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Airport Representative Jobs (NOW HIRING)

City of Columbia, MO

Airport Shuttle Driver

Columbia, MO · On-site

$15.53 - $17.32/hr

Essential Duties and Responsibilities - The intent of this is to provide a representative summary ... Maintains compliance with all traffic laws, safety regulations, and airport policies. * Maintains a ...

Denver Int'l. Airport

$68K - $91K/yr

Airport Operations plays a central role in keeping DEN safe, secure, compliant, prepared, and ... Serves as technical representative for the department. * Create, edit, and coordinate public ...

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Airport Representative information

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How much do airport representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for airport representative in the United States is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.95 per hour, depending on experience, location, and employer.

What are the main challenges airport representatives face when assisting international travelers?

Airport Representatives often encounter challenges such as language barriers, navigating cultural differences, and managing tight schedules, especially when assisting international travelers. They must remain calm and resourceful when dealing with unexpected flight changes or delays, ensuring guest satisfaction despite stressful circumstances. Strong communication skills and cultural sensitivity are essential for building rapport with travelers from around the world, and representatives typically work closely with airline staff, immigration authorities, and transport providers to provide seamless service.

What is the difference between Airport Representative vs Customer Service Agent?

AspectAirport RepresentativeCustomer Service Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentAirports, airline counters, customer assistance areasAirports, airline counters, ticketing and check-in areas
Employer & IndustryAirlines, travel agencies, airportsAirlines, travel agencies, airports
Primary RoleAssist passengers, provide information, handle issuesAssist passengers, check-in, handle baggage, provide information

While both roles involve assisting airline passengers in airport settings, Airport Representatives focus more on customer service and passenger assistance, often handling issues and providing information. Customer Service Agents typically handle check-in, baggage, and ticketing tasks. Both roles are essential in the airline industry and share similar work environments and credentials.

What is an airport representative?

An airport representative works at a hotel assisting guests with anything related to their flight arrangements. As an airport representative, your duties include going to the airport to greet VIP guests upon arrival, carrying luggage, and making transportation arrangements to and from the hotel. You answer to the travel desk manager. You may also have promotional responsibilities, which usually involves in-person marketing at the airport. Qualifications for the job vary, but you should have at least a high school diploma or GED certificate. Experience in the hotel industry is also useful. Bilingual skills and driver’s license are also essential for a career as an airport representative.

What does an airport representative do?

An airport representative assists travelers with check-in, baggage, and flight information, ensuring smooth airport operations. They often provide customer service, handle inquiries, and coordinate with airline staff, requiring good communication skills and knowledge of airport procedures.

What qualifications do you need to work as an airport representative?

To work as an airport representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle stressful situations. Some positions may require knowledge of multiple languages, familiarity with airport security procedures, or relevant certifications such as TSA training or first aid. Prior experience in customer service or hospitality can be advantageous.

What are the key skills and qualifications needed to thrive as an airport representative, and why are they important?

To thrive as an Airport Representative, you need strong customer service skills, fluency in relevant languages, and a high school diploma or equivalent. Familiarity with airport procedures, reservation systems, and communication tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a calm demeanor help you stand out in this role. These skills ensure efficient guest assistance, smooth coordination with airport authorities, and a positive travel experience for passengers.
More about Airport Representative jobs
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What states have the most Airport Representative jobs? States with the most job openings for Airport Representative jobs include:
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Airport Representative jobs near you
Infographic showing various Airport Representative job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,981 per year, or $18.3 per hour.

Airport Shuttle Driver

City of Columbia, MO

Columbia, MO • On-site

$15.53 - $17.32/hr

Full-time

Re-posted 13 days ago

Job description

Posting Details
Applicant View of Posting
Posting Number
4204P
Position Title
Airport Shuttle Driver
Department
City Manager
Job Code
02561
FLSA Status
Non-Exempt
Union Code/Affiliation
Unrepresented
Division
AIRPORT
Job Description Summary
The purpose of this job is to safely transport airport customers and employees between parking lots and the airport terminal while delivering a high level of customer service.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
  • Operates shuttles to transport passengers in varying weather conditions.

  • Follows designated routes, schedules, and instructions to ensure timely services.

  • Provides customer service by greeting passengers and answering questions.

  • Assists passengers with loading and unloading luggage.

  • Conducts pre-trip and post-trip vehicle inspections; reports maintenance or safety issues promptly.

  • Maintains compliance with all traffic laws, safety regulations, and airport policies.

  • Maintains a clean vehicle.

  • Regular attendance is a necessary and essential function.

  • Performs other duties as assigned.

Supervisory Responsibilities
  • Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
  • Work requires regular interaction involving exchange and receipt of information.

  • Interactions have limited impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility
  • Position has no fiscal responsibility.

Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
  • High school diploma or equivalent.

  • 1 year of driving experience; experience transporting passengers is preferred.

Licenses or Certifications
  • Valid Class E Chauffeur license.

  • Department of Transportation (DOT) medical certification.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
  • Traffic laws, safety regulations, and defensive driving practices.

  • Customer service principles.

Skill in:
  • Safely operating a vehicle carrying passengers.

  • Communicating verbally and in writing to meet the audience's needs.

  • Applying active listening and asking questions for understanding.

  • Providing effective customer service.

Ability to:
  • Learn routes, schedules, and basic flight information.

  • Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.

  • Assist with the boarding/deboarding of passengers and luggage.

  • Recognize, analyze, and solve a variety of problems

  • Work in a constant state of alertness and a safe manner.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Environment:
  • Outdoor environment: Sometimes
  • Street environment (near moving traffic) - Frequently/Often
  • Vehicle - Frequently/Often

Exposures:
  • Individuals who are hostile or irate - Sometimes
  • Individuals with known violent backgrounds - Sometimes
  • Extreme cold (below 32 degrees) - Sometimes
  • Extreme heat (above 100 degrees) - Sometimes
  • Loud noises (85+ decibels) - Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • This position involves occasional exposure to unpleasant environmental conditions and/or hazards and outside work.

  • Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly, having to move objects.

  • Incumbents required to grasp, push, stand, walk, drive, reach with hands/arms, and stoop.

Hours/Days
Sunday-Saturday between 4:00AM to Midnight
Starting Salary
$15.53-$17.32 Commensurate on training and education
Pay Grade
101
Number of Positions Available
3
Deadline to Apply
Open Until Filled
Yes
Special Instructions to Applicants
This position is open until filled, with a preferred application date of Friday, August 28, 2026.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program

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