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Join our Health Services team in a rewarding role focused on helping patients access essential healthcare benefits and services. The Patient Enrollment Specialist coordinates patient enrollments, referrals, benefit eligibility, and appointment support while providing compassionate customer service in a fast-paced healthcare environment. This role is ideal for someone who is organized, detail-oriented, and passionate about improving the patient experience.

What does a Patient Enrollment Specialist do?

• Schedules meetings with patients to facilitate the Davis Vision enrollment and process.
• Processes and obtains authorizations for referrals.
• Processes all Valley Chiropractic Invoices for payment.
• Compiles weekly batches for bank deposits.
• Mailing post cards for Davis Vision eligibility benefits.
• Requests new/replacement AIHP/Davis Vision Cards from New York State.
• Enrolls new/inactive Oneida Indian Nation Health Services patients.
• Provides monthly Referral Utilization report.
• Schedules/reschedules primary and/or secondary appointments with providers in accordance with medical/dental needs to assist Referral Specialist when needed and when Referral Specialist is out of the office.
• Inputs referral appointments and any follow-up needs according to primary referral report to assist Referral Specialist when needed and when Referral Specialist is out of the office.
• Notifies patients of appointments scheduled, makes follow-up calls to off-site providers to ensure that client kept appointment and reminds provider to submit a Consultation Report to assist Referral Specialist when needed and when Referral Specialist is out of the office.
• Attends Utilization Review Committee meetings and any other meetings as designated by the Clinical Director, Health Operations Director or PRC Business Office Manager.
• Provides accurate, up-to-date data and information in a timely manner as requested.
• Adheres to Oneida Indian Nation Health Services Security and Confidentiality policies and procedures in regards to all daily job functions and receives annual update training regarding each area.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Patient Enrollment Specialist, you'll need:

• High School Diploma or Equivalency.
• Knowledge of medical procedures and medical terminology.
• One year experience in Ambulatory Care and/or Medical Office preferred.
• Ability to communicate effectively with clients, co-workers, contractors and third party payers.
• Must be able to work effectively with staff and clients in a cross-cultural setting.
• Working knowledge of computerized equipment to gather and enter a variety of data.
• Adept at using computer information systems to enter and access data.
• Ability to multi-task in a fast-paced setting.
• Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!