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Amazon Relay Customer Service Jobs (NOW HIRING)

PATCH & POLISH LLC

Be Seen First

CDL Class A Driver

Atlanta, GA · On-site

$1.6K - $3.0K/wk

Manage good customer relations with Military Servicemembers * Responsibilities Amazon Relay: ($0.65 ... Strong work ethic Company Description Certified Service Disabled Veteran Owned Small Business with ...

PATCH & POLISH LLC

Be Seen First

CDL Class A Driver

Atlanta, GA · On-site

$1.6K - $3.0K/wk

Manage good customer relations with Military Servicemembers * Responsibilities Amazon Relay: ($0.65 ... Strong work ethic Company Description Certified Service Disabled Veteran Owned Small Business with ...

Amazon

Economist, Amazon Customer Service

Seattle, WA · On-site

$18.25 - $24.75/hr

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits ...

Amazon

Economist, Amazon Customer Service

Seattle, WA · On-site

$18.25 - $24.75/hr

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits ...

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Amazon Relay Customer Service information

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How much do amazon relay customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon relay customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Relay Customer Service representative?

To thrive as an Amazon Relay Customer Service Representative, you need strong problem-solving abilities, knowledge of logistics or transportation processes, and typically a high school diploma or equivalent. Familiarity with customer service software, Amazon Relay systems, and common office tools like Microsoft Office is essential. Excellent communication, patience, and multitasking skills help you effectively resolve issues and support drivers and partners. These skills are crucial for ensuring smooth operations, timely deliveries, and positive experiences for all stakeholders in a fast-paced environment.

What are some common challenges faced by Amazon Relay Customer Service representatives and how can they be managed?

Amazon Relay Customer Service representatives often encounter challenges such as resolving complex logistics and delivery issues, managing high volumes of inquiries from drivers and carriers, and meeting strict response time expectations. To manage these challenges effectively, it's important to stay organized, communicate clearly and empathetically, and be proactive in seeking solutions. Representatives are supported by robust internal resources, training, and collaboration with other departments, which helps them address problems quickly and provide a positive experience for customers and partners.

What is the difference between Amazon Relay Customer Service vs Amazon Relay Operations Associate?

AspectAmazon Relay Customer ServiceAmazon Relay Operations Associate
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, logistics or warehouse experience
Work EnvironmentOffice or remote customer support settingWarehouse, distribution centers, or logistics operations
Employer & Industry UsageAmazon logistics and delivery supportAmazon logistics and supply chain operations

Amazon Relay Customer Service focuses on supporting drivers and carriers through communication and issue resolution, primarily in a customer support setting. In contrast, Amazon Relay Operations Associates are involved in managing logistics, coordinating shipments, and ensuring smooth delivery operations. Both roles require familiarity with Amazon's logistics platform but differ in daily tasks and work environment.

What is Amazon Relay Customer Service?

Amazon Relay Customer Service is a specialized support team that assists carriers and drivers using the Amazon Relay platform. Their main job is to help resolve issues related to load assignments, app functionality, account management, and compliance with Amazon's transportation standards. They provide guidance, troubleshoot problems, and ensure smooth communication between Amazon and its carrier partners. This service is essential for maintaining timely deliveries and high service quality within Amazon’s logistics network.
More about Amazon Relay Customer Service jobs
What job categories do people searching Amazon Relay Customer Service jobs look for? The top searched job categories for Amazon Relay Customer Service jobs are:
Amazon Relay Customer Service jobs near you
Infographic showing various Amazon Relay Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Supply Chain Manager, Carrier Services Linehaul

Amazon

Tempe, AZ • On-site

Full-time

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,069 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

PLEASE NOTE: This role can sit in Atlanta, GA or Tempe, AZ. Relocation is required.
Amazon moves freight across the country every day, and Amazon Relay helps us match the right carrier to the right opportunity. This role owns the carrier strategy for Relay Freight Auctions, the program where carriers win long-term contracted freight, plan their weeks, and grow their business with Amazon

Instead of covering freight one load at a time, you make Amazon Relay a great choice for carriers.
You will own the strategy for how freight is offered, how we attract and retain carriers, how carriers find availability, and help make the decision easy for why and how they find the right fit. You will build the carrier base and match the right truck to the right opportunity. You will find where the carrier experience breaks down and fix it

You will work with product teams to make the program faster and easier to use, and with planning teams to make sure the freight carriers see is predictable and worth bidding on.
This program is growing and expanding into new freight types and regions. You will help decide where it goes next, working across teams to advocate for what carriers need and what Amazon needs to deliver for customers.
Key job responsibilities
As the Senior Supply Chain Manager for Relay Freight Auctions, you will partner with internal and external stakeholders to grow the carrier base, improve carrier execution, and reduce cost. You will do this through the following:
Own the carrier strategy

Set the mission, objectives, and approach.
Build engagement approaches that reflect what carriers need to commit while balancing transportation spend.
Work with technology and product teams to improve how the program runs, reduce manual work, and speed up carrier engagement.
Use carrier and program trends to find opportunities for better lane combinations, return freight, and carrier retention


Partner with planning and operations to improve freight quality, reduce cancellations, and make contracted freight reliable.
Solve ambiguous problems in a fast-changing space, identifying and mitigating risks before they become roadblocks.
Build and govern reporting that gives leadership visibility into program performance, planned versus actual results, and the impact of new initiatives.


Communicate program impact and recommendations to business leaders and senior leadership.
A day in the life
Some days you are in the data, finding what keeps carriers coming back and where you can make their experience better. Other days you are with product managers shaping how the program works, with planning teams making sure the freight is reliable, or talking directly with carriers about what they need to commit. You will move between long-term strategy and the daily decisions that keep freight covered

The common thread is your strategy, finding new ways to make the program work better for the carriers who use it and the customers who depend on it.
About the team
Carrier Services owns the mission to make the carrier experience across Amazon Relay a great one. We work to make Relay the place where carriers want to grow.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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