Administrative Operations Manager Jobs in Madison, WI

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

We are seeking a highly experienced and strategic Vice President, Manager - Executive Assistant to support senior executives within Global Markets while overseeing the New York Trade Floor CIB Executive Assistant population. This role calls for a dynamic professional with 15+ years of progressive administrative and managerial experience, exceptional organizational and communication skills, and the discretion to operate in a high-pressure, fast-paced environment. Beyond delivering seamless executive support, the successful candidate will serve as a trusted advisor to Global Markets Management, driving consistency, efficiency, and best practices across the EA team, and taking ownership of administrative operations, workflow coordination, and organizational effectiveness.

Key Responsibilities

• Oversee daily administrative operations for Global Markets within CIB, ensuring efficiency, professionalism, and compliance with firmwide policies.
• Develop, implement, and optimize administrative processes, office workflows, and team support and training models to increase productivity.
• Manage office facilities, supplies, budget, and vendor relationships, partnering with internal general services stakeholders to ensure seamless operations.
• Lead, coach, and develop the Executive Assistant population across Global Markets, ensuring consistent standards of excellence.
• Establish performance expectations, conduct evaluations, and deliver training to elevate EA capabilities.
• Manage workload distribution, succession planning, and professional development across the EA community.
• Serve as the escalation point for conflict resolution, performance challenges, and development needs.
• Drive engagement, collaboration, and retention by fostering a culture of recognition, accountability, and professional growth.
• Partner with Strategy & Business Development leadership on strategic priorities, operational initiatives, and cross-departmental projects.
• Lead initiatives to improve communication, knowledge sharing, and alignment across teams.
• Champion organizational culture by promoting collaboration, professional excellence, and a client-first mindset.
• Provide high-level support to Managing Directors, Executive Directors, and senior leadership, including complex calendar management, travel coordination, expense reporting, correspondence, and meeting preparation.
• Support franchise events and leadership offsites, including agenda development and end-to-end logistical oversight.
• Travel lightly (4-8 days per year) to CIB regional offices or to support CIB-sponsored marketing events.

What You Bring

• Bachelor's degree or equivalent work experience.
• 15+ years of administrative experience supporting senior executives, preferably within Investment Banking, Financial Services, or Professional Services.
• Demonstrated leadership managing and developing a large Executive Assistant population, ideally across multiple business lines or locations.
• Proven ability to establish and monitor KPIs, implement performance management processes, and drive measurable improvements in team effectiveness.
• Exceptional communication, interpersonal, and relationship management skills.
• Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under pressure.
• Strong business judgment, discretion, and confidentiality in handling sensitive information.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SAP Concur.

Other

• This role is on-site

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.