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Account Resolution Supervisor Jobs (NOW HIRING)

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Supervisory/Management Responsibility * This is a non-management job that will report to a ...

SoFi

New Account Specialist

Sacramento, CA · On-site

$15.50 - $21.25/hr

The New Account Specialist is responsible for enhancing the customer experience through highly ... Refers the customer to a supervisor or appropriate department. Operations: * Accepts and processes ...

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All JobsAccount Resolution Supervisor Jobs

Account Resolution Supervisor information

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$29.5K

$65.8K

$106K

How much do account resolution supervisor jobs pay per year?

As of Jul 22, 2026, the average yearly pay for account resolution supervisor in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Resolution Supervisor, and why are they important?

To thrive as an Account Resolution Supervisor, you need expertise in collections, dispute resolution, and a solid understanding of billing processes, often supported by a bachelor's degree in finance or business. Familiarity with account management software, CRM systems, and compliance regulations like FDCPA is typically required. Exceptional leadership, problem-solving, and communication skills help foster team performance and effective customer interactions. These skills ensure efficient account recovery, regulatory compliance, and a productive work environment.

What does an Account Resolution Supervisor do?

An Account Resolution Supervisor oversees a team responsible for resolving outstanding account issues, such as delinquent payments or billing disputes. They ensure that team members follow company policies and compliance regulations while handling customer accounts. Their duties typically include monitoring workflow, training staff, implementing process improvements, and communicating with both customers and internal departments to resolve escalated issues efficiently. The goal is to maximize account recovery and maintain positive customer relationships.

What are some common challenges faced by an Account Resolution Supervisor, and how can they be addressed?

Account Resolution Supervisors often encounter challenges such as managing high workloads, resolving complex account discrepancies, and ensuring timely follow-up on outstanding balances. Successfully addressing these challenges requires strong organizational skills, effective delegation within the team, and continuous training on updated regulations and procedures. Additionally, fostering open communication with both team members and other departments helps resolve issues more efficiently and maintain a collaborative work environment.

What is the difference between Account Resolution Supervisor vs Credit Analyst?

AspectAccount Resolution SupervisorCredit Analyst
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreeUsually requires a bachelor's degree in finance, economics, or related field
Work EnvironmentOffice setting, managing teams, resolving account issuesOffice setting, analyzing credit data, assessing risk
Employer & Industry UsageFinancial institutions, debt collection agencies, credit companiesBanks, lending institutions, credit bureaus
Common Search & ComparisonAccount Resolution Supervisor vs Credit Analyst

The Account Resolution Supervisor focuses on managing teams to resolve customer account issues, often requiring leadership skills and experience in collections or customer service. In contrast, a Credit Analyst primarily assesses creditworthiness and financial data to support lending decisions. While both roles operate within the financial industry and may require similar credentials, their core responsibilities differ significantly, with the supervisor overseeing resolution processes and the analyst focusing on credit risk evaluation.

More about Account Resolution Supervisor jobs
What job categories do people searching Account Resolution Supervisor jobs look for? The top searched job categories for Account Resolution Supervisor jobs are:
Account Resolution Supervisor jobs near you
Infographic showing various Account Resolution Supervisor job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Specialist F/T Day

Account Specialist F/T Day

Prisma Health

Greenville, SC • On-site

$13.75 - $18.75/hr

Full-time

Posted 21 days ago

Job description

Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for processing insurance claims. Coordinates collections and delinquent unpaid accounts. Oversees claim processing. Investigates billing problems and assists with error resolution.
Essential Functions
  • All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
  • Assists in the processing of insurance claims including Medicaid/Medicare claims.
  • Collects and enters patient's insurance information into database.
  • Assists patients in completing all necessary forms. Answers patient questions and concerns.
  • Reviews and verifies insurance claims. Requests refunds when appropriate.
  • Processes Medicare correspondence, signature, and insurance forms.
  • Follows-up with insurance companies and ensures claims are paid within timeframes as outlined in MA policies and procedures.
  • Resubmits insurance claims that have received no response.
  • Answers telephone, screens call, takes messages, and provides information.
  • Maintains files with referral slips, Medicare authorizations, and insurance slips.
  • Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimbursors.
  • Reviews each account, credit reports and other information sources such as credit bureaus via computer.
  • Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursors.
  • Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
  • Reviews accounts for possible assignment makes recommendation to Credit Manager and prepares information for collection agency.
  • Assigns uncollectible accounts to collection agency or attorney via clinic Credit and Collection policy. Contacts lawyers involved in third-party litigation.
  • Answers inquiries and correspondence from patients and insurance companies. Develops collection letters.
  • Identifies and resolves patient billing complaints. Research credit balances.
  • Oversees claim processing and payments to third party providers. Answers associated correspondence.
  • Monitors charges and verifies correct payment of claims and capitation deductions.
  • Sends denial letters on claims and follow-up on requests for information.
  • Audits and reviews claim payments reports for accuracy and compliance.
  • Research and resolves claim and capitation problems.
  • Maintains timely provider information in physician files.
  • Maintains insurance company manual and distributes information to staff on updates and changes.
  • Maintains required databases and patients accounts, reports and files.
  • Resolves misdirected payments and returns incorrect payments to sender.
  • Answers patients' inquiries regarding account balances.
  • Appeals denied claims adhering to payer policy while communicating with MAMC department for further assistance with claims resolution as appropriate.
  • Works all assigned claims within designated time frame to ensure timely and appropriate payment
  • Research all information needed to complete billing process including getting charge information from physicians.
  • Works with other staff to follow-up on accounts until zero balance or turned over for collection.
  • Assists with coding and error resolution.
  • Maintains required billing records, reports, and files.
  • Investigates billing problems and formulates solutions. Verifies and maintains adjustment records.
  • Maintains and enhances current knowledge of assigned payers with regard to guidelines for billing
  • Provides training to front office staff when hired and retraining as needed or requested with regard to a specific payer rules and guidelines for physician billing.
  • Recommends changes to departmental processes as necessary to maximize operational effectiveness of the revenue cycle.
  • Maintains strictest confidentiality.
  • Participates in educational activities.
  • As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual.
  • Performs other duties as assigned.

Supervisory/Management Responsibility
  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements
  • Education - High School diploma or equivalent OR post-high school diploma / highest degree earned. Associate degree in a technical specialty program of 18 months minimum in length preferred
  • Experience - Two (2) years in billing, bookkeeping, collections or customer service.

In Lieu Of
  • NA

Required Certifications, Registrations, Licenses
  • NA

Knowledge, Skills and Abilities
  • Electronic Claims Billing experience
  • Multi-specialty group practice setting experience preferred
  • Intermediate ICD-9 and CPT coding abilities preferred

Work Shift
Day (United States of America)
Location
Greenville Memorial Hospital
Facility
2107 Cardiothoracic Surgery
Department
21071000 Cardiothoracic Surgery-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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