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Fire Dispatcher Jobs in Alberta (NOW HIRING)

Classet

Experienced High-Rise Security Guard

Calgary, AB · On-site

CA$21 - CA$23/hr

Dispatch security personnel and communicate operational directives * Monitor and manage fire alarm and life safety systems * Review CCTV footage and support investigations * Maintain accurate logs ...

Classet

Experienced High-Rise Security Guard

Calgary, AB · On-site

CA$21 - CA$23/hr

Dispatch security personnel and communicate operational directives * Monitor and manage fire alarm and life safety systems * Review CCTV footage and support investigations * Maintain accurate logs ...

Classet

High Profile Retail Security Guard

Calgary, AB · On-site

CA$21 - CA$23/hr

Dispatch security personnel during incidents * Maintain accurate activity logs and records * Review ... Monitor and manage fire alarm and sprinkler systems as required * Ensure compliance with site ...

Classet

High Profile Retail Security Guard

Calgary, AB · On-site

CA$21 - CA$23/hr

Dispatch security personnel during incidents * Maintain accurate activity logs and records * Review ... Monitor and manage fire alarm and sprinkler systems as required * Ensure compliance with site ...

PRECISION WELL SERVICING

Shop Foreman

Red Deer, AB · On-site

These include Manuals, fire alarms, fire extinguishers, dust / vapor masks, first aid kits ... Dispatching shop staff as well including self to the field for support / service calls and ...

TELUS

Monitoring Specialist I

Calgary, AB · Hybrid

... fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful ...

HAVEN FOR HOPE OF BEXAR COUNTY

$17.50 - $18/hr

Coordinate daily operations with the San Antonio Fire Department (SAFD) Mobile Integrated Health ... Collaborate with Life Safety Dispatch and other internal teams to support coordinated responses to ...

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Fire Dispatcher information

See Alberta salary details

$10

$22

$34

How much do fire dispatcher jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for fire dispatcher in Alberta is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.24 per hour, depending on experience, location, and employer.

What is a fire dispatcher?

Fire dispatchers are emergency service professionals who receive and process calls related to fires, medical emergencies, and other incidents requiring fire department response. They gather critical information from callers, determine the nature and location of the emergency, and dispatch the appropriate fire and emergency personnel to the scene. Fire dispatchers also provide instructions to callers and maintain communication with responding units to ensure a coordinated and efficient response. Their role is essential in ensuring public safety and effective emergency management.

What does a fire dispatcher do?

Fire dispatchers play a critical role in the emergency and non-emergency communications for a given city. Working in a call center, a fire dispatcher will receive calls from individuals, through 911 or a direct phone number. The dispatcher will be responsible for listening to the details and coordinate the appropriate services necessary to help the caller. Along with fire departments, dispatchers may often work with emergency medical services (EMS) and other public safety services. These calls can be for critical and life-threatening situations which will require the fire dispatcher to remain calm and gather the necessary information to get the right help to the right location.

What are the key skills and qualifications needed to thrive as a fire dispatcher?

To excel as a Fire Dispatcher, you need strong decision-making skills, attention to detail, and typically a high school diploma or equivalent, with some roles requiring certification in emergency dispatching. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and emergency protocols is crucial. Excellent communication, composure under pressure, and the ability to multitask help set top performers apart in this role. These competencies ensure rapid, accurate response to emergencies, directly impacting public safety and the effectiveness of fire services.

What are some common challenges faced by fire dispatchers during emergency situations?

Fire Dispatchers often work in high-pressure environments where they must quickly gather accurate information and dispatch the appropriate resources, all while remaining calm and composed. One common challenge is managing multiple emergencies simultaneously, which requires strong multitasking and prioritization skills. Dispatchers also need to communicate clearly with both callers in distress and first responders, ensuring that instructions are understood and followed. Additionally, coping with the emotional impact of distressing calls can be a significant challenge, but most agencies provide support and training to help dispatchers manage stress and maintain their well-being.

What is the difference between Fire Dispatcher vs Emergency Communications Officer?

AspectFire DispatcherEmergency Communications Officer
CertificationsEmergency Medical Dispatch (EMD), CPR, dispatcher certificationsEmergency Medical Dispatch (EMD), CPR, dispatcher certifications
Work EnvironmentDispatch centers, emergency call roomsDispatch centers, emergency call rooms
Industry UsageFire departments, emergency servicesPublic safety agencies, emergency services
Job FocusCoordinate fire response, dispatch fire unitsCoordinate various emergency responses, including fire, medical, and police

Both roles involve emergency call handling and dispatching, often requiring similar certifications. However, Fire Dispatchers primarily focus on fire response coordination, while Emergency Communications Officers handle a broader range of emergencies, including medical and police incidents. The roles are integral to public safety and often overlap in work environment and qualifications.

How much do fire dispatchers make?

Fire dispatchers in New York typically earn an average annual salary of around $45,000 to $60,000, depending on experience, certifications, and the specific municipality. They often work in high-stress environments requiring strong communication skills and knowledge of emergency protocols.

Is being a fire dispatcher hard?

Fire dispatchers coordinate emergency responses by answering calls, providing instructions, and dispatching fire services. The job requires strong communication skills, the ability to handle stressful situations, and often involves shift work, including nights and weekends. It can be demanding due to the high-pressure environment and the need for quick decision-making.
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Fire Dispatcher jobs near you
Infographic showing various Fire Dispatcher job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $47,318 per year, or $22.7 per hour.

Emergency Communication Officer

Bonnyville, AB

Lakeland HR Solutions
See more jobs at Lakeland HR Solutionsexternal

CA$29.27 - CA$38.47/hr

Full-time

Re-posted 21 hours ago

Job description

Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?
Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, permanent, Emergency Communication Officer. BRFA offers a supportive, respectful, and enjoyable workplace that drives personal and professional growth.


Core Duties and Responsibilities:

1. Emergency Call Handling

  • Receive, evaluate, and prioritize emergency and non-emergency calls for service.
  • Obtain critical information from callers to determine the nature, location, and urgency of the incident.
  • Provide pre-arrival instructions as required, including safety advice in line with protocols.

2. Dispatching Emergency Services

  • Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
  • Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
  • Maintain contact with field units to ensure responder safety and support operational effectiveness.

3. Information and Data Management

  • Accurately document all communications and actions taken in the CAD system and associated records.
  • Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
  • Maintain situational awareness across multiple jurisdictions and update incident status as needed.

4. Public Safety Support

  • Liaise with emergency service agencies, utilities, transportation, hospitals, and other stakeholders during incidents.

Core Skills:

  • Clear verbal and professional written communication; ability to actively listen to distressed callers.

  • Critical thinking to assess situations and prioritize urgent resources under evolving conditions.

  • Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.

  • Ability to remain calm, compassionate, and controlled during intense situations.

  • Strong attention to detail while managing simultaneous conversations, data entry, and workflows.

  • Team player who adapts quickly to changing protocols, technology, and operational demands.

  • Ability to follow operational dispatch algorithms and strict privacy regulations.

Requirements:

  • Grade 12 diploma or equivalent.
  • Ability to provide Criminal Record Check.
Hours of Work:
  • 12-hour, day and night shifts

Wages:

  • Range from $29.27 - 38.47.

Interested applicants are invited to submit their résumé and cover letter to: info@brfa.ca. *Please note that only those selected for an interview will be contacted.