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After Sales Manager Jobs (NOW HIRING)

Planmeca USA Inc.

After Sales Engineer

Miami, FL · On-site

After Sales Engineer Professional Experience: 6 Years Primary Skills: Service technician, hardware ... Includes managing installation and support projects, training dealer technicians on current product ...

XLT Ovens

After Sales Technician

Wichita, KS · On-site

After Sales Technicians troubleshoot product and service issues, document solutions, and work ... Primary Responsibilities: • Abide by the company's Quality Management System • Prioritize ...

Planmeca USA Inc.

After Sales Engineer

Atlanta, GA · On-site

After Sales Engineer Professional Experience: 6 Years Primary Skills: Service technician, hardware ... Includes managing installation and support projects, training dealer technicians on current product ...

Wolfe Electric Inc

After Sales Technician

Wichita, KS · On-site

After Sales Technicians troubleshoot product and service issues, document solutions, and work ... Primary Responsibilities: · Abide by the company's Quality Management System · Prioritize ...

Ponsse

Aftersales Manager North America

Rhinelander, WI · On-site

As an After Sales Manager at Ponsse, you will lead and grow our aftersales business within the country organization. You'll be responsible for ensuring our customers receive high-quality service and ...

XLT Ovens

After Sales Technician

Wichita, KS · On-site

After Sales Technicians troubleshoot product and service issues, document solutions, and work ... Abide by the company's Quality Management System Prioritize customer satisfaction and maintain ...

Catalyx

After Sales Engineering Manager

Newtown, PA

Lead escalation management for high-priority or complex support issues, coordinating cross-functional communication between service, engineering, sales, and operations teams to drive effective ...

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After Sales Manager information

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$27.5K

$75.8K

$142.5K

How much do after sales manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for after sales manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an After Sales Manager, and why are they important?

To thrive as an After Sales Manager, you need expertise in customer service, product knowledge, and sales management, often backed by a degree in business or a related field. Familiarity with CRM systems, warranty management software, and reporting tools is typically required, and relevant certifications in customer service or sales can be advantageous. Outstanding communication, problem-solving, and leadership abilities help you build strong client relationships and manage teams effectively. These skills ensure customer satisfaction, drive repeat business, and support organizational growth in competitive markets.

What are some common challenges an After Sales Manager faces, and how can they effectively address them?

After Sales Managers often encounter challenges such as managing customer expectations, coordinating timely service delivery, and ensuring consistent communication between customers and technical teams. To address these issues, it's important to establish clear processes for handling service requests, invest in ongoing team training, and leverage customer feedback to improve service quality. Building strong relationships with both internal teams and clients helps prevent misunderstandings and ensures a high level of customer satisfaction.

What does an After Sales Manager do?

An After Sales Manager is responsible for ensuring customer satisfaction after a product or service has been sold. They oversee teams that handle customer support, warranty claims, repairs, and maintenance services. Their main goal is to build long-term relationships with customers by resolving issues efficiently and improving the overall customer experience. After Sales Managers also analyze feedback to enhance products and services, and often work closely with sales and technical teams.

What is the difference between After Sales Manager vs Customer Service Manager?

AspectAfter Sales ManagerCustomer Service Manager
Primary FocusOverseeing post-sale support, warranty, and service processesManaging customer interactions, satisfaction, and support
Required CredentialsRelevant industry experience, technical knowledge, often certifications in service managementCustomer service experience, communication skills, sometimes certifications in customer relations
Work EnvironmentService centers, technical support teams, field serviceCall centers, retail stores, online support teams
Industry UsageCommon in manufacturing, automotive, electronicsWidespread across retail, hospitality, tech sectors

The After Sales Manager focuses on managing post-sale services, warranties, and technical support, ensuring customer satisfaction after purchase. In contrast, the Customer Service Manager handles overall customer interactions, support, and satisfaction during all phases of the customer journey. Both roles require strong communication skills but differ in technical expertise and scope of responsibilities.

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After Sales Manager jobs near you
After Sales Engineer

After Sales Engineer

Planmeca USA Inc.

Miami, FL • On-site

Other

Posted 5 days ago

Job description

After Sales Engineer
Professional Experience: 6 Years
Primary Skills: Service technician, hardware, software
Requirement Description:
You are the After Sales Engineer (ASE) that provides a high level of technical support to Northern California in the field. Includes managing installation and support projects, training dealer technicians on current product line. This position requires completion and tracking of appropriate documentation. This role serves as subject matter expert in the field and represents the quality of products to our clients.
ESSENTIAL DUTIES:
* Commands a high-level knowledge of Client's product
* Consults on pre-installation site spec
* Works closely with teams to coordinate projects for installations and service visits
* Coordinates with management and maintains an accurate calendar
* Logs all support visits and calls in CRM software
* Provides technical documentation when requested
* Communicates appropriately with management, sales team, and dealer partners through all stages of projects
* Cultivate relationships with Dealer Technicians and Client's Sales representative.
* Maintains current knowledge of all Client's product lines and all other matters that affect the dental industry
* When not in the field, works in the tech support phone queue
* Shares knowledge and experiences with other Technical Support team members
* Conducts periodic trainings for dealer technicians on current product line
* Attends regular field team conference calls
* Maintains accurate records of expenses and completes expense reports in a timely manner
* Maintains professional decorum and appearance
* Maintains company-owned equipment in good condition
* Creates technical instructions, updates manuals for the ASE team
* Creates video lessons for end-users
* Trains end-users and dealer technicians at all levels
* Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
* Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
* Performs other duties as assigned
Training and Experience
* Associates Degree in Electronics & Computer Technology supplemented by at least 2 years related work experience, at least 1 year of which is field based; or an equivalent combination of training and experience
* Experience in technical support/ IT support (including networking skills)
* Experience in medical or dental industries
* Proficient with the Microsoft Office Suite
Knowledge, Abilities and Skills
* Problem solving skills
* Technical capacity
* Time and project management
* Customer/Client centric
* Good oral and written skills
* Multitasking
* Ability to interact and build rapport with all Client's employees and customers
* Demonstrated ability to train others in small group settings
* Ability to travel up to 80% regionally with up to 50% overnight stays
* Must be able to travel internationally
* Ability to travel to site locations to perform the essential duties of the job.
PHYSICAL REQUIREMENTS:
  • Must be able to lift up to 70lbs.
  • Working extended hours, weekends and national holidays may be expected.
WORKING CONDITIONS:
The work environment of the position is in dental offices repairing and installing dental equipment. Travel for meetings, installations, training, troubleshooting, conferences, and events out of state which may require overnight, weekend and international travel.

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