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Aerospace Customer Service Jobs (NOW HIRING)

Relevante, Inc.

Director of Quality

Clifton, NJ · On-site

Experience managing quality audits, certifications, and aerospace customer approvals. * Experience ... Relevante has been consistently identified as one of the most innovative Outplacement Services and ...

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Aerospace Customer Service information

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How much do aerospace customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aerospace customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In the aerospace industry, senior customer service managers or technical support directors tend to be the highest paid customer service roles, often earning six-figure salaries. These positions require extensive industry knowledge, leadership skills, and often certifications or specialized training.

What are the day-to-day responsibilities of an Aerospace Customer Service professional?

Aerospace Customer Service professionals typically handle customer inquiries about orders, product specifications, or technical issues, and coordinate closely with engineering, logistics, and sales teams to resolve concerns quickly. They may track orders, process return requests, ensure compliance with industry regulations, and document customer interactions in company systems. Responding promptly to urgent situations and communicating important updates to clients are common parts of the job. The work environment often involves both phone and written communication, and professionals in this role play a key part in maintaining strong client relationships for the company.

What are the key skills and qualifications needed to thrive in the Aerospace Customer Service position, and why are they important?

To excel in Aerospace Customer Service, individuals typically need a solid understanding of aerospace products or services, experience in customer support, and often a relevant associate degree or technical training. Familiarity with CRM software, industry-specific databases, and knowledge of aerospace regulations or quality standards like AS9100 are highly advantageous. Exceptional problem-solving, communication, and attention to detail are standout soft skills for this customer-facing role. These qualifications are vital for accurately addressing client inquiries, resolving technical or logistical issues, and ensuring customer satisfaction in a highly regulated and complex industry.

What is an Aerospace Customer Service job?

An Aerospace Customer Service job involves assisting customers with inquiries, orders, technical support, and issue resolution related to aerospace products and services. Professionals in this role interact with clients, manufacturers, and suppliers to ensure efficient communication and customer satisfaction. They may handle warranty claims, track shipments, and provide product information. Strong communication, problem-solving skills, and knowledge of aerospace industry standards are essential.

More about Aerospace Customer Service jobs
What cities are hiring for Aerospace Customer Service jobs? Cities with the most Aerospace Customer Service job openings:
What are the most commonly searched types of Aerospace Customer Service jobs? The most popular types of Aerospace Customer Service jobs are:
What states have the most Aerospace Customer Service jobs? States with the most job openings for Aerospace Customer Service jobs include:
What job categories do people searching Aerospace Customer Service jobs look for? The top searched job categories for Aerospace Customer Service jobs are:
Aerospace Customer Service jobs near you
Infographic showing various Aerospace Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Pursuit Aerospace

Newburyport, MA

$17 - $23/hr

Other

Medical, Retirement, PTO

Posted 27 days ago

Pursuit Aerospace rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

189th of 417 rated machine equipment manufacturers

Job description

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

Serve as the primary interface between Pursuit Aerospace and our customers for functions related to business development, sales administration, pricing proposals and negotiations, customer service, relationship management, demand management, sales budget forecasting, and overall account financial health.

Location:

Newburyport MA

100% On-site

Responsibilities:

  • Order Management. Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
  • Demand Management. Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
  • Delivery Assurance. Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
  • Sales Administrative Support. Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customer


Required Qualifications:

  • Associates degree.
  • Three years' experience in customer service in a manufacturing environment, preferably in the aerospace industry.
  • Computer literacy is essential, with demonstrated competency in Excel.
  • Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
  • Ambitious and flexible, wanting to learn and grow.

Preferred Qualifications:

  • Knowledge of Material Planning systems preferred.

Working Conditions:

  • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
  • Must be able to frequently sit, stand and walk.
  • Must be able to lift and carry up to 15 pounds.
  • Must be able to have prolonged periods sitting at a desk and working on a computer.
  • Must be able to travel between locations or to suppliers up to 10% of time.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits:

Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer:

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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