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1St Call Triage Jobs (NOW HIRING)

Collective/Great States

Director of IT & AI

Fargo, ND · On-site

$110K - $135K/yr

Ensure first-call triage and vendor coordination standards are met for property technology: door access and key FOBs, cameras, intercom/video entry, package systems, smart-building devices, EV ...

Providence

Interventional Cardiologist

Walla Walla, WA · On-site

$15K/yr

Nurse call triage services takes first call * Daily rounding all cardiology inpatients * Experienced is preferred, but new graduates are welcome to apply * Comprehensive health, vision, dental, and ...

CompHealth

OB-GYN Physician

Manchester, CT

$240K - $275K/yr

Hospital-based services include robotic surgery, water births, and low c-section rate * 5 Certified Nurse Midwives share first call for triage and vaginal births Compensation * Annual salary of $240 ...

Medcor Inc

$28/hr

... triage call center! The hours for this position include 8-hour and 10-hour shifts between 3pm and ... These first 6 weeks of training are held Monday through Friday, from 8am-4pm CST. The training ...

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How much do 1st call triage jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

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1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Memory Neurologist - Louisville, KY

Norton Healthcare

Louisville, KY • On-site

$293K - $366K/yr

Full-time

Re-posted 20 days ago

Norton Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description

Responsibilities
NORTON NEUROSCIENCE INSTITUTE is seeking a neurosurgeon with an interest in general neurosurgery for the 2027 calendar year or after. The selected candidates will join a multidisciplinary team of 15 neurosurgery physicians.
A COMPREHENSIVE NEUROSCIENCE TEAM
As a regional leader for neurosurgical care, Norton Neuroscience Institute provides care for more than 100,000 patients each year, including more than 15,000 unique neurosurgical patients at three primary practice locations and an additional eight satellite locations. The candidates will have the opportunity to use advanced technologies such as Medtronic's O-arm O2 imaging system and StealthStation S8 surgical navigation system, Brainlab AG software and devices, Airo Mobile Intraoperative CT scanner and Mazor robotic guidance system. Norton Neuroscience Institute leads a network of stroke care across four Norton Healthcare adult-service hospitals in Louisville. This network includes Norton Brownsboro Hospital,
a DNV-accredited Comprehensive Stroke Center, in addition to two Primary Stroke Centers and an Acute Stroke Ready Hospital. Additionally, Norton Neuroscience Institute is recognized as a comprehensive Level 4 Epilepsy Center by the National Association of Epilepsy Centers.
ABOUT THE POSITION
  • Opportunity to treat varied cases with limited burden of emergency cases and no Level I Trauma call
  • One in 11 days call rotation for Norton Healthcare with first-call triage support from dedicated neurosurgery advanced practice providers
  • Up to $100,000 recruiting incentive for candidates coming out of residency or fellowship
  • Additional bonus available based on productivity

NORTON NEUROSCIENCE INSTITUTE is a collaborative team of more than 130 subspecialized neuroscience providers, including:
  • 15 neurosurgeons
  • 6 neuropsychologists
  • 7 LCSWs
  • More than 55 advanced practice providers
  • 60 neurologists subspecialty-trained in:
    • Memory care
    • Stroke
    • Epilepsy
    • Multiple sclerosis
    • Movement disorders
    • Headache medicine
    • Neuromuscular disorders
    • Sports concussion
    • Neurocritical Care
    • Neuro-oncology
    • Pediatric neurology

PROVIDER DEVELOPMENT OPPORTUNITIES
  • Norton Provider Leadership Academy
  • Leadership councils
  • Clinical research support
  • Chronic disease task forces
  • Operational and electronic health record efficiency improvement
  • Provider well-being program
  • Community education
  • Clinical quality initiatives

WHY NORTON HEALTHCARE FOR YOUR CAREER?
  • Market share leader in the region
  • Strong support network of advanced practice providers, nurse navigators, educators and social workers
  • Continued investment in technology and physical spaces for improved patient care environments
  • Since 2018, five of Louisville hospitals and Norton Cancer Institute designated as LGBTQ+ Healthcare Equality Leaders by the Human Rights Campaign Foundation
  • Named to Forbes' list of America's Best Large Employers for 2025
  • Named to Fortune's 2025 list of America's Most Innovative Companies
  • Named among the nation's top workplaces for disability inclusion in the Disability Equality Index for 2022 through 2024

Job Responsibilities: The physician is responsible for recording a detailed medical history of each patient in the electronic medical record, including, but not limited to, chief complaint, present condition, individual history, and family history. Performing appropriate physical examination of each patient. Analyzing reports and/or findings of tests and personal examinations in order to assess the medical condition of the patient, including diagnosing the patient's injury or illness and formulating a prognosis.
Qualifications
Required:
  • Doctorate Degree
  • One of: DO or MD

What Norton Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Norton Healthcare

Sourced by ZipRecruiter

Norton Healthcare is a not-for-profit hospital and health care system and is Louisville's second largest employer, with more than 18,000 employees, over 1,700 employed medical providers and approximately 2,000 total physicians on its medical staff. The system includes six hospitals (five in Louisville and one in Madison, Indiana) with 1,993 licensed beds, eight outpatient centers, 18 Norton Immediate Care Centers, eight Norton Prompt Care at Walgreens clinics and an expanded telehealth program. It provides care at more than 340 locations throughout Kentucky and Southern Indiana.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1988

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