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911 Operator Jobs in Alberta (NOW HIRING)

Mattr

Production Operator

Calgary, AB

CA$24.24/hr

Summary As a Production Operator at Flexpipe (Mattr's Composite Technologies division), you play a critical role in safely operating manufacturing equipment to ensure highquality production output.

IKO Industries, Inc

Production Operator

Calgary, AB · On-site

CA$29.53 - CA$31.88/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

IKO Industries, Inc

Machine Operator

High River, AB · On-site

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

IKO Industries, Inc

Production Operator

Calgary, AB · On-site

CA$28.95/hr

IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and ...

Aerotek

Machine Operator

Calgary, AB

CA$24 - CA$26/hr

Machine Operator This role focuses on operating woodworking and production machinery to manufacture high-quality components. You will read and interpret shop drawings and job instructions, measure ...

CRH

Machine Operator

Rocky View County, AB · On-site

CA$24.47/hr

Perform additional duties as assigned by the Supervisor, Lead Operators, or others in a responsible position * Other duties may be assigned as needed Job Requirements * At least 2 years of ...

Forum Canada, ULC

Machine Operator

Calgary, AB · On-site

The Machine Operator operates semi-automatic and CNC machinery to fabricate wire wrapped screens and related components. They follow manufacturing drawings, procedures and order forms to complete ...

USG Corporation

CA$33.50/hr

CGC Inc. is currently recruiting Production Operators for our Wheatland plant. Role & Responsibilities: · Responsible for operating production equipment, including troubleshooting and making the ...

Career Search

Machine Operator- ChamClad

Edmonton, AB · On-site

ChamClad- Machine Operator: Job Summary We are seeking a skilled and dedicated Machine Operator to join our team. The ideal candidate will be responsible for ensuring the efficient operation of ...

Career Search

Machine Operator- ChamClad

Edmonton, AB · On-site

ChamClad- Machine Operator: Job Summary We are seeking a skilled and dedicated Machine Operator to join our team. The ideal candidate will be responsible for ensuring the efficient operation of ...

CARLISLE COMPANIES

Machine Operator

Crossfield, AB

CA$18/hr

Assists Operators II & III on packaging and end-of-line work, and as needed. * Other duties as assigned RequiredKnowledge/Skills/Abilities: * Highly motivated with a good, sound work ethic. * Must ...

CARLISLE COMPANIES

Machine Operator

Crossfield, AB · On-site

CA$18/hr

Assists Operators II & III on packaging and end-of-line work, and as needed. * Other duties as assigned RequiredKnowledge/Skills/Abilities: * Highly motivated with a good, sound work ethic. * Must ...

PERMA PIPE INC

Foam Operator

Camrose, AB

Perma-Pipe in Camrose, Alberta is hiring Foam Operators to join our Production team! We are looking for a mechanically inclined, safety-focused professional with strong troubleshooting skills to ...

Johnson Controls

Machine Operator I

Nisku, AB · On-site

Title: Metal Working Machine Operator Department: Fabrication Reports To: Fabrication Team Lead Overview The primary role of the Metal Working Machine Operator is to facilitate the assembly and ...

Johnson Controls

Machine Operator I

Edmonton, AB · On-site

Title: Metal Working Machine Operator Department: Fabrication Reports To: Fabrication Team Lead Overview The primary role of the Metal Working Machine Operator is to facilitate the assembly and ...

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All Jobs911 Operator Jobs911 Operator Jobs in Alberta

911 Operator information

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

More about 911 Operator jobs
What are popular job titles related to 911 Operator jobs in Alberta? For 911 Operator jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching 911 Operator jobs in Alberta look for? The top searched job categories for 911 Operator jobs in Alberta are:
What are popular job titles related to 911 Operator jobs in AB? For 911 Operator jobs in AB, the most frequently searched job titles are:
911 Operator jobs near you
Infographic showing various 911 Operator job openings in Alberta as of August 2026, with employment types broken down into 49% Full Time, 49% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Emergency Communications Officer

Alberta Health Services

Edmonton, AB • On-site

CA$33.07 - CA$41.01/hr

Other

Posted 10 days ago

Job description

Your Opportunity:

Emergency Health Services - Alberta (EHS-AB) is one of Canada's largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. EHS is currently recruiting casual Emergency Communications Officers (ECO) in Edmonton. We are looking for people who are great communicators, with strong language and listening skills, and who can remain composed under pressure. You are the calm, confident voice on the phone with 911 callers, collecting the necessary information to dispatch emergency crews. You will learn to quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Discover a supportive employer, a career that fits your lifestyle, and opportunities for professional development. Candidates undergo a multi-step screening process. Step one is an online assessment that evaluates job-specific behaviours, competencies, knowledge, and fit. Step two assesses your multitasking, decision making, typing, recall, and listening skills, as well as language comprehension. Step three is a formal interview. Successful candidates will receive paid on-the-job training, followed by a paid preceptorship with an experienced ECO before working independently. Candidates must be able to commit to a 20-week, full-time training schedule that requires 6-8 weeks of on-site classroom training in Edmonton, as well as an on-site practicum for a minimum of 10-12 weeks. Shifts consist of 12-hour days and 12-hour nights. Mandatory sit-in shifts with an ECO will be required prior to hire.

Description:

As an Emergency Communications Officer (ECO), you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Using established protocols and guidelines, you will evaluate and process both emergency and non-emergency calls, make key decisions and contribute to the coordination of dispatch operations and response strategies.

  • Transition Company: Emergency Health Services
  • Classification: Emergency Comm Officer (2190)
  • Union: HSAA Facility PROF/TECH
  • Unit and Program: Emergency Medical Services Dispatch
  • Primary Location: Central Communications Centre
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 06-AUG-2026
  • Employee Class: Casual/Relief
  • Date Available: 05-OCT-2026
  • Hours per Shift: 12
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days, Evenings, Nights, Weekends
  • Days Off: Other
  • Minimum Salary: $33.07
  • Maximum Salary: $41.01
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of Grade 12 or equivalent. Current Basic Cardiac Life Support (BCLS) CPR certification.

Additional Required Qualifications:

To be successful in this role, candidates must have Emergency Medical Dispatch (EMD) certification. Where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.

Preferred Qualifications:

Current Emergency Medical Dispatch (EMD) certification, previous 911-dispatch, or Public Safety experience. To ensure your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials. Post-secondary education or training will only be considered when accompanied by proof of program completion (e.g. degree, diploma, or certificate).

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