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After Sales Manager Jobs (NOW HIRING)

Bath Fitter

Sales Manager

Springfield, VA · On-site

$150K/yr

This allows our sales manager and sales representatives to focus on what they do best - SALES and SELLING without the headache of generating your own leads or managing the after-sale. Our industry ...

Bath Fitter

Sales Manager

Norristown, PA · On-site

$150K/yr

This allows our sales manager and sales representatives to focus on what they do best - SALES and SELLING without the headache of generating your own leads or managing the after-sale. Our industry ...

Andritz AG

$90 - $150/hr

The Sales Manager also collaborates with the Senior Vice President and the Inside Sales Manager on price negotiations, tracking of inquiries to orders, and supervising after-sales service including ...

Bath Fitter

Sales Manager

Springfield, VA · On-site

$150K/yr

This allows our sales manager and sales representatives to focus on what they do best - SALES and SELLING without the headache of generating your own leads or managing the after-sale. Our industry ...

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After Sales Manager information

See salary details

$27.5K

$75.8K

$142.5K

How much do after sales manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for after sales manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What does an after sales manager do?

An After Sales Manager is responsible for ensuring customer satisfaction after a product or service has been sold. They oversee teams that handle customer support, warranty claims, repairs, and maintenance services. Their main goal is to build long-term relationships with customers by resolving issues efficiently and improving the overall customer experience. After Sales Managers also analyze feedback to enhance products and services, and often work closely with sales and technical teams.

What are the key skills and qualifications needed to thrive as an after sales manager, and why are they important?

To thrive as an After Sales Manager, you need expertise in customer service, product knowledge, and sales management, often backed by a degree in business or a related field. Familiarity with CRM systems, warranty management software, and reporting tools is typically required, and relevant certifications in customer service or sales can be advantageous. Outstanding communication, problem-solving, and leadership abilities help you build strong client relationships and manage teams effectively. These skills ensure customer satisfaction, drive repeat business, and support organizational growth in competitive markets.

What are some common challenges an after sales manager faces, and how can they effectively address them?

After Sales Managers often encounter challenges such as managing customer expectations, coordinating timely service delivery, and ensuring consistent communication between customers and technical teams. To address these issues, it's important to establish clear processes for handling service requests, invest in ongoing team training, and leverage customer feedback to improve service quality. Building strong relationships with both internal teams and clients helps prevent misunderstandings and ensures a high level of customer satisfaction.

What is the difference between After Sales Manager vs Customer Service Manager?

AspectAfter Sales ManagerCustomer Service Manager
Primary FocusOverseeing post-sale support, warranty, and service processesManaging customer interactions, satisfaction, and support
Required CredentialsRelevant industry experience, technical knowledge, often certifications in service managementCustomer service experience, communication skills, sometimes certifications in customer relations
Work EnvironmentService centers, technical support teams, field serviceCall centers, retail stores, online support teams
Industry UsageCommon in manufacturing, automotive, electronicsWidespread across retail, hospitality, tech sectors

The After Sales Manager focuses on managing post-sale services, warranties, and technical support, ensuring customer satisfaction after purchase. In contrast, the Customer Service Manager handles overall customer interactions, support, and satisfaction during all phases of the customer journey. Both roles require strong communication skills but differ in technical expertise and scope of responsibilities.

What is an after sales manager?

An after sales manager oversees customer service and support after a product or service has been sold. They handle customer inquiries, resolve issues, and ensure customer satisfaction, often coordinating with sales, technical teams, and service departments to maintain positive relationships.
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After Sales Manager jobs near you
Infographic showing various After Sales Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,848 per year, or $36.5 per hour.

After Sales Service Specialist

Butler Automotive Group

Union City, GA • On-site

Full-time

Re-posted 3 days ago

Key responsibilities

  • Schedule service appointments, obtain customer and vehicle data, and greet customers in a timely, friendly manner.

  • Write up customer vehicle problems, test drive vehicles as needed, and recommend additional needed service.

  • Provide accurate cost estimates, communicate with customers about work progress and costs, and ensure work is completed properly.

Job description

Description:

BUTLER AUTOMOTIVE GROUP

AUDI SOUTH ATLANTA


Job Title:  After Sales Service Specialist 

Department: Service Department

Reports To: Service Manager



SUMMARY

Sells and schedules needed service work in the service department.


ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time." Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Supervises all cleaning and prepping of new and used vehicles.
  • Maintains a professional appearance.
  • Keeps work area clean.


SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Requirements:


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