1St Call Triage Jobs (NOW HIRING)

Job Summary:

Mobile Response provides immediate support for people who are experiencing a mental health crisis. The goal of services is to provide support and empower people in resolving the immediate crisis in a safe, healthy, and effective manner. The Mobile Response Practitioner is a Behavioral health practitioner with specialized training in crisis response. This individual provides assessment, intervention, and stabilization services to clients in the community who are in crisis. The mobile crisis worker will consult and take direction from the mental health professional and will directly report to the Mobile Response Program Manager

Supervisory Responsibilities:

• No

Duties/Responsibilities:

• Provide mental health crisis assessment and stabilization services in the community based on the crisis assessment and intervention treatment plan. These services include making referrals to other services, providing supportive counseling and skills training, collaborating with other service providers in the community and provide education to member’s family and significant others regarding mental illness and how to support the client.
• Take mental health crisis calls from First Call Triage Center, mental health professionals, hospital emergency rooms, and law enforcement.
• Provide short term, intensive, culturally specific, mental health services to help clients (and family members) to cope with immediate stressors, identify and utilize available resources and strengths, and to assist the individual in crisis in returning to a baseline level of functioning.
• Complete mobile crisis risk assessment which includes gathering information from collateral sources, i.e. First Call, Law Enforcement, and/or other referral entity.
• While providing direct client services (assessment/stabilization) staff provide support and provide support and education on stress reduction and coping skills, use of verbal de-escalation techniques.
• Develop a crisis treatment plan and create goals, objectives, and interventions with the client.
• The crisis worker will utilize the on-call professional for direction and support and follow directions as provided by the professional.
• Other job duties include, gathering data for reporting purposes, attending monthly required meetings, completing required training, and complying with accurate reporting of time and billing submission.
• Provide for one’s own personal growth through professional reading, attendance at workshops, seminars and conferences while maintaining appropriate requirements for one’s specific development

Required Knowledge, Skills, and Abilities:

• Ability to collaborate with community partners and providers and interdisciplinary teams both internally and externally.
• Written and communication skills.
• Interpersonal understanding/empathy and integrity
• Clinical Judgement
• Able to manage confidential information responsibly.
• Ability to make decisions in the context of strategic vision and program requirements.

Education and Experience:

• Meet the requirements of a mental health practitioner:
• Meet at least one of the following criteria:
• An individual is qualified as a mental health practitioner through relevant coursework if the individual completes at least 30 semester hours or 45 quarter hours in behavioral sciences or related fields and:
• Has at least 2,000 hours of experience providing services to individuals with:
• A mental illness or a substance use disorder; or
• A traumatic brain injury or a developmental disability, and completes the additional training described in section 245I.05, subdivision 3, paragraph (c), before providing direct contact services to a client;
• Is fluent in the non-English language of the ethnic group to which at least 50 percent of the individual's clients belong, and completes the additional training described in section 245I.05, subdivision 3, paragraph (c), before providing direct contact services to a client;

OR

An individual is qualified as a mental health practitioner through work experience if the individual:

• Has at least 4,000 hours of experience in the delivery of services to individuals with:
• A mental illness or a substance use disorder; or
• A traumatic brain injury or a developmental disability, and completes the additional training described in section 245I.05, subdivision 3, paragraph (c), before providing direct contact services to clients;

Physical Requirements:

• Hear and speak in order to use telephones and communicate with people inside and outside the office.
• Be able to travel to recipient's location.
• Visual ability to review detailed reports and information, and to use the computer for keyboarding.
• Must be able to manage stairs and ambulate freely in order to access clients in their home if needed.

Mobile Response On-call Pay Rates:
Practitioners:
Hourly On-call:$3.50
Holiday Hourly On-call $5.25
Face to Face: $175
Phone Call: $40
Stabilization: $40

Work Environment:

The employee must be available and ready to respond to crisis situations whenever they are on-call and must have the ability to meet with the client in crisis in their home, office, or community, if safe to do so. Must be able to be comfortable in a variety of settings, being able to manage stressful and highly chaotic situations with a calm demeanor.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice