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Apple Technical Advisor Jobs (NOW HIRING)

You are not just advising on solutions - you are building, deploying, and operationalizing them ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

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Microsoft Architect

Washington, DC · On-site

$150K - $159K/yr

The successful candidate will serve as a senior technical advisor and collaborate with engineering ... Experience managing Windows, macOS, and Apple iOS devices through Intune. * Experience managing ...

Work closely with TV+ and Sports leads to advise their roadmap and content strategy. Preferred ... non-technical partners. Strong interpersonal and communication skills. Pay & Benefits At Apple ...

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Microsoft Architect

Washington, DC · On-site

$150K - $159K/yr

The successful candidate will serve as a senior technical advisor and collaborate with engineering ... Experience managing Windows, macOS, and Apple iOS devices through Intune. * Experience managing ...

At Apple, new ideas have a way of becoming great products, services, and customer experiences very ... In this role, you will lead a variety of legal matters pertaining to participation in technical ...

At Apple, new ideas have a way of becoming great products, services, and customer experiences very ... In this role, you will lead a variety of legal matters pertaining to participation in technical ...

At Apple's ADL (Advanced Development Lab), we combine technical expertise and creativity to deliver ... Ability to apply and advise on Geometric Dimensioning and Tolerances (GD&T). Experience reading ...

Senior Microsoft Cloud Engineer

Washington, DC · On-site

$63.25 - $84.50/hr

Serve as senior technical advisor to CBO stakeholders; support audits, assessments, and compliance ... Proven experience creating/managing Windows, macOS, and Apple iOS devices in Intune (compliance and ...

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Apple Technical Advisor information

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$115K

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How much do apple technical advisor jobs pay per year?

As of Jul 24, 2026, the average yearly pay for apple technical advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a technical support advisor do at Apple?

An Apple Technical Advisor provides technical support and troubleshooting assistance to customers for Apple products and services. They diagnose issues, offer solutions, and may use tools like remote access software, often working in a call center or retail environment, and require strong communication and technical skills. Certifications such as Apple Certified Support Professional can be beneficial.

What does a typical day look like for an Apple Technical Advisor?

As an Apple Technical Advisor, your day typically involves assisting customers via phone, chat, or email with troubleshooting and resolving issues related to Apple products and services. You’ll work in a supportive team environment where collaboration and knowledge sharing are encouraged to help address complex or unique problems. Advisors often follow structured work schedules and may rotate shifts to cover high-demand periods, such as new product launches. The role requires juggling multiple cases efficiently while maintaining Apple’s high customer service standards, making each day dynamic and engaging.

How difficult is it to get hired at Apple?

Getting hired as an Apple Technical Advisor can be competitive, as the company seeks candidates with strong customer service skills, technical knowledge, and relevant certifications. The hiring process typically involves multiple interviews, technical assessments, and background checks, and candidates often need prior experience in retail or technical support roles.

What is an Apple Technical Advisor job?

An Apple Technical Advisor provides technical support to customers by troubleshooting hardware and software issues for Apple devices. They work remotely or in call centers, assisting users via phone, chat, or email. Their role involves diagnosing problems, guiding customers through solutions, and ensuring a positive Apple experience. Strong communication and problem-solving skills are essential.

How much do Apple advisors get paid?

Apple Technical Advisors typically earn an hourly wage that ranges from $15 to $25, depending on experience and location. They may also receive benefits such as employee discounts and training opportunities, with schedules often including part-time or full-time shifts. Compensation can vary based on geographic region and level of expertise.

What are the key skills and qualifications needed to thrive in the Apple Technical Advisor position, and why are they important?

To thrive as an Apple Technical Advisor, you need strong troubleshooting skills, product knowledge of Apple hardware and software, and preferably some experience in technical support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, remote diagnostic tools, and Apple's proprietary support platforms is highly valuable. Excellent communication, patience, and the ability to remain calm under pressure help advisors deliver top-notch customer service. These capabilities are vital to efficiently resolve technical issues while ensuring a positive customer experience in a fast-paced, customer-centric environment.

More about Apple Technical Advisor jobs
What are the most commonly searched types of Apple Technical Advisor jobs? The most popular types of Apple Technical Advisor jobs are:
Infographic showing various Apple Technical Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.
Security Domain Expert, Perimeter and Network Security, Enterprise Technology Services

Security Domain Expert, Perimeter and Network Security, Enterprise Technology Services

