ZipRecruiter

Log In

2

Appfolio Remote Jobs (NOW HIRING)

AppFolio

Customer Care Specialist II - Payment Support

$23.50 - $28.80/hr

Description AppFolio is more than a company. We're a community of dreamers, big thinkers, problem ... * 1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.

AppFolio

Sr. Software Engineer - Accounting

San Diego, CA · On-site +1

$130K - $172K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

$122K - $161K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Executive Assistant

Santa Barbara, CA · Remote

$94K - $118K/yr

What we're looking for At AppFolio, we paddle as one. We ride and make waves together, with a ... Remote teams * Travel planning and logistics for the Client Services team and leaders ...

AppFolio

Sr. Software Engineer - Accounting

Richardson, TX · On-site +1

$110K - $145K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

Washington, DC · On-site +1

$138K - $182K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

CA · On-site +1

$144K - $190K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

$138K - $182K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

San Francisco, CA · On-site +1

$144K - $190K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

CO · On-site +1

$126K - $166K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

Atlanta, GA · On-site +1

$117K - $155K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

Chicago, IL · On-site +1

$126K - $166K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

GA · On-site +1

$117K - $155K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

Goleta, CA · On-site +1

$132K - $174K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

AppFolio

Sr. Software Engineer - Accounting

San Diego, CA · On-site +1

$130K - $172K/yr

About AppFolio AppFolio's main product is the AppFolio Property Manager: web-based software for ... We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.

next page

Showing results 1-20

All JobsAppfolio JobsAppfolio Remote Jobs

Appfolio Remote information

See salary details

$24.5K

$75.8K

$167.5K

How much do appfolio remote jobs pay per year?

As of Aug 15, 2026, the average yearly pay for appfolio remote in the United States is $75,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is an Appfolio Remote?

An Appfolio Remote job is a position at Appfolio that allows employees to work from a remote location rather than a physical office. These roles can vary across departments, including customer support, engineering, sales, and marketing. Remote employees typically use digital collaboration tools to communicate and complete tasks. Appfolio offers remote opportunities to provide flexibility while maintaining productivity.

Does Appfolio offer remote positions?

AppFolio offers remote positions for various roles, allowing employees to work from home depending on the job requirements. Many positions require familiarity with tools like cloud-based software and remote collaboration platforms. Candidates should review specific job listings for remote work options and requirements.

What does a typical workday look like for someone in an Appfolio Remote position?

In an Appfolio Remote position, your day typically involves assisting property management clients with software troubleshooting, training sessions, and responding to support tickets or inquiries via phone, chat, or email. You'll collaborate remotely with colleagues in customer support, product, and technical teams to resolve client issues and deliver solutions. Regular virtual meetings and documentation are part of the workflow to keep everyone aligned. The structure allows for flexibility and autonomy, but successful team members regularly communicate progress and contribute to a positive, collaborative remote culture.

What are the key skills and qualifications needed to thrive in the Appfolio Remote position, and why are they important?

To excel in an Appfolio Remote role, you need strong property management knowledge, problem-solving skills, and proficiency in digital communication, often supported by experience in real estate or SaaS platforms. Familiarity with the AppFolio Property Manager software, ticketing systems, and customer relationship management (CRM) tools is highly valuable. Excellent organizational abilities, self-motivation, and customer service orientation are standout soft skills for remote team members. These competencies are crucial to deliver efficient client support, meet productivity goals, and ensure seamless operations in a virtual environment.

More about Appfolio Remote jobs

What cities are hiring for Appfolio Remote jobs?

Cities with the most Appfolio Remote job openings:

What are the most commonly searched types of Appfolio jobs?

The most popular types of Appfolio jobs are:

What states have the most Appfolio Remote jobs?

States with the most job openings for Appfolio Remote jobs include:

What job categories do people searching Appfolio Remote jobs look for?

The top searched job categories for Appfolio Remote jobs are:

Appfolio Remote jobs near you
Infographic showing various Appfolio Remote job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,822 per year, or $36.5 per hour.

Customer Care Specialist II - Payment Support

AppFolio

Remote

$23.50 - $28.80/hr

Other

Posted 12 days ago

AppFolio rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

184th of 244 rated software companies

Job description

Description
AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
As a Customer Care Specialist II on our Payment Support team, you will be the driving force behind resolving complex financial and transactional inquiries for our customers. You will leverage your deep expertise in payment processes and advanced conflict resolution to turn challenging situations into opportunities for building trust. By managing high-stakes issues with a sense of urgency, you will ensure our clients feel empowered and supported at every touchpoint.
Your Impact
  • Own the end-to-end resolution of complex payment inquiries, ensuring accuracy and absolute transparency throughout the process.
  • Implement efficient workflows for personal task prioritization to effectively manage a high-volume workload without sacrificing quality.
  • Solve sophisticated transactional discrepancies by leveraging data within AppFolio's payments processors to trace and rectify payment issues.
  • Build trust by listening to customer needs during high-stress financial disputes, providing empathetic, clear, and reassuring communication.
  • Thriving in a highly collaborative, cross-functional environment, partnering closely with Product teams to surface systemic payment bugs.
Qualifications
  • Proven track record of navigating complex financial workflows and advanced transactional problem-solving.
  • Exceptional communication skills with a demonstrated ability to de-escalate high-stakes customer frustrations surrounding financial transactions.
  • Demonstrates active listening skills and a team-oriented mindset to support both customers and colleagues.
  • A "bias for action" and the ability to thrive in a fast-paced, evolving environment while working independently.
Must Have
  • 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology.
  • 1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.
  • Proven mastery of strategic problem-solving, advanced conflict resolution, deep customer relationship building, and efficient workload prioritization skills.
  • Comfortable navigating multiple digital tools, including Salesforce and Customer Relationship Management platforms (i.e. Intercom).

Location
Find out more about our locations by visiting our site.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $23.50 - $28.80 [hourly pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

What AppFolio employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply