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Aerospace Customer Service Jobs (NOW HIRING)

Airbus

$65 - $95/hr

Transparencia en el Pago No Discriminacioฬn (Spanish) Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This ...

Ag

Aerospace Customer Support Engineer

Mobile, AL ยท On-site

Transparencia en el Pago No Discriminacion(Spanish) Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This ...

Airbus

Aerospace Customer Support Engineer

Mobile, AL ยท On-site

$65 - $95/hr

Transparencia en el Pago No Discriminacioฬn (Spanish) Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This ...

ITT Aerospace

Customer Service Specialist

Valencia, CA ยท On-site

$55K - $83K/yr

Customer Service Specialist We are seeking an experienced Customer Service Specialist with a strong ... The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate ...

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Customer Service Representative

Santa Clarita, CA ยท On-site

$20 - $22/hr

Aerospace customer service professional acts as the vital link between clients, manufacturers, and internal teams. They manage contracts, process orders, resolve technical or warranty issues, and ...

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How much do aerospace customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for aerospace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an aerospace customer service?

An Aerospace Customer Service job involves assisting customers with inquiries, orders, technical support, and issue resolution related to aerospace products and services. Professionals in this role interact with clients, manufacturers, and suppliers to ensure efficient communication and customer satisfaction. They may handle warranty claims, track shipments, and provide product information. Strong communication, problem-solving skills, and knowledge of aerospace industry standards are essential.

What are the day-to-day responsibilities of an aerospace customer service professional?

Aerospace Customer Service professionals typically handle customer inquiries about orders, product specifications, or technical issues, and coordinate closely with engineering, logistics, and sales teams to resolve concerns quickly. They may track orders, process return requests, ensure compliance with industry regulations, and document customer interactions in company systems. Responding promptly to urgent situations and communicating important updates to clients are common parts of the job. The work environment often involves both phone and written communication, and professionals in this role play a key part in maintaining strong client relationships for the company.

What are the key skills and qualifications needed to thrive in aerospace customer service, and why are they important?

To excel in Aerospace Customer Service, individuals typically need a solid understanding of aerospace products or services, experience in customer support, and often a relevant associate degree or technical training. Familiarity with CRM software, industry-specific databases, and knowledge of aerospace regulations or quality standards like AS9100 are highly advantageous. Exceptional problem-solving, communication, and attention to detail are standout soft skills for this customer-facing role. These qualifications are vital for accurately addressing client inquiries, resolving technical or logistical issues, and ensuring customer satisfaction in a highly regulated and complex industry.

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Aerospace Customer Service jobs near you
Infographic showing various Aerospace Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aerospace Customer Success / Account Manager

Cincinnati, OH โ€ข On-site

Specialized Recruiting Group
See more jobs at Specialized Recruiting Groupexternal

$70K - $90K/yr

Full-time

This job post hasย expired 2 days ago.ย Applications are no longer accepted.

Job description

Located in Cincinnati, OH
Salary: $70k-$90k
Aerospace Customer Success / Account Manager
Location: Cincinnati, OH
Compensation: $70k-$90k
Requirements:
  • Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
  • Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
  • Background in import/ export is a plus.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
  • Experience working with ERP systems and maintaining accurate customer and product data.
  • Excellent communication, customer service, and relationship-building skills.

Responsibilities:
  • Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
  • Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
  • Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
  • Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
  • Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
  • Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
  • Generate and maintain pricing data and product catalogs for designated customers and programs.

#SRGDH
Express Office: Cincinnati (Northwest)
1375 Kemper Meadow Drive
Suite A
Cincinnati, OH 45240