... Admin II) * Salesforce Service Cloud Consultant or other Salesforce certifications Nice to Have * Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
Quick apply
... Admin II) * Salesforce Service Cloud Consultant or other Salesforce certifications Nice to Have * Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
Quick apply
... Admin II) * Salesforce Service Cloud Consultant or other Salesforce certifications Nice to Have * Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
$68.50 - $84.75/hr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
$68.50 - $84.75/hr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
Position Summary IEM is seeking a highly experienced Senior Salesforce Administrator to lead the ... Data warehousing platforms (Snowflake, Amazon Redshift, or similar) * SQL and database management
Position Summary IEM is seeking a highly experienced Senior Salesforce Administrator to lead the ... Data warehousing platforms (Snowflake, Amazon Redshift, or similar) * SQL and database management
$152K - $191K/yr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
Quick apply
$152K - $191K/yr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
Austin, TX · On-site
$152K - $191K/yr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
Austin, TX · On-site
$152K - $191K/yr
Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve ... Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the ...
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
Omaha, NE · On-site
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
Omaha, NE · On-site
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
Minneapolis, MN · On-site
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
Minneapolis, MN · On-site
$89K - $148K/yr
Our ideal Senior Salesforce Administrator candidate is team-oriented and possesses strong written ... Experience with AWS (Amazon Web Services) is desirable * Experience with node.JS is desirable
Reston, VA · On-site
$87K - $157K/yr
Design and develop integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD ... Salesforce Certified Platform Administrator * Salesforce Certified Platform Developer I * Strong ...
Reston, VA · On-site
$87K - $157K/yr
Design and develop integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD ... Salesforce Certified Platform Administrator * Salesforce Certified Platform Developer I * Strong ...
FNBO is committed to the success of its employees and is seeking a Senior Salesforce Administrator ... Preferred : • Experience with AWS (Amazon Web Services) is desirable • Experience with node.JS ...
FNBO is committed to the success of its employees and is seeking a Senior Salesforce Administrator ... Preferred : • Experience with AWS (Amazon Web Services) is desirable • Experience with node.JS ...
... Amazon Connect is also relevant) . This role plays a key part in ensuring our CX systems remain ... Key Responsibilities Salesforce Service Cloud Administration * Administer and support the ...
... Amazon Connect is also relevant) . This role plays a key part in ensuring our CX systems remain ... Key Responsibilities Salesforce Service Cloud Administration * Administer and support the ...
Manhattan, NY · On-site
$61.25 - $81/hr
Salesforce Developer/ Admin New York, NY - Local candidates only Contract Qualifications Education ... Experience with telephony integrations (Amazon Connect, Genesys, etc.) and Einstein Analytics is ...
Manhattan, NY · On-site
$61.25 - $81/hr
Salesforce Developer/ Admin New York, NY - Local candidates only Contract Qualifications Education ... Experience with telephony integrations (Amazon Connect, Genesys, etc.) and Einstein Analytics is ...
Reston, VA · On-site +1
$130K - $159K/yr
Architect and oversee integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD ... Salesforce Certified Platform Administrator * At least two advanced certifications (e.g., Platform ...
Reston, VA · On-site +1
$130K - $159K/yr
Architect and oversee integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD ... Salesforce Certified Platform Administrator * At least two advanced certifications (e.g., Platform ...
Austin, TX · On-site
$150K - $160K/yr
The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use ... Experience with Amazon Connect, or similar telephony platforms * Exposure to AI/ML-powered service ...
Austin, TX · On-site
$150K - $160K/yr
The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use ... Experience with Amazon Connect, or similar telephony platforms * Exposure to AI/ML-powered service ...
Austin, TX · On-site
$55 - $72.75/hr
The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use ... Experience with Amazon Connect, or similar telephony platforms * Exposure to AI/ML-powered service ...
Austin, TX · On-site
$55 - $72.75/hr
The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use ... Experience with Amazon Connect, or similar telephony platforms * Exposure to AI/ML-powered service ...
Administer and support Salesforce with a strong focus on Service Cloud capabilities and support ... Experience supporting or integrating Salesforce with Amazon Connect or other cloud-based contact ...
Administer and support Salesforce with a strong focus on Service Cloud capabilities and support ... Experience supporting or integrating Salesforce with Amazon Connect or other cloud-based contact ...
Description Business Systems Analyst 2: Salesforce / CPQ / Integrations Administrator Location ... Experience supporting or integrating Salesforce with Amazon Connect or other cloud-based contact ...
Description Business Systems Analyst 2: Salesforce / CPQ / Integrations Administrator Location ... Experience supporting or integrating Salesforce with Amazon Connect or other cloud-based contact ...
... Amazon Connect is also relevant) . This role plays a key part in ensuring our CX systems remain ... Key Responsibilities Salesforce Service Cloud Administration * Administer and support the ...
