... Triage (PWS 1.16.3.1, 1.16.4.1 ):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call ...
... Triage (PWS 1.16.3.1, 1.16.4.1 ):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call ...
... Triage (PWS 1.16.3.1, 1.16.4.1 ):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call ...
... Triage (PWS 1.16.3.1, 1.16.4.1 ):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call ...
Locum Tenens Pa - General Surgery Job Opportunity In Nc 7pm - 7am 12-hour night shifts Inpatient surgical floor setting First call for ED needs with triage responsibilities Support patients on ...
Locum Tenens Pa - General Surgery Job Opportunity In Nc 7pm - 7am 12-hour night shifts Inpatient surgical floor setting First call for ED needs with triage responsibilities Support patients on ...
$30/hr
... triage call center! The hours for this position include 8-hour or 10-hour shifts between 12:00pm ... These first 6 weeks of training are held Monday through Friday, from 8a-4p CT. The training ...
$30/hr
... triage call center! The hours for this position include 8-hour or 10-hour shifts between 12:00pm ... These first 6 weeks of training are held Monday through Friday, from 8a-4p CT. The training ...
... light call rotation with RN triage • Other Info: - RN triage takes first call - Phone call coverage once every 70 days - Telemedicine coverage for 2-3 hours on weekends once every 3 months ...
... light call rotation with RN triage • Other Info: - RN triage takes first call - Phone call coverage once every 70 days - Telemedicine coverage for 2-3 hours on weekends once every 3 months ...
Triage Nurse takes first call, escalates to MD if needed.): 1:14 days weekday call ; 1:12 weekend call. EPIC EMR. Comprehensive benefits package. Residents welcome to apply.
Triage Nurse takes first call, escalates to MD if needed.): 1:14 days weekday call ; 1:12 weekend call. EPIC EMR. Comprehensive benefits package. Residents welcome to apply.
Triage Nurse takes first call, escalates to MD if needed.): 1:14 days weekday call ; 1:12 weekend call. EPIC EMR. Comprehensive benefits package. Residents welcome to apply.
Triage Nurse takes first call, escalates to MD if needed.): 1:14 days weekday call ; 1:12 weekend call. EPIC EMR. Comprehensive benefits package. Residents welcome to apply.
Client/Member Triage Representative
Gilbert, AZ · On-site
$16 - $21.75/hr
Client/Member Triage Representative Are you passionate about delivering excellent customer service ... exceptional first call resolution service to our agents, and customers from our contact center.
Client/Member Triage Representative
Gilbert, AZ · On-site
$16 - $21.75/hr
Client/Member Triage Representative Are you passionate about delivering excellent customer service ... exceptional first call resolution service to our agents, and customers from our contact center.
Client/Member Triage Representative
Gilbert, AZ · On-site
$16 - $21.75/hr
Client/Member Triage Representative Are you passionate about delivering excellent customer service ... exceptional first call resolution service to our agents, and customers from our contact center.
Client/Member Triage Representative
Gilbert, AZ · On-site
$16 - $21.75/hr
Client/Member Triage Representative Are you passionate about delivering excellent customer service ... exceptional first call resolution service to our agents, and customers from our contact center.
... triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation). • Monitor Service Desk and Network Operations Center Alerting Inboxes real-time ...
... triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation). • Monitor Service Desk and Network Operations Center Alerting Inboxes real-time ...
Operations Engineer I
Atlanta, GA · On-site
$66K - $90K/yr
The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On-Air ...
Operations Engineer I
Atlanta, GA · On-site
$66K - $90K/yr
The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On-Air ...
Must have experience as first assist and working with with 1st call, ER triage calls, communication with nurses on the floor, and lab reviews. Generous compensation and benefits complement a great ...
Must have experience as first assist and working with with 1st call, ER triage calls, communication with nurses on the floor, and lab reviews. Generous compensation and benefits complement a great ...
The RN is responsible for accurately completing physical assessments, sick call triage and signing ... Please note that Veterans' Preference applies only to a Veterans' first promotion after ...
The RN is responsible for accurately completing physical assessments, sick call triage and signing ... Please note that Veterans' Preference applies only to a Veterans' first promotion after ...
The RN is responsible for accurately completing physical assessments, sick call triage and signing ... Please note that Veterans' Preference applies only to a Veterans' first promotion after ...
The RN is responsible for accurately completing physical assessments, sick call triage and signing ... Please note that Veterans' Preference applies only to a Veterans' first promotion after ...
Nurse Triage takes first call.The team structure involves working closely with 1-2 MA/LPNs for day-to-day workflow. There is support from an RN that provides triage support.There is a focus on ...
Nurse Triage takes first call.The team structure involves working closely with 1-2 MA/LPNs for day-to-day workflow. There is support from an RN that provides triage support.There is a focus on ...
