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Api Support Jobs (NOW HIRING)

3ds

API Support Engineer

Waltham, MA · On-site

Role Description & Responsibilities Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization.

Filevine

API Support Specialist

Salt Lake City, UT · On-site

Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration ...

Filevine

API Support Specialist

Salt Lake City, UT · On-site

Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration ...

Filevine

API Support Specialist

Salt Lake City, UT · On-site

Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration ...

Astra

API Support Specialist

$70K - $90K/yr

The Role We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users.

Filevine

API Support Specialist ›

Salt Lake City, UT · On-site

$65 - $90/hr

Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

VTS

Integrations and API Support Advisor

New York, NY · On-site

The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that ...

VTS

Integrations and API Support Advisor

New York, NY · On-site

The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that ...

VTS

Integrations and API Support Advisor

New York, NY · On-site

The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that ...

HAN IT Staffing Inc.

Production Support

Buffalo, NY · On-site

$40.75 - $53/hr

API Support Engineers * ServiceNow Analysts * Dynatrace Monitoring Specialists * DevOps Engineers (GitLab/Artifactory) * SQL/Oracle Support Engineers * Application Security Analysts * Release ...

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Api Support information

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How much do api support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for api support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an API Support specialist?

An API Support specialist is a technical professional who assists developers and clients in understanding, integrating, and troubleshooting Application Programming Interfaces (APIs). They provide guidance on API documentation, help resolve errors, and ensure smooth communication between software systems. Their responsibilities often include responding to support tickets, debugging API calls, and collaborating with development teams to improve API usability and reliability.

What are the key skills and qualifications needed to thrive as an API Support specialist?

To thrive as an API Support Specialist, you need strong knowledge of programming concepts, RESTful APIs, troubleshooting skills, and typically a background in computer science or a related field. Familiarity with tools like Postman, API documentation platforms, and ticketing systems such as Jira or Zendesk is common. Excellent problem-solving, communication, and customer service skills help you effectively assist clients and collaborate with technical teams. These competencies ensure timely issue resolution, high customer satisfaction, and seamless integration experiences.

What are the most common challenges faced by API Support professionals and how can they be addressed?

API Support professionals often encounter challenges such as troubleshooting complex integration issues, managing diverse client technical backgrounds, and keeping up with frequent API updates or deprecations. Successfully addressing these challenges involves strong problem-solving skills, clear communication with both technical and non-technical stakeholders, and staying informed through documentation and team knowledge sharing. Building collaborative relationships with development teams and utilizing robust ticketing systems can also help streamline issue resolution and continuous learning.

What is the difference between Api Support vs Api Developer?

AspectApi SupportApi Developer
Primary RoleProvides technical assistance, troubleshooting, and user support for APIsDesigns, develops, and maintains APIs and related software
Required SkillsKnowledge of APIs, troubleshooting, communication skillsProgramming languages, API design, software development
Work EnvironmentCustomer support, technical teams, often in office or remoteDevelopment teams, software companies, tech environments
CertificationsAPI certifications, technical support certificationsProgramming certifications, software development courses

Api Support focuses on assisting users and troubleshooting existing APIs, while Api Developers create and improve APIs through coding and design. Both roles require technical knowledge, but Api Support emphasizes support skills, whereas Api Developers focus on development and programming expertise.

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Api Support jobs near you
Infographic showing various Api Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

API Support Engineer

3ds

Waltham, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Role Description & Responsibilities
Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization. In this role, you will work closely with customers, partners, and resellers to support the development of solutions leveraging APIs across the SOLIDWORKS product portfolio.
You will combine software development, debugging, technical problem-solving, and customer collaboration to help identify and resolve API-related issues while also contributing to the continued improvement of SOLIDWORKS API capabilities.
Key Responsibilities:
  • Provide technical support to partners, resellers, and customers developing solutions using SOLIDWORKS APIs.
  • Troubleshoot and debug SOLIDWORKS and partner-developed source code to identify, diagnose, and resolve technical issues.
  • Investigate reported software problems and document findings in sufficient detail for internal development teams to reproduce and correct issues.
  • Validate software fixes to ensure reported problems are resolved without introducing issues in other areas of functionality.
  • Document technical solutions and best practices for publication within the SOLIDWORKS Knowledge Base.
  • Collaborate with customers and internal stakeholders to identify opportunities for new or enhanced API functionality.
  • Evaluate and prioritize API enhancement ideas based on technical feasibility and customer value.
  • Develop detailed technical specifications for selected API enhancements in collaboration with key stakeholders.
  • Create and execute test plans for new and enhanced API functionality.
  • Develop sample applications and code examples demonstrating proper use of existing and newly developed APIs.
  • Review and validate online Help and technical documentation for SOLIDWORKS APIs.
  • Collaborate within the software development team to meet project milestones and deliver high-quality solutions.

Qualifications
  • Bachelor's degree in Computer Science, Mechanical Engineering, Software Engineering, or a related technical discipline required; Master's degree or PhD preferred.
  • 3-6 years of relevant work experience
  • Strong programming knowledge with C++.
  • Working knowledge of MFC and COM technologies.
  • Experience with C#, Visual Basic (VB), .NET Framework, OLE, and/or ActiveX is preferred.
  • Strong understanding of object-oriented programming, software development concepts, and application architecture.
  • Experience developing, integrating, or supporting APIs, SDKs, or software applications.
  • Strong debugging and troubleshooting skills with the ability to analyze complex software issues.
  • Experience with CAD, engineering software, or SOLIDWORKS is highly preferred.
  • Ability to understand existing source code and investigate issues across multiple areas of an application.
  • Strong written and verbal communication skills with the ability to communicate technical concepts clearly to customers, partners, and internal teams.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to work collaboratively within a software development and R&D environment.
  • Self-motivated with the ability to manage priorities and contribute toward aggressive project milestones.

Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $130000 and $155000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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About 3DS

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Tallahassee, FL, US

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