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Account Manager Jobs in Springfield, IL (NOW HIRING)

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Account Manager information

See Springfield, IL salary details

$29.2K

$65.2K

$105.1K

How much do account manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for account manager in Springfield, IL is $65,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and providing ongoing support. They often coordinate with sales, marketing, and customer service teams, and may use CRM tools to track account activity and performance.

What does an Account Manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often essential for higher earning potential.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

Do account managers earn a lot?

Account managers' salaries vary based on experience, industry, and location, but they generally earn competitive wages. In many cases, they receive bonuses or commissions tied to client retention and sales performance, which can increase total compensation. Entry-level positions typically start lower, while experienced account managers with strong skills can earn higher salaries.

Is an account manager a hard job?

An account manager role involves managing client relationships, meeting sales targets, and coordinating with internal teams, which can be demanding and require strong communication and organizational skills. The job's difficulty depends on factors such as workload, client expectations, and industry, but it often involves multitasking and problem-solving under pressure.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

Can account managers make a lot of money?

Account managers can earn a substantial income, especially with experience, strong client relationships, and performance-based bonuses. Salaries vary by industry, location, and company size, with some earning six-figure incomes through commissions and incentives.

What qualifications do I need for account management?

Account managers typically need a bachelor's degree in business, marketing, or a related field. Strong communication, interpersonal, and organizational skills are essential, along with experience in sales or customer service. Familiarity with customer relationship management (CRM) software is also beneficial.
More about Account Manager jobs
What are the most commonly searched types of Account jobs in Springfield, IL? The most popular types of Account jobs in Springfield, IL are:
What are popular job titles related to Account Manager jobs in Springfield, IL? For Account Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Account Manager jobs in Springfield, IL look for? The top searched job categories for Account Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Account Manager jobs? Cities near Springfield, IL with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,231 per year, or $31.4 per hour.
Personal Lines Account Manager

Personal Lines Account Manager

Insurance Office of America

Springfield, IL

$45K - $55K/yr

Full-time

Medical, Retirement

Posted 27 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

48th of 281 rated insurance

Job description

Description

Job Description:

Title: Personal Lines Account Manager 

Fully remote for candidates based in CST/EST time zone. | Experience: Florida personal lines experience.

 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations 
About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. 
Key Responsibilities: 

  • Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. 

  • Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. 

  • Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. 

  • Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. 

  • Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. 

  • Claims Assistance: Facilitate client claims processes as needed. 

  • Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. 

  • Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. 

  • Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience 

  • State required active licensing 

  • Exceptional customer service and communication skills 

  • Strong multi-tasking, organizational, delegation, and decision-making skills 

  • High accuracy in handling large work volumes 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Employee stock plan participation 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $45,000 to $55,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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