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1St Call Triage Jobs (NOW HIRING)

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinator is the first point of contact for patients calling with ... Accurately log call details, caller information, and disposition in the EHR/practice management ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... Accurately log call details, caller information, and disposition in the EHR/practice management ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... Accurately log call details, caller information, and disposition in the EHR/practice management ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... Accurately log call details, caller information, and disposition in the EHR/practice management ...

Medcor Inc

$30/hr

... triage call center! The hours for this position include 8-hour or 10-hour shifts between 12:00pm ... These first 6 weeks of training are held Monday through Friday, from 8a-4p CT. The training ...

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How much do 1st call triage jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.
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1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Phone Triage

Axion Spine & Neurosurgery

Alpharetta, GA • On-site

Other

Posted 22 days ago

Job description

Phone Telephone Triage Coordinator

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.

We are looking for a hard-working, personable Phone Telephone Triage Coordinator. The Phone Telephone Triage Coordinator is the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician-approved decision protocols to sort and route calls to the appropriate destination — clinical staff, scheduling, billing, or urgent escalation — ensuring patients reach the right person quickly and nothing falls through the cracks. This is not a clinical assessment role; the coordinator does not diagnose or give medical advice, but follows scripted protocols to flag urgency and route accordingly.

This is a part-time role. The required days and hours are:

Monday 9a-5p

Tuesday 9a - 5p

Friday 8:30a - 4:30p

Key Responsibilities

  • Answer incoming patient calls and use standardized intake scripts/protocols to categorize the nature and urgency of each call
  • Route calls to the correct destination: clinical team (nurse/PA/NP), scheduling, billing, referral coordination, or physician on-call, per protocol
  • Recognize protocol-defined "red flag" keywords or symptoms that require immediate escalation to clinical staff, and escalate without delay
  • Accurately log call details, caller information, and disposition in the EHR/practice management system
  • Coordinate same-day or urgent scheduling requests with front desk and clinical teams across all three locations
  • Relay messages between patients and clinical/administrative staff promptly and accurately
  • Follow up on outstanding callbacks to ensure timely resolution
  • Maintain patient confidentiality and HIPAA compliance on all calls
  • Identify recurring call patterns or bottlenecks and report to office leadership

Qualifications

  • High school diploma or equivalent required; some college or medical office coursework a plus
  • 1–2 years experience in a medical office, call center, or patient-facing administrative role
  • Familiarity with medical terminology preferred (spine/neurosurgery exposure a plus, not required)
  • Experience with EHR/practice management systems
  • Strong communication, organization, and multitasking skills
  • Calm, clear phone presence; comfortable following structured protocols under pressure
  • No clinical license required; this position does not perform clinical triage or give medical advice

Apply