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Customer Service Representative

Santa Clarita, CA · On-site

$20 - $22/hr

Aerospace customer service professional acts as the vital link between clients, manufacturers, and internal teams. They manage contracts, process orders, resolve technical or warranty issues, and ...

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service ... Experience with aerospace customer portals. * Ability to manage complexity and resolve conflicts ...

flowcontrol

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

The Inside Sales Specialist will provide service to our Aerospace clients, recommend solutions, support outside sales, generate quotes, and manage customer orders from entry to shipment. This role ...

flowcontrol

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

The Inside Sales Specialist will provide service to our Aerospace clients, recommend solutions, support outside sales, generate quotes, and manage customer orders from entry to shipment. This role ...

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How much do aerospace customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for aerospace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the work of customer service at the airport?

Aerospace customer service at the airport involves assisting passengers with check-in, baggage handling, flight information, and resolving issues related to their travel experience. Representatives often communicate via phone, computer systems, or in person, requiring good communication skills and knowledge of airline policies and airport procedures.

Who are the big 4 in aerospace?

The Big 4 in aerospace typically refer to Boeing, Airbus, Lockheed Martin, and Northrop Grumman, which are the largest and most influential companies in the industry. These companies develop commercial and military aircraft, satellites, and defense systems, often requiring aerospace customer service professionals to support their products and clients.

What is the highest paid customer service job?

In the aerospace industry, senior customer service managers or technical support directors tend to be the highest paid customer service roles, often earning six-figure salaries. These positions require extensive experience, specialized knowledge, and leadership skills, and may involve overseeing complex technical issues and coordinating with engineering teams.

What are the day-to-day responsibilities of an Aerospace Customer Service professional?

Aerospace Customer Service professionals typically handle customer inquiries about orders, product specifications, or technical issues, and coordinate closely with engineering, logistics, and sales teams to resolve concerns quickly. They may track orders, process return requests, ensure compliance with industry regulations, and document customer interactions in company systems. Responding promptly to urgent situations and communicating important updates to clients are common parts of the job. The work environment often involves both phone and written communication, and professionals in this role play a key part in maintaining strong client relationships for the company.

What are the key skills and qualifications needed to thrive in the Aerospace Customer Service position, and why are they important?

To excel in Aerospace Customer Service, individuals typically need a solid understanding of aerospace products or services, experience in customer support, and often a relevant associate degree or technical training. Familiarity with CRM software, industry-specific databases, and knowledge of aerospace regulations or quality standards like AS9100 are highly advantageous. Exceptional problem-solving, communication, and attention to detail are standout soft skills for this customer-facing role. These qualifications are vital for accurately addressing client inquiries, resolving technical or logistical issues, and ensuring customer satisfaction in a highly regulated and complex industry.

What is the highest paying job in aerospace?

In aerospace, senior engineering roles such as Aerospace Engineering Managers or Chief Engineers tend to be among the highest paying positions, often earning six-figure salaries. Executive roles like Vice President of Aerospace or Director of Engineering also command high compensation, especially in large companies or specialized fields like defense or commercial aircraft design.

What is an Aerospace Customer Service job?

An Aerospace Customer Service job involves assisting customers with inquiries, orders, technical support, and issue resolution related to aerospace products and services. Professionals in this role interact with clients, manufacturers, and suppliers to ensure efficient communication and customer satisfaction. They may handle warranty claims, track shipments, and provide product information. Strong communication, problem-solving skills, and knowledge of aerospace industry standards are essential.

More about Aerospace Customer Service jobs
What cities are hiring for Aerospace Customer Service jobs? Cities with the most Aerospace Customer Service job openings:
What are the most commonly searched types of Aerospace Customer Service jobs? The most popular types of Aerospace Customer Service jobs are:
What states have the most Aerospace Customer Service jobs? States with the most job openings for Aerospace Customer Service jobs include:
What job categories do people searching Aerospace Customer Service jobs look for? The top searched job categories for Aerospace Customer Service jobs are:
Aerospace Customer Service jobs near you
Infographic showing various Aerospace Customer Service job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aerospace Customer Success / Account Manager

Specialized Recruiting Group

Cincinnati, OH

$70K - $90K/yr

Full-time

Posted 20 days ago

Job description

Located in Cincinnati, OH
Salary: $70k-$90k
Aerospace Customer Success / Account Manager
Location: Cincinnati, OH
Compensation: $70k-$90k
Requirements:
  • Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
  • Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
  • Background in import/ export is a plus.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
  • Experience working with ERP systems and maintaining accurate customer and product data.
  • Excellent communication, customer service, and relationship-building skills.

Responsibilities:
  • Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
  • Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
  • Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
  • Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
  • Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
  • Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
  • Generate and maintain pricing data and product catalogs for designated customers and programs.

#SRGDH
Express Office: Cincinnati (Northwest)
3551 Springdale Road
Cincinnati, OH 45251