directly with the service team to clarify part specifications, prioritize urgent requests, and provide updates on order status. This collaboration requires strong organizational skills and the ability to balance multiple requests, ensuring that repairs proceed smoothly and customer satisfaction remains high.

What is the difference between Automotive Parts Representative vs Automotive Service Advisor?

AspectAutomotive Parts RepresentativeAutomotive Service Advisor
CredentialsHigh school diploma, some certifications in automotive partsHigh school diploma, certifications in automotive service or customer service
Work EnvironmentParts stores, dealerships, warehousesService departments, repair shops, dealerships
Industry UsageUsed in automotive parts sales and distributionUsed in vehicle repair and customer service
Primary FocusSelling and stocking automotive partsAdvising customers on repairs and services

Automotive Parts Representatives focus on selling and managing automotive parts, often working in stores or warehouses. Automotive Service Advisors interact directly with customers to recommend repairs and schedule services. While both roles require automotive knowledge, their primary responsibilities and work environments differ significantly.

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What states have the most Automotive Parts Representative jobs?

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Automotive Parts Representative jobs near you

Automotive Internet Parts CSR

VIP Automotive Group

Levittown, NY • On-site

$70K - $90K/yr

Full-time

Posted 3 days ago

New

Job description


Automotive Internet Parts Customer Service Representative

VIP Automotive Group of Long Island
Lindenhurst, NY
Full-Time | $70,000 – $90,000 Annually
Base Salary + Commission + Bonuses

???? NOW HIRING: AUTOMOTIVE INTERNET PARTS CUSTOMER SERVICE REPRESENTATIVE

VIP Automotive Group of Long Island is seeking an experienced Automotive Internet Parts Customer Service Representative to join our growing OEM Automotive Parts E-Commerce operation in Lindenhurst, NY.

This is an excellent opportunity for an experienced Automotive Parts Customer Service Representative, Internet Parts Representative, OEM Parts Specialist, Automotive Parts Advisor, Parts Specialist, or Automotive E-Commerce Parts Professional who understands dealership parts operations and online parts sales.

Automotive parts experience is required. This is not an entry-level customer service position.

You'll play an important role in managing online automotive parts orders, customer communication, order fulfillment, shipping, returns, and problem resolution while helping drive revenue and customer satisfaction.

???? COMPENSATION

$70,000 – $90,000 per year

Inclusive of base salary, commission, and bonuses.

Your earning potential is tied to your experience, performance, customer service, and ability to support and generate automotive parts business.

???? SCHEDULE

Monday–Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 3:00 PM
Weekends: Approximately 2 hours required remotely
Some schedule flexibility may be required during peak order volume periods.

???? WHAT YOU'LL DO

As an Automotive Internet Parts Customer Service Representative, you'll manage online OEM automotive parts orders from initial customer inquiry through fulfillment and delivery.

Responsibilities include:

  • Process and manage online automotive parts orders from placement through fulfillment
  • Verify OEM part numbers, pricing, quantities, availability, and shipping information
  • Research parts applications and provide accurate automotive parts information
  • Respond to customer inquiries by phone and email
  • Provide OEM automotive parts quotes and product information
  • Monitor orders and proactively communicate order status
  • Resolve customer concerns involving:
    • Incorrect parts
    • Damaged shipments
    • Lost packages
    • Delayed deliveries
    • Backordered parts
    • Order discrepancies
  • Coordinate with warehouses, vendors, shipping carriers, and dealership departments
  • Process cancellations, exchanges, refunds, reshipments, and order modifications
  • Support a high-volume automotive e-commerce parts operation
  • Handle customer escalations and complex order issues
  • Assist Level 1 Customer Service Representatives with escalated cases
  • Maintain accurate documentation of customer interactions and order resolutions
  • Communicate professionally through email, phone, and online customer channels
  • Follow up with customers and leads to generate additional parts business
  • Identify opportunities to increase sales and customer retention
  • Help maintain a high level of customer satisfaction throughout the order process
???? AUTOMOTIVE PARTS EXPERIENCE REQUIRED

This position requires previous automotive parts experience.

Qualified candidates should have experience in one or more of the following:

  • Automotive dealership Parts Department
  • OEM automotive parts
  • Internet Parts Department
  • Automotive e-commerce
  • Online automotive parts sales
  • Automotive parts fulfillment
  • Wholesale automotive parts
  • Retail automotive parts
  • Parts counter or parts sales
  • Automotive parts customer service
✅ QUALIFICATIONS

We're looking for an organized, detail-oriented automotive parts professional who can manage multiple customer orders and priorities in a fast-paced environment.

Required / Preferred Qualifications:

  • 2+ years of automotive parts experience preferred
  • Automotive dealership parts experience strongly preferred
  • Strong knowledge of OEM automotive parts and part numbers
  • Experience with online automotive parts ordering
  • Understanding of order fulfillment and shipping processes
  • Strong customer service and problem-solving skills
  • Excellent written and verbal communication
  • Strong computer and data-entry skills
  • Ability to manage multiple orders and customer requests simultaneously
  • Strong attention to detail and organizational skills
  • Comfortable handling customer escalations
  • Ability to work independently while collaborating with dealership teams
  • Sales-minded approach with the ability to identify revenue opportunities
???? AUTOMOTIVE SOFTWARE & E-COMMERCE EXPERIENCE

Experience with the following systems is a plus:

  • RevolutionParts
  • CDK
  • ShipStation
  • Dealer Management Systems (DMS)
  • Automotive e-commerce platforms
  • Online parts ordering systems
  • Inventory and fulfillment software

Experience with other automotive parts or e-commerce platforms is also valuable.

???? WHY JOIN VIP AUTOMOTIVE GROUP?

VIP Automotive Group of Long Island is an established and growing automotive dealership organization with a strong reputation for leadership, customer service, employee development, and career advancement.

This is an opportunity to join a professional automotive e-commerce and OEM parts operation where your experience can make a direct impact.

What we offer:

  • $70,000 – $90,000 annual earning potential
  • Base salary + commission + bonuses
  • Stable weekday schedule
  • Limited weekend remote coverage
  • Career advancement opportunities
  • Professional and collaborative work environment
  • Opportunities to work with multiple OEM automotive brands
  • Long-term career growth within VIP Automotive Group
  • Employee discounts on vehicles, parts, and service
???? RELATED AUTOMOTIVE PARTS EXPERIENCE

Candidates with experience as an:

Automotive Parts Specialist | Parts Advisor | Parts Counterperson | Parts Representative | OEM Parts Specialist | Internet Parts Specialist | Automotive E-Commerce Specialist | Automotive Parts Sales Representative | Dealership Parts Specialist | Automotive Parts Customer Service Representative | Online Parts Representative | Parts Department Representative

are encouraged to apply.

???? LOCATION

Lindenhurst, NY

???? READY TO TAKE THE NEXT STEP?

If you have automotive dealership parts experience, OEM parts knowledge, online automotive parts experience, or automotive e-commerce experience, we'd like to hear from you.

This is a high-responsibility position for an experienced professional who can provide exceptional customer service, resolve order issues, manage online parts orders, and help drive automotive parts sales.

Apply today and join VIP Automotive Group of Long Island!

VIP Automotive Group is an equal opportunity employer committed to providing a professional and inclusive workplace.