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Amazon Relay Customer Service Jobs (NOW HIRING)

GrabAGun

Customer Service Representative

Dallas, TX · On-site

$20/hr

Capture and relay customer insights that improve processes and elevate the GrabAGun experience. What you bring: * Proven customer-service mindset and polished phone etiquette. * Basic computer ...

New

Just Ant Inc

Customer Service Rep

Mahopac, NY · On-site

$20 - $30/hr

... relay customer feedback to inform product improvements Qualifications 1-2 years of customer service experience, ideally in a SaaS or HR tech environment Familiarity with talent acquisition ...

GrabAGun

$18 - $20/hr

Capture and relay customer insights that improve processes and elevate the GrabAGun experience. What you bring: * Proven customer-service mindset and polished phone etiquette. * Basic computer ...

New

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Amazon Relay Customer Service information

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How much do amazon relay customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon relay customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Relay Customer Service representative?

To thrive as an Amazon Relay Customer Service Representative, you need strong problem-solving abilities, knowledge of logistics or transportation processes, and typically a high school diploma or equivalent. Familiarity with customer service software, Amazon Relay systems, and common office tools like Microsoft Office is essential. Excellent communication, patience, and multitasking skills help you effectively resolve issues and support drivers and partners. These skills are crucial for ensuring smooth operations, timely deliveries, and positive experiences for all stakeholders in a fast-paced environment.

What are some common challenges faced by Amazon Relay Customer Service representatives and how can they be managed?

Amazon Relay Customer Service representatives often encounter challenges such as resolving complex logistics and delivery issues, managing high volumes of inquiries from drivers and carriers, and meeting strict response time expectations. To manage these challenges effectively, it's important to stay organized, communicate clearly and empathetically, and be proactive in seeking solutions. Representatives are supported by robust internal resources, training, and collaboration with other departments, which helps them address problems quickly and provide a positive experience for customers and partners.

What is the difference between Amazon Relay Customer Service vs Amazon Relay Operations Associate?

AspectAmazon Relay Customer ServiceAmazon Relay Operations Associate
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, logistics or warehouse experience
Work EnvironmentOffice or remote customer support settingWarehouse, distribution centers, or logistics operations
Employer & Industry UsageAmazon logistics and delivery supportAmazon logistics and supply chain operations

Amazon Relay Customer Service focuses on supporting drivers and carriers through communication and issue resolution, primarily in a customer support setting. In contrast, Amazon Relay Operations Associates are involved in managing logistics, coordinating shipments, and ensuring smooth delivery operations. Both roles require familiarity with Amazon's logistics platform but differ in daily tasks and work environment.

What is Amazon Relay Customer Service?

Amazon Relay Customer Service is a specialized support team that assists carriers and drivers using the Amazon Relay platform. Their main job is to help resolve issues related to load assignments, app functionality, account management, and compliance with Amazon's transportation standards. They provide guidance, troubleshoot problems, and ensure smooth communication between Amazon and its carrier partners. This service is essential for maintaining timely deliveries and high service quality within Amazon’s logistics network.
More about Amazon Relay Customer Service jobs
What job categories do people searching Amazon Relay Customer Service jobs look for? The top searched job categories for Amazon Relay Customer Service jobs are:
Amazon Relay Customer Service jobs near you
Infographic showing various Amazon Relay Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Relay Account Support Specialist, Relay Account Support, Relay Account Services

Amazon

Nashville, TN • On-site

Full-time

Re-posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,069 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon is building the earth's best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon's global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon.

Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon's portfolio.
We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist.

In this role, you will be primarily focused on onboarding new carrier partners into Amazon's transportation network. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.


Key job responsibilities
Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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