Skip to Main Content

What Is an Airport Representative and How to Become One


What Is an Airport Representative?

An airport representative works at a hotel assisting guests with anything related to their flight arrangements. As an airport representative, your duties include going to the airport to greet VIP guests upon arrival, carrying luggage, and making transportation arrangements to and from the hotel. You answer to the travel desk manager. You may also have promotional responsibilities, which usually involves in-person marketing at the airport. Qualifications for the job vary, but you should have at least a high school diploma or GED certificate. Experience in the hotel industry is also useful. Bilingual skills and driver’s license are also essential for a career as an airport representative.

How to Become an Airport Representative

The primary qualifications for getting a job as an airport representative include fluency in English and a certificate, diploma, or degree in a related field. This is primarily a customer service role, though marketing skills are also helpful if your employer wants you to advertise the hotel while you are at the airport. Excellent customer service skills are essential to this role, and bilingualism in common languages can help you stand out from your competition. Other helpful qualifications for starting a career as an airport representative include computer skills, analytical skills, and situational awareness. You also need the ability to adjust your schedule as necessary to help guests with flights at odd hours.