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Api Support Jobs (NOW HIRING)

Astra

API Support Specialist

$70K - $90K/yr

The Role We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users.

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

HAN IT Staffing Inc.

Production Support

Buffalo, NY · On-site

$40.75 - $53/hr

API Support Engineers * ServiceNow Analysts * Dynatrace Monitoring Specialists * DevOps Engineers (GitLab/Artifactory) * SQL/Oracle Support Engineers * Application Security Analysts * Release ...

New

Lithic

Technical Support Lead

New York, NY

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

GDR Defense

Web Developer (Senior)

Albany, NY · On-site

The role supports the State of New York's .NET web environment and involves application development, infrastructure configuration, API integrations, and UI design. The developer will build, maintain ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Previous API support and Regex knowledge. *Scripting experience (Bash, Python) *Knowledge of major web server software (IIS, Apache,Websphere, Tomcat, WebLogic), UNIX/Windows web services, and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Systems Management experience (KACE, GPO deployments) Previous API support and Regex knowledge. Scripting experience (Bash, Python) Knowledge of major web server software (IIS, Apache,Websphere ...

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All JobsApi Support Jobs

Api Support information

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$14

$26

$44

How much do api support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for api support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by API Support professionals and how can they be addressed?

API Support professionals often encounter challenges such as troubleshooting complex integration issues, managing diverse client technical backgrounds, and keeping up with frequent API updates or deprecations. Successfully addressing these challenges involves strong problem-solving skills, clear communication with both technical and non-technical stakeholders, and staying informed through documentation and team knowledge sharing. Building collaborative relationships with development teams and utilizing robust ticketing systems can also help streamline issue resolution and continuous learning.

What is the difference between Api Support vs Api Developer?

AspectApi SupportApi Developer
Primary RoleProvides technical assistance, troubleshooting, and user support for APIsDesigns, develops, and maintains APIs and related software
Required SkillsKnowledge of APIs, troubleshooting, communication skillsProgramming languages, API design, software development
Work EnvironmentCustomer support, technical teams, often in office or remoteDevelopment teams, software companies, tech environments
CertificationsAPI certifications, technical support certificationsProgramming certifications, software development courses

Api Support focuses on assisting users and troubleshooting existing APIs, while Api Developers create and improve APIs through coding and design. Both roles require technical knowledge, but Api Support emphasizes support skills, whereas Api Developers focus on development and programming expertise.

What is an API Support specialist?

An API Support specialist is a technical professional who assists developers and clients in understanding, integrating, and troubleshooting Application Programming Interfaces (APIs). They provide guidance on API documentation, help resolve errors, and ensure smooth communication between software systems. Their responsibilities often include responding to support tickets, debugging API calls, and collaborating with development teams to improve API usability and reliability.

What are the key skills and qualifications needed to thrive as an API Support specialist?

To thrive as an API Support Specialist, you need strong knowledge of programming concepts, RESTful APIs, troubleshooting skills, and typically a background in computer science or a related field. Familiarity with tools like Postman, API documentation platforms, and ticketing systems such as Jira or Zendesk is common. Excellent problem-solving, communication, and customer service skills help you effectively assist clients and collaborate with technical teams. These competencies ensure timely issue resolution, high customer satisfaction, and seamless integration experiences.

Is API support testing a good career?

API support testing involves verifying the functionality, reliability, and security of APIs, which is essential for software development and integration. It requires knowledge of testing tools, scripting, and understanding of API protocols like REST or SOAP, making it a valuable skill in tech industries with steady demand for quality assurance roles.
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Api Support jobs near you
Infographic showing various Api Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

API Support Specialist

Astra

Remote

$70K - $90K/yr

Full-time

Posted 23 days ago

Job description

About Astra
Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.
The Role
We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users. This person will manage inbound support tickets - including tickets submitted by clients on behalf of their own end-users - troubleshoot integration and payment issues, and provide clear, timely resolutions. The role requires strong problem-solving instincts, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.
You'll be the accessible, always-on technical resource for any client on our platform, regardless of account size - the person who makes sure issues get resolved fast and consistently, and who knows exactly when something needs to go to a specialist instead.
What you'll do
  • Own and resolve inbound technical support tickets across our full client base - API errors, integration questions, configuration issues, transaction discrepancies, and similar day-to-day technical problems
  • Meet defined response and resolution SLAs, prioritizing by severity and client impact
  • Triage incoming issues and make clear escalation calls - routing account-specific complexity to the appropriate Technical Account Manager, and any suspected platform-wide or systemic issues to engineering
  • Maintain and grow our internal knowledge base and runbooks, documenting resolutions so recurring issues get solved faster (or become self-serve) over time
  • Monitor ticket trends to spot patterns - flagging when the same issue is showing up across multiple unrelated clients, which often signals a systemic problem worth raising upstream
  • Communicate clearly and professionally with clients' technical teams, translating technical detail into plain, actionable guidance
  • Contribute feedback on recurring pain points to help inform product and documentation improvements
  • Help build the support function itself: as an early team member, you'll shape our macros, escalation paths, SLAs, and internal playbooks rather than just follow existing ones.

What we're looking for
  • 1-3 years' experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product
  • Comfort reading API documentation, logs, and error responses, and troubleshooting integration issues methodically
  • Familiarity with REST APIs, webhooks, and common authentication patterns (API keys, OAuth)
  • Strong written communication - able to explain technical concepts clearly to both technical and non-technical audiences
  • Ability to prioritize under pressure across multiple open tickets with different urgency levels
  • A structured, checklist-minded approach to troubleshooting, paired with good judgment about when a problem is outside your depth and needs to be escalated
  • Comfortable working with basic scripting/tooling to investigate issues (SQL queries, API testing tools like Postman, log searching) - not required to write production code

Nice to have
  • Prior experience at a payments, fintech, or developer-tools company
  • Experience with support ticketing platforms (Pylon, Zendesk, Intercom, or similar) and internal monitoring/observability tools
  • Exposure to basic scripting (Python, JavaScript) for investigating issues

How success is measured
  • SLA adherence: first response time and time-to-resolution across ticket severity tiers
  • Ticket resolution rate without escalation, balanced against escalation quality (routing the right issues to the right specialist)
  • Client satisfaction on resolved tickets
  • Contribution to knowledge base growth and reduction in repeat/known issues over time

Why this role matters
This role is a critical building block for our Integrations team as we scale. It ensures every client - not just our largest accounts - gets fast, reliable technical support, and it protects our more specialized Technical Account Managers' ability to focus on the proactive, account-specific work that keeps our most important relationships healthy and growing.

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