911 Operator Jobs in Alberta (NOW HIRING)

Position Type:Permanent * Closing date: 2026-08-16 * Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EMS Services in Northeast Alberta, an integrated, pre-hospital care organization. People are the biggest drivers of our success, and we are excited to continue to build a healthier community together. Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges. As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace. The ACP provides immediate treatment and transportation of sick and injured individuals to appropriate medical facilities. ACPs operate within the knowledge and scope of the Advanced Care practice, as well as provide leadership throughout each shift using specified educational training. The ACP is responsible for decision-making, leadership, and safety of the ambulance throughout each shift. ACPs work alongside PCPs and EMRs daily and provide a reliable and dependable insight throughout emergency medical situations. Due to the nature of operating in the public eye, a high level of professionalism, communication, and knowledge is always expected. The ACP is required to conduct themselves in a safe and discreet manner, with the responsibility of conduct justification to patients, family members, hospitals staff, management, public agencies, legal court, and more. As an employee of MHS, you are accountable to our patients, coworkers, and management by supporting all safety-related initiatives, as well as fostering a culture that focuses on patient safety and a safe workplace. DUTIES AND TASKS Emergency and Response Maintain personal knowledge and skills, in accordance with the Alberta Occupational Competency Profile (AOCP), to deliver optimum patient care. Safely operate MHS - West vehicles in accordance with MHS - West Health and Safety Manual, Operational Guidelines, and all provincial and federal regulations. Stocks and maintains vehicles in a state of readiness at all times. Work in hazardous environments to ensure the safety and stabilization of the patient. Work with outside agencies as a team in a coordinated effort on behalf of the patient. Document all patient care, assessments, and skills, within the patient care report in a timely and legible fashion. Punctual and ready to respond at the start of their shift. Act in a professional manner and handle conflict situations with good judgment. Follow the MHS - West chain of command. Communication Create and maintain fully completed patient care reports. (ePCRs). Maintain patient confidentiality in accordance with all provincial and federal regulations. Refer all media requests to the General Manager of MHS - West. Report all incidents and complete written incident report forms to Director of MHS - West or designate. Education Develop and provide continuing educational requirements as required by the Alberta College of Paramedics Maintains functional awareness of MHS - West Operational Guidelines, and AHS medical control guidelines. Participates actively in MHS - West Quality Assurance Program. Develop a plan for maintaining and improving self-directed professional growth. Physical Ability Must be in good physical health with no disabilities that will impair duties as a Paramedic. Considerable lifting and movement of heavy patients. Will need to extricate patients from hazardous environments. Will advise director, and/or team leader, of injuries that will impair duties. Public Relations Actively participates in public awareness and community education programs approved by MHS - West. Maintains professional appearance of the approved uniform, and maintains hygienic and grooming standards. Safety Hazards Exposure to Violent Behaviour Traffic Hazards Communicable Diseases Invasive medical devices. (i.e. IV needles) Extreme Weather Conditions Work with present considerable hazards QUALIFICATIONS: High School Diploma or G.E.D. Alberta Operators License class 1, 2 or 4. Current registration with the Alberta College of Paramedics Current registration with the Saskatchewan College of Paramedics, if applying to Lloydminster Positions Completion of Alberta Health Services MCP's LICENSE/CERTIFICATION: Certified in and maintains CPR certification Current registration with the Alberta College of Paramedics Current registration with the Saskatchewan College of Paramedics (Lloydminster only) FARE Certificate Required While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process. MHS West strives to be a leader in the Paramedic profession. Through high standards of knowledge and skill, and along with compassion and professionalism, MHS West positively impacts the health and wellbeing of the people we serve. MHS West is committed to employing highly professional, well-educated EMRs, PCPs and ACPs.