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Account Resolution Supervisor Jobs (NOW HIRING)

United Westlabs

Account Analyst Supervisor

Santa Ana, CA · On-site

$65K - $80K/yr

... The Account Analyst Supervisor oversees a team of Account Analysts responsible for denial ... Ensure timely resolution of claim issues and payer disputes. * Identify opportunities to maximize ...

Currance

Coding Denial Resolution Specialist

$21 - $24/hr

The Coding Denial Resolution Specialist I plays a vital role in Operations, working remotely and ... Escalate problematic accounts, recurring issues, or trends to Supervisor and recommend education or ...

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Account Resolution Supervisor information

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$29.5K

$65.8K

$106K

How much do account resolution supervisor jobs pay per year?

As of Jun 30, 2026, the average yearly pay for account resolution supervisor in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Resolution Supervisor, and why are they important?

To thrive as an Account Resolution Supervisor, you need expertise in collections, dispute resolution, and a solid understanding of billing processes, often supported by a bachelor's degree in finance or business. Familiarity with account management software, CRM systems, and compliance regulations like FDCPA is typically required. Exceptional leadership, problem-solving, and communication skills help foster team performance and effective customer interactions. These skills ensure efficient account recovery, regulatory compliance, and a productive work environment.

What does an Account Resolution Supervisor do?

An Account Resolution Supervisor oversees a team responsible for resolving outstanding account issues, such as delinquent payments or billing disputes. They ensure that team members follow company policies and compliance regulations while handling customer accounts. Their duties typically include monitoring workflow, training staff, implementing process improvements, and communicating with both customers and internal departments to resolve escalated issues efficiently. The goal is to maximize account recovery and maintain positive customer relationships.

What are some common challenges faced by an Account Resolution Supervisor, and how can they be addressed?

Account Resolution Supervisors often encounter challenges such as managing high workloads, resolving complex account discrepancies, and ensuring timely follow-up on outstanding balances. Successfully addressing these challenges requires strong organizational skills, effective delegation within the team, and continuous training on updated regulations and procedures. Additionally, fostering open communication with both team members and other departments helps resolve issues more efficiently and maintain a collaborative work environment.

What is the difference between Account Resolution Supervisor vs Credit Analyst?

AspectAccount Resolution SupervisorCredit Analyst
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreeUsually requires a bachelor's degree in finance, economics, or related field
Work EnvironmentOffice setting, managing teams, resolving account issuesOffice setting, analyzing credit data, assessing risk
Employer & Industry UsageFinancial institutions, debt collection agencies, credit companiesBanks, lending institutions, credit bureaus
Common Search & ComparisonAccount Resolution Supervisor vs Credit Analyst

The Account Resolution Supervisor focuses on managing teams to resolve customer account issues, often requiring leadership skills and experience in collections or customer service. In contrast, a Credit Analyst primarily assesses creditworthiness and financial data to support lending decisions. While both roles operate within the financial industry and may require similar credentials, their core responsibilities differ significantly, with the supervisor overseeing resolution processes and the analyst focusing on credit risk evaluation.

More about Account Resolution Supervisor jobs
What job categories do people searching Account Resolution Supervisor jobs look for? The top searched job categories for Account Resolution Supervisor jobs are:
Account Resolution Supervisor jobs near you
Infographic showing various Account Resolution Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 84% Full Time, 10% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
ACCOUNTS RESOLUTION SPECIALIST

ACCOUNTS RESOLUTION SPECIALIST

Carolinas Telco Federal Credit Union

Charlotte, NC • On-site

$13.75 - $18.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Monitor and manage delinquent accounts, including personal loans, auto loans, and credit cards, to ensure timely payments.

  • Contact members via phone, email, text, and mail to discuss overdue payments and negotiate repayment plans.

  • Maintain accurate records of all collection activities and member interactions, including skip tracing.

Job description


POSITION DESCRIPTION:

ACCOUNTS RESOLUTION SPECIALIST

Department: Account Resolution Department

Classification: Non-Exempt

Reports to: Account Resolution Manager

About Us! Carolinas Telco Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and financial solutions to our community. At the core of our mission lies a steadfast commitment to providing personalized service and a comprehensive suite of financial products. This includes a variety of solutions for individuals and businesses, backed by an innovative online banking platform, ensuring members have the tools they need for financial success.

Job Summary: The Resolution Specialist is responsible for managing delinquent accounts to minimize financial losses and support members in resolving their financial challenges. This role involves analyzing account activity, identifying potential default situations, fraudulent activity, creating repayment plans for past due loans and workouts, and ensuring compliance with credit union policies and regulations.

Key Responsibilities:

  • Monitor and manage delinquent accounts, including personal loans, auto loans and credit cards, to ensure timely payments.
  • Contact members via phone, email, text and mail to discuss overdue payments and negotiate repayment plans.
  • Maintain accurate records of all collection activities and member interactions/conversations, including skip tracing.
  • Develop recovery strategies to minimize loss and maximize recoveries
  • Communicate with other departments within the credit union to resolve member issues and provide exceptional service.
  • Collaborate with manager of account statuses and collection activities.
  • Recommend accounts for charge off, repossession or other legal action and prepare files accordingly.
  • Assist in the development and implementation of strategies to reduce delinquency and loss.
  • Assist in projects as needed.
  • Additional duties assigned
  • Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Qualifications:

  • Associate or bachelor’s degree in banking/finance a plus or minimum of 2 years equivalent banking experience in lieu of degree
  • Proven experience in secured / unsecured loan collections and recovery in banking or credit union.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and attention to detail.
  • Ability to analyze data and make informed decisions.
  • Proficiency in using financial software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment both independently and as part of a team.
  • Impact and results driven.

Performance Metrics:

  • Collection Overdraft Resolution/Recovery: Maintain a resolution rate in alignment with CTFCU established targets.
  • Charge Off Ratio: Maintain a charge off ratio goal as deemed by CTFCU
  • Member Satisfaction: Maintain a member satisfaction score of 90% within credit union interactions.
  • Compliance Adherence: Achieve successful compliance rate with all relevant regulations and internal policies.
  • Core Values: Exhibits ongoing commitment and display of CTFCU core values.




DISCLAIMER AND ACKNOWLEDGEMENT

Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

I have received a copy of the above position description and understand the role’s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor. Equal Opportunity Employer: M/F/Disability/Veteran