Correspondence Processor
Expectations should be that there is no unscheduled time off in the first 90 days. Candidates need to be tech savvy and able to troubleshoot IT issues quickly and work independently. This group requires effective communication with leadership at all times. Must work PST hours. The typical schedule/shift going to be is either a Sunday – Thursday or Tuesday – Saturday 9:00AM – 6:00PM PST with flex time- able to work late hours AND weekends & OT as needed.
The Correspondence Processor (CP) is a non-clinical staff with a high school education and some experience in the medical field, preferably in managed care positions. The CP:
- Processes and monitors all member and provider correspondence through the Molina Healthcare letter database
- Adheres to UM policies and procedures
Must Have Skills: Attention to detail, fast learner, able to adapt to change, multi-tasking skills
Day to Day Responsibilities: Correspondence- Letter generation- selects correct template, minor grammar checks
Required Years of Experience: 1-2 years
Required Licensure / Education: High School Graduate/ GED
Will require 1 additional monitor in addition to laptop, keyboard, mouse and headset.