... Amazon Connect is also relevant) . This role plays a key part in ensuring our CX systems remain ... Key Responsibilities Salesforce Service Cloud Administration * Administer and support the ...
$70.75 - $87.50/hr
As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions ... One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field ...
$70.75 - $87.50/hr
As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions ... One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field ...
Serve as the Salesforce Service Cloud and ZCC subject matter expert * Configure and maintain case ... Experience with API integrations and telephony tools (e.g., Amazon Connect, Five9, Genesys, ZCC)
Serve as the Salesforce Service Cloud and ZCC subject matter expert * Configure and maintain case ... Experience with API integrations and telephony tools (e.g., Amazon Connect, Five9, Genesys, ZCC)
$40.5K - $50.9K
1% of jobs
$50.9K - $61.3K
6% of jobs
$61.3K - $71.7K
11% of jobs
$76.4K is the 25th percentile. Wages below this are outliers.
$71.7K - $82.1K
16% of jobs
$82.1K - $92.5K
16% of jobs
The median wage is $92.9K / yr.
$92.5K - $103K
15% of jobs
$103K - $113.4K
11% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$113.4K - $123.8K
9% of jobs
$123.8K - $134.2K
7% of jobs
$134.2K - $144.6K
5% of jobs
$144.6K - $155K
3% of jobs
$40.5K
$98.9K
$155K
An Amazon Salesforce Admin is responsible for managing and optimizing Salesforce CRM systems to support business operations. They handle user management, data integrity, system customization, and workflow automation to enhance efficiency. Additionally, they collaborate with teams to troubleshoot issues, implement updates, and ensure compliance with company policies. This role requires technical expertise in Salesforce, problem-solving skills, and the ability to work cross-functionally within Amazon.
To thrive as an Amazon Salesforce Admin, you need a solid understanding of Salesforce platform administration, data management, and process automation, usually paired with a bachelor’s degree or relevant experience. Familiarity with Salesforce tools like Lightning Experience, Service Cloud, and certification such as Salesforce Certified Administrator are highly valued. Strong problem-solving skills, attention to detail, and effective communication skills ensure smooth collaboration across technical and non-technical teams. These abilities are critical for maintaining efficient workflows, supporting business operations, and driving continuous improvement within Amazon’s dynamic environment.
As an Amazon Salesforce Admin, your daily tasks may include user management, data import/export, system customization, and troubleshooting technical issues within the Salesforce platform. You will often collaborate with team members from sales, marketing, and IT to optimize workflows and integrate new features or updates. Maintaining data integrity, creating reports and dashboards, and providing support or training to users are also key aspects of this role. This position often involves proactively identifying ways to improve system efficiency and user experience in a fast-paced, collaborative environment.

Contractor
Posted 11 days ago
Job Title: Salesforce Administrator – Service Cloud (Customer Support)
Location: San Jose, CA or Austin, TX
Work Mode: Onsite (5 days) / Hybrid (4 days)
Employment Type: Contract
Interview Process: 2 Rounds (Offshore + Client)
We are seeking a Salesforce Administrator – Service Cloud to support and enhance our global customer support platform. The role will be responsible for the day-to-day administration, configuration, reporting, and continuous improvement of Salesforce Service Cloud to support customer service operations and improve agent productivity and customer experience.
Configure and maintain Salesforce Service Cloud (workflows, layouts, automation, custom fields, integrations)
Support and optimize agent workflows and customer support processes
Maintain data integrity, platform security, and compliance standards
Lead Salesforce projects such as integrations, upgrades, and enhancements
Develop and maintain reports, dashboards, and analytics
Collaborate with business stakeholders to gather requirements and deliver solutions
Maintain system documentation and support knowledge management
Support integrations with external systems such as telephony/CTI (e.g., Amazon Connect)
Monitor platform performance and recommend continuous improvements
Stay current with Salesforce releases and new capabilities
2–5 years of experience as a Salesforce Administrator in a customer support or service environment
Hands-on experience with Salesforce Service Cloud
Experience supporting agent workflows and service operations
Salesforce Certified Administrator (Required)
Salesforce Certified Advanced Administrator (Admin II)
Salesforce Service Cloud Consultant or other Salesforce certifications
Experience integrating Amazon Connect with Salesforce (CTI, call routing, screen pop, call logging)
Experience working in Agile or sprint-based environments
Knowledge of AI/automation tools for customer support
Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience.
Strong communication and stakeholder management
Excellent documentation and training abilities
Strong problem-solving and analytical skills
Ability to manage production support along with enhancement initiatives
Please share your updated resume along with your contact details and availability.
Contact:
Ashish Pandey
MM International LLC
Email: ashish@mminti.com