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Api Support Jobs (NOW HIRING)

Interactive Brokers

API Support Analyst I

Chicago, IL · Hybrid

$67K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

Purple Drive

PHP Support Engineer

Raleigh, NC · On-site

Debug and support RESTful API integrations and third-party service connections • Documentation: Maintain runbooks, incident logs, and known-error knowledge base

Lithic

Technical Support Lead

New York, NY

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

GDR Defense

Web Developer (Senior)

Albany, NY · On-site

The role supports the State of New York's .NET web environment and involves application development, infrastructure configuration, API integrations, and UI design. The developer will build, maintain ...

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NTT DATA

API Architect

Atlanta, GA · On-site

... supporting multiple lines of business. The position also requires ensuring high availability ... API Gateway, Lambda, ECS/EKS, SQS/SNS, etc.). The candidate should have hands-on experience with ...

Tata Consultancy Services

API Designer

Jersey City, NJ · On-site

$120K - $140K/yr

Support the full API lifecycle, including versioning, deprecation, and backward compatibility. • Quality Assurance: Collaborate with QA and development teams to ensure APIs are well-tested and meet ...

Tata Consultancy Services

API Designer

Jersey City, NJ · On-site

Support the full API lifecycle, including versioning, deprecation, and backward compatibility. • Quality Assurance: Collaborate with QA and development teams to ensure APIs are well-tested and meet ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Systems Management experience (KACE, GPO deployments) Previous API support and Regex knowledge. Scripting experience (Bash, Python) Knowledge of major web server software (IIS, Apache,Websphere ...

Diverse Lynx

API Designer

Jersey City, NJ · On-site

Support the full API lifecycle, including versioning, deprecation, and backward compatibility. * Quality Assurance: Collaborate with QA and development teams to ensure APIs are well-tested and meet ...

Qualys

Technical Support Engineer

Raleigh, NC

Systems Management experience (KACE, GPO deployments) Previous API support and Regex knowledge. Scripting experience (Bash, Python) Knowledge of major web server software (IIS, Apache,Websphere ...

Diverse Lynx

API Designer

Tampa, FL · On-site

Support the full API lifecycle, including versioning, deprecation, and backward compatibility ... Quality Assurance: Collaborate with QA and development teams to ensure APIs are well-tested and ...

Ova Technologies

API Developer

Build scalable and secure backend services to support various applications. * Integrate third-party services, external APIs, and enterprise systems. * Develop API documentation and technical ...

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Api Support information

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How much do api support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for api support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by API Support professionals and how can they be addressed?

API Support professionals often encounter challenges such as troubleshooting complex integration issues, managing diverse client technical backgrounds, and keeping up with frequent API updates or deprecations. Successfully addressing these challenges involves strong problem-solving skills, clear communication with both technical and non-technical stakeholders, and staying informed through documentation and team knowledge sharing. Building collaborative relationships with development teams and utilizing robust ticketing systems can also help streamline issue resolution and continuous learning.

What is the difference between Api Support vs Api Developer?

AspectApi SupportApi Developer
Primary RoleProvides technical assistance, troubleshooting, and user support for APIsDesigns, develops, and maintains APIs and related software
Required SkillsKnowledge of APIs, troubleshooting, communication skillsProgramming languages, API design, software development
Work EnvironmentCustomer support, technical teams, often in office or remoteDevelopment teams, software companies, tech environments
CertificationsAPI certifications, technical support certificationsProgramming certifications, software development courses

Api Support focuses on assisting users and troubleshooting existing APIs, while Api Developers create and improve APIs through coding and design. Both roles require technical knowledge, but Api Support emphasizes support skills, whereas Api Developers focus on development and programming expertise.

What is an API Support specialist?

An API Support specialist is a technical professional who assists developers and clients in understanding, integrating, and troubleshooting Application Programming Interfaces (APIs). They provide guidance on API documentation, help resolve errors, and ensure smooth communication between software systems. Their responsibilities often include responding to support tickets, debugging API calls, and collaborating with development teams to improve API usability and reliability.

What are the key skills and qualifications needed to thrive as an API Support Specialist, and why are they important?

To thrive as an API Support Specialist, you need strong knowledge of programming concepts, RESTful APIs, troubleshooting skills, and typically a background in computer science or a related field. Familiarity with tools like Postman, API documentation platforms, and ticketing systems such as Jira or Zendesk is common. Excellent problem-solving, communication, and customer service skills help you effectively assist clients and collaborate with technical teams. These competencies ensure timely issue resolution, high customer satisfaction, and seamless integration experiences.
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Api Support jobs near you
API Support Analyst I

API Support Analyst I

Interactive Brokers

Chicago, IL • Hybrid

$67K - $75K/yr

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

This is Hybrid role (4 days in office /1 day remote)

About your Team:

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

 What will be your responsibilities within IBKR: 

  • Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
  • Address basic questions related to third-party integrations with IBKR API.
  • Guide clients through initial API connection processes.
  • Direct clients to relevant documentation and resources.
  • Triage market data inquiries and escalate as appropriate.
  • Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
  • Document client interactions accurately in the support system.
  • Follow established support protocols and workflows.

 What required skill's you need:

  • Bachelor's degree or equivalent experience (preferred)
  • Basic understanding of programming concepts and what coding entails
  • Excellent written and verbal communication skills
  • Ability to communicate technical concepts to clients with varying levels of technical proficiency
  • Strong problem-solving abilities
  • Customer-service oriented mindset
  • Ability to work in a fast-paced environment

Desired Attributes

  • Interest in financial markets and trading systems.
  • Previous experience in a technical support role.
  • Knowledge of financial APIs or trading systems (a plus).
  • Ability to learn quickly and adapt to changing technologies.

 To be successful in this position, you will have the following:

  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (Verbal and written) skills.
  • Outstanding organizational and time management skills.
Company Benefits & Perks
  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities

This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

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