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Account Manager Jobs in Springfield, IL (NOW HIRING)

Kong

Commercial Account Executive

Springfield, IL · Remote

$180K - $240K/yr

We are seeking a committed Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this ...

LRS

Account Executive

Springfield, IL

Our Enterprise Output Management division is looking to add an Account Executive to the team. Our EOM solutions streamline the distribution of output across applications, desktops, and mobile devices ...

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Account Manager information

See Springfield, IL salary details

$29.2K

$65.2K

$105.1K

How much do account manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for account manager in Springfield, IL is $65,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and providing ongoing support. They often coordinate with sales, marketing, and customer service teams, and may use CRM tools to track account activity and performance.

What does an Account Manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often essential for higher earning potential.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

Do account managers earn a lot?

Account managers' salaries vary based on experience, industry, and location, but they generally earn competitive wages. In many cases, they receive bonuses or commissions tied to client retention and sales performance, which can increase total compensation. Entry-level positions typically start lower, while experienced account managers with strong skills can earn higher salaries.

Is an account manager a hard job?

An account manager role involves managing client relationships, meeting sales targets, and coordinating with internal teams, which can be demanding and require strong communication and organizational skills. The job's difficulty depends on factors such as workload, client expectations, and industry, but it often involves multitasking and problem-solving under pressure.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

Can account managers make a lot of money?

Account managers can earn a substantial income, especially with experience, strong client relationships, and performance-based bonuses. Salaries vary by industry, location, and company size, with some earning six-figure incomes through commissions and incentives.

What qualifications do I need for account management?

Account managers typically need a bachelor's degree in business, marketing, or a related field. Strong communication, interpersonal, and organizational skills are essential, along with experience in sales or customer service. Familiarity with customer relationship management (CRM) software is also beneficial.
More about Account Manager jobs
What are the most commonly searched types of Account jobs in Springfield, IL? The most popular types of Account jobs in Springfield, IL are:
What are popular job titles related to Account Manager jobs in Springfield, IL? For Account Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Account Manager jobs in Springfield, IL look for? The top searched job categories for Account Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Account Manager jobs? Cities near Springfield, IL with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,231 per year, or $31.4 per hour.
Account & Relationship Manager

Account & Relationship Manager

Wolters Kluwer

Springfield, IL • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

28th of 217 rated software companies

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer

What We Offer:

The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits.

Office Locations: Contact Wolters Kluwer | Wolters Kluwer

What You'll be Doing:

The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend.

Key Tasks:

  • Researches and gathers information on current customers and their needs.

  • Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell.

  • Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines.

  • Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings.

  • Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities.

  • Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue.

  • Directly sells products within the existing customer base.

  • Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention.

  • Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist.

  • For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts.

  • Maintains a clean and accurate pipeline in CRM.

Performance Metrics:

  • Individual quota attainment; achievement of renewal target and up-sell targets

  • Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)

  • Number of leads identified and communicated to Account Executive

  • Customer satisfaction scores and retention rates

  • Completion of assigned product trainings and other required learnings for professional development

You're a Great Fit if You Meet These Requirements:

  • Bachelor's Degree

  • The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred

  • 8 years of B2B commissioned sales or equivalent.

  • Experience in Account Management, Sales, Technology Training, or renewal sales.

  • Experience in the financial services, or lending compliance industries.

  • Data analysis skills and ability to derive insights that drive next steps or actions required.

  • Account Management (general knowledge of customer's business, stakeholders, product portfolio).

  • Communicate effectively in both face-to-face and virtual selling environments.

  • Interpersonal skills, ability to build stakeholder relationships.

  • Team effectively with other internal teams including Sales, Sales Support stakeholders.

  • Stay organized and manage multiple priorities at once across multiple customer accounts.

  • Cross-sell, up-sell, or pursue renewal transactions with customers.

  • Professional demeanor in oral and written communications

  • Passion and ability to learn new CS offerings quickly.

  • Self-motivated; proactive and perseverant mindset.

  • General product and application knowledge.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, includingMedical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$51,100.00 - $87,250.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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