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911 Operator Jobs in Alberta (NOW HIRING)

SmartStop Self Storage

About SmartStop Self Storage SmartStop ® Self Storage is a diversified real estate company in the self-storage industry, operating in the U.S. and three provinces in Canada. In addition, SmartStop ...

SmartStop Self Storage

About SmartStop Self Storage SmartStop ® Self Storage is a diversified real estate company in the self-storage industry, operating in the U.S. and three provinces in Canada. In addition, SmartStop ...

SmartStop Self Storage

About SmartStop Self Storage SmartStop ® Self Storage is a diversified real estate company in the self-storage industry, operating in the U.S. and three provinces in Canada. In addition, SmartStop ...

Foot Locker

Assistant Manager

Edmonton, AB · On-site

CA$20.50/hr

Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution. * Leverage retail technology and digital tools to enhance the customer experience ...

Foot Locker

Assistant Manager

Calgary, AB · On-site

CA$21.05/hr

Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution. * Leverage retail technology and digital tools to enhance the customer experience ...

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911 Operator information

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Alberta as of August 2026, with employment types broken down into 44% Full Time, 54% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Assistant Store Manager - New Store Opening!

SmartStop Self Storage

Calgary, AB

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, and Reputation’s 800 Award in 2023. Come join a winning team!

Assistant Store Manager
Store #1518 · 96 Avenue Southeast, Calgary, AB

Job Summary

The right candidate pays attention to details, stays organized, and takes delight in finding great solutions for problems. This position is involved in all phases of the operation, including: leasing storage & parking, managing a team, assisting with maintenance, supervising onsite projects, and maintaining good relationships with tenants.

Starting at $21.00/hour + Bonus

Assistant Store Manager Essential Job Functions and Responsibilities

  • Rental of storage units
  • Preparing rental agreements
  • Handling financial transactions and banking activities
  • Maintaining a working knowledge of all product and services
  • Maintaining general curb appeal
  • Must have reliable transportation, a valid Driver’s License and current auto insurance
  • A background check is required
  • Other duties as assigned by the Company

Benefits

  • Monthly Bonus Incentive Plan
  • Health insurance including medical, dental and vision
  • No Evenings
  • Paid Time Off
  • Life Insurance | Disability Insurance

About SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!