Apple

Sunnyvale, CA

$262K - $394K/yr

Full-time

Medical, Dental, Retirement

Posted yesterday


Apple rating

8.0

Company rating: 8.0 out of 10

Based on 674 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers


Job description

At Apple, new insights often become revolutionary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The Emerging Technologies team within IS&T specializes in building forward-looking, extremely scalable systems and solutions in two areas: Information Security and general-purpose, reusable platforms in the space of Integration and Orchestration. The team has a passion for solving challenging problems, exploring new domains, and engineering transformational solutions. We operate with a startup mindset - lean teams, high ownership, and technical leaders who flex across domains to build and scale new capabilities.
Description
The Emerging Technologies team is seeking a Security Domain Expert to serve as the outward face and technical authority of Apple's perimeter and network security platform. You will represent the team across Apple - in architecture forums, security reviews, and leadership briefings - bringing deep expertise in perimeter security, proxy technologies, and threat mitigation to every engagement.
This role requires hands-on experience with the technologies at the heart of our platform - proxies, origin, edge, application load balancers, service mesh, API & AI security gateways, WAF, DDoS mitigation, bot prevention, TLS termination/origination, and security policy enforcement across protocols (TCP, UDP, HTTP/HTTPS). You will apply that expertise to advise partner teams on how our security capabilities address their traffic and security challenges, and to represent the team's technical perspective in cross-organizational forums.
You will also serve as the bridge between our engineering team and the broader Apple ecosystem - working directly with application teams to understand their security requirements, synthesizing cross-team needs to inform platform strategy and roadmap, and translating technical security concepts into clear narratives for leadership. This role spans deep technical engagement with security and infrastructure teams through to executive communication in equal measure.
","responsibilities":"Serve as the domain authority for perimeter and network security across the Emerging Technologies organization - providing expert guidance on WAF, DDoS mitigation, bot prevention, TLS management, real-time threat intelligence, and security policy enforcement across proxy tiers.
Represent the security platform in architecture forums, security reviews, cross-organizational reviews, and leadership briefings - serving as the team's technical voice in all external settings.
Advise application teams across Apple on their traffic patterns and security requirements, articulating how the platform's capabilities - across edge proxies, origin/application load balancers, service mesh, and API & AI security gateways - address their specific needs.
Evaluate emerging threats, attack vectors, and defensive technologies - bring industry perspective to shape the team's security strategy and keep Apple's defenses at the forefront.
Drive alignment on cross-organizational security initiatives - build consensus on priorities, trade-offs, and sequencing for efforts that require coordinated action across security, infrastructure, SRE, cloud, and application teams.
Synthesize cross-team intelligence - bring insights from partner engagements and organizational priorities back to the engineering team to inform and influence platform strategy and roadmap direction.
Partner with the platform architect and engineering managers to ensure the team's technical direction - defense-in-depth strategy, threat coverage, and platform evolution across on-premises and cloud environments (GCP, AWS) - reflects real-world security needs.
Contribute to technical design reviews and security architecture discussions, bringing the external perspective of partner team requirements and cross-organizational constraints.
Assess gaps in cross-organizational security coverage; proactively recommend solutions and drive remediation in partnership with the engineering team.
Translate complex perimeter security concepts into clear, compelling narratives for audiences ranging from engineers to senior leadership.
Mentor and elevate team members in security domain knowledge, cross-functional engagement, and stakeholder communication.
Preferred Qualifications
* M.S. in Computer Science, Computer Engineering, Cybersecurity, or Information Security.
* Experience with proxy engine internals - C, C++, Lua, or WASM-based customization of NGINX, Envoy, or similar engines for implementing security controls in the runtime data path.
* Experience with L4/L7 proxy architectures, protocol-level security, and load balancing strategies.
* Understanding of orchestration/control plane systems for security policy distribution and lifecycle management at fleet scale.
Familiarity with OWASP threat models, CVE analysis, threat landscape trends, and security incident response from an engineering perspective.
Experience with service mesh architectures (Istio, Envoy-based), API & AI security gateway patterns, and containerization (Kubernetes, Docker).
Knowledge of real-time threat intelligence distribution and event-driven security telemetry at scale.
Recognized contributions to the security community - conference talks, published research, open-source contributions, or patents.
Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity, or equivalent technical discipline.
12+ years of experience in security engineering or security architecture, with a strong hands-on technical foundation.
Deep expertise in perimeter and network security - WAF design, DDoS mitigation strategies, bot detection techniques, TLS/mTLS, TCP/IP, HTTP/HTTPS, and DNS security.
Strong understanding of proxy technologies (NGINX, Envoy, HAProxy) across edge, origin, service mesh, and API gateway tiers - including how security controls are implemented and enforced at the proxy layer.
Experience with security policy enforcement and configuration management across distributed infrastructure at scale.
Familiarity with systems that span on-premises data centers and public cloud environments (GCP, AWS).
Proven experience representing a security team as a domain authority - in architecture reviews, security forums, executive briefings, and cross-organizational planning.
Experience working directly with application and infrastructure teams to understand their traffic and security requirements and design integrated solutions.
Ability to communicate complex security topics with equal clarity to engineers and senior leadership.
Track record of influencing security direction and outcomes across organizational boundaries without direct management authority.
Excellent written and verbal communication skills.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $262,500 and $394,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976