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Customer Service Representative

Santa Clarita, CA · On-site

$20 - $22/hr

Aerospace customer service professional acts as the vital link between clients, manufacturers, and internal teams. They manage contracts, process orders, resolve technical or warranty issues, and ...

New

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service ... Experience with aerospace customer portals. * Ability to manage complexity and resolve conflicts ...

flowcontrol

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

The Inside Sales Specialist will provide service to our Aerospace clients, recommend solutions, support outside sales, generate quotes, and manage customer orders from entry to shipment. This role ...

TAD PGS, Inc

Customer Service 3

Wichita, KS · On-site

$14.25 - $19.50/hr

PDS Defense, Inc. is seeking a Aviation/Aerospace Customer Service Agent, in Wichita, KS. Job ID#216374 * Perform duties related to overall customer service and account management: logistics ...

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Aerospace Customer Service information

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How much do aerospace customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aerospace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In the aerospace industry, senior customer service managers or technical support directors tend to be the highest paid customer service roles, often earning six-figure salaries. These positions require extensive industry knowledge, leadership skills, and often certifications or specialized training.

What are the day-to-day responsibilities of an Aerospace Customer Service professional?

Aerospace Customer Service professionals typically handle customer inquiries about orders, product specifications, or technical issues, and coordinate closely with engineering, logistics, and sales teams to resolve concerns quickly. They may track orders, process return requests, ensure compliance with industry regulations, and document customer interactions in company systems. Responding promptly to urgent situations and communicating important updates to clients are common parts of the job. The work environment often involves both phone and written communication, and professionals in this role play a key part in maintaining strong client relationships for the company.

What are the key skills and qualifications needed to thrive in the Aerospace Customer Service position, and why are they important?

To excel in Aerospace Customer Service, individuals typically need a solid understanding of aerospace products or services, experience in customer support, and often a relevant associate degree or technical training. Familiarity with CRM software, industry-specific databases, and knowledge of aerospace regulations or quality standards like AS9100 are highly advantageous. Exceptional problem-solving, communication, and attention to detail are standout soft skills for this customer-facing role. These qualifications are vital for accurately addressing client inquiries, resolving technical or logistical issues, and ensuring customer satisfaction in a highly regulated and complex industry.

What is an Aerospace Customer Service job?

An Aerospace Customer Service job involves assisting customers with inquiries, orders, technical support, and issue resolution related to aerospace products and services. Professionals in this role interact with clients, manufacturers, and suppliers to ensure efficient communication and customer satisfaction. They may handle warranty claims, track shipments, and provide product information. Strong communication, problem-solving skills, and knowledge of aerospace industry standards are essential.

More about Aerospace Customer Service jobs
What cities are hiring for Aerospace Customer Service jobs? Cities with the most Aerospace Customer Service job openings:
What are the most commonly searched types of Aerospace Customer Service jobs? The most popular types of Aerospace Customer Service jobs are:
What states have the most Aerospace Customer Service jobs? States with the most job openings for Aerospace Customer Service jobs include:
What job categories do people searching Aerospace Customer Service jobs look for? The top searched job categories for Aerospace Customer Service jobs are:
Aerospace Customer Service jobs near you
Infographic showing various Aerospace Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Air Logistics Aerospace Customer Care Specialist

Kuehne+Nagel

Flower Mound, TX • On-site

$15.25 - $20.25/hr

Other

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Air Logistics Aerospace Customer Care Specialist
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Aerospace Customer Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Customer Care Specialist is part of a team (Customer Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.
How you create impact
  • To manage and perform all customer activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
  • To follow the communication concept for effective communication with stakeholders
  • To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
  • To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
  • To immediately report problems, operational disputes or discrepancies to supervisors or managers
  • To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
  • To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
  • To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
  • To maximize profitability through cost optimization
  • To be part of process improvement identification, and implementing changes
  • To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
  • To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an AOG, Engine or vertical Aerospace OCC

What we would like you to bring
  • Bachelor's degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field.
  • Minimum 2 years of experience in a similar role within the freight forwarding industry.
  • Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts.
  • Dangerous Goods Certification is preferred.
  • Familiarity with SALOG and CargoWise systems is highly desirable.
  • Proficiency in Microsoft Office applications, particularly Word and Excel.
  • Strong understanding of domestic and international geography, including major countries, cities, and airport codes.
  • Excellent time management and organizational abilities.
  • Ability to thrive in a fast-paced environment with time-sensitive deadlines.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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