Duties include patient rounding, labor management, antepartum triage/treatment, ER consults, and ... First-call responsibility * Rural hospital; admissions vary Credentialing: * Timeline: 60-90 days
Duties include patient rounding, labor management, antepartum triage/treatment, ER consults, and ... First-call responsibility * Rural hospital; admissions vary Credentialing: * Timeline: 60-90 days
Rotating phone call only with nurse triage taking first call. Competitive Salary, Excellent Benefits and Loan Forgiveness available. Voted #1 Place to live in the Country and One of the Nation ...
Rotating phone call only with nurse triage taking first call. Competitive Salary, Excellent Benefits and Loan Forgiveness available. Voted #1 Place to live in the Country and One of the Nation ...
Rotating phone call only with nurse triage taking first call. Competitive Salary, Excellent Benefits and Loan Forgiveness available. Voted #1 Place to live in the Country and One of the Nation ...
Rotating phone call only with nurse triage taking first call. Competitive Salary, Excellent Benefits and Loan Forgiveness available. Voted #1 Place to live in the Country and One of the Nation ...
Act as the first line of call in clinical communications for patients, within guidelines/protocols * Administer injections and medications * Provide direct clinical care as needed for minor check in ...
Act as the first line of call in clinical communications for patients, within guidelines/protocols * Administer injections and medications * Provide direct clinical care as needed for minor check in ...
Triage RN-REMOTE MN, WI and CO
Plymouth, MN · On-site
$40/hr
... to analyze call volume and potential training necessary for site staff to work safely and ... Have a good understanding of pharmacology, basic first aid and Blood Glucose monitoring. * Past ...
Quick apply
Triage RN-REMOTE MN, WI and CO
Plymouth, MN · On-site
$40/hr
... to analyze call volume and potential training necessary for site staff to work safely and ... Have a good understanding of pharmacology, basic first aid and Blood Glucose monitoring. * Past ...
1St Call Triage information
See salary details
$13.94 - $17.42
7% of jobs
$17.42 - $20.89
13% of jobs
$23.64 is the 25th percentile. Wages below this are outliers.
$20.89 - $24.37
6% of jobs
$24.37 - $27.84
3% of jobs
$27.84 - $31.32
5% of jobs
$31.32 - $34.79
2% of jobs
$34.79 - $38.26
4% of jobs
$38.26 - $41.74
1% of jobs
The median wage is $42.64 / hr.
$41.74 - $45.21
31% of jobs
$45.61 is the 75th percentile. Wages above this are outliers.
$45.21 - $48.69
21% of jobs
$48.69 - $52.16
6% of jobs
$13
$38
$52
How much do 1st call triage jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.
What is a 1st call triage?
1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.
What are the key skills and qualifications needed to thrive as a 1st call triage specialist?
To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.
What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?
In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.
What is the difference between 1St Call Triage vs Medical Receptionist?
| Aspect | 1St Call Triage | Medical Receptionist |
|---|---|---|
| Primary Role | Assess patient symptoms over the phone and determine urgency | Manage patient check-in, appointment scheduling, and administrative tasks |
| Required Skills | Medical knowledge, communication, triage protocols | Customer service, scheduling, administrative skills |
| Work Environment | Call centers, healthcare facilities | Front desk of clinics or hospitals |
| Certifications | Often requires medical or nursing certifications | Typically no medical certification required |
While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.
More about 1St Call Triage jobs
What cities are hiring for 1St Call Triage jobs?
Cities with the most 1St Call Triage job openings:
What states have the most 1St Call Triage jobs?
States with the most job openings for 1St Call Triage jobs include:
What job categories do people searching 1St Call Triage jobs look for?
The top searched job categories for 1St Call Triage jobs are:
- Entry Level Medical Insurance Call Center
- Titan Technologies Call Center
- Call Center Back Office
- Full Time Hybrid Call Center
- Volunteer French Speaking Call Center
- Freelance Call Center Spanish
- Flex Time Bilingual Spanish Call Center Customer Service Representative
- Chat Call Center
- Monday Through Friday Online Inbound Call Center
- Amazon Call Center
Intermediate Service Desk Technician - PAE Fires IT support
Huntsville, AL • On-site
Full-time
Re-posted 18 days ago
Job description
Pending Contract Award
Position Responsibility Summary:
- Primary Function - Multi-Tier User Support (PWS 1.16.6.1, 1.16.6.2, 1.16.6.3): Provides prompt user support across all tier levels (with proficiency for Tier 2 and above escalation), expert technical guidance, and comprehensive technical assistance, strictly adhering to SLAs and performance standards across PAE HQ and 3 CPE Offices.
- Cross-Functional Systems & Cyber Triage (PWS 1.16.3.1, 1.16.4.1):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call resolution rates. Cross-trained in basic Cybersecurity awareness for initial triage of suspected security incidents, ensuring potential malware or phishing events are documented with sufficient technical detail for immediate escalation, reducing incident response times.
About Technology, Automation & Management, In
Sourced by ZipRecruiter
Industry
Public administration
Company size
51 - 200 Employees
Headquarters location
Fairfax, VA, US
Year founded
1985