ZipRecruiter

Log In

1

1St Call Triage Jobs (NOW HIRING)

Warner Bros. Discovery

Operations Engineer I

Atlanta, GA · On-site

$66K - $90K/yr

The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On-Air ...

FBL Financial

Client/Member Triage Representative

Gilbert, AZ · On-site

$16 - $21.75/hr

Client/Member Triage Representative Are you passionate about delivering excellent customer service ... exceptional first call resolution service to our agents, and customers from our contact center.

CompHealth

OB-GYN Physician

Manchester, CT · On-site

$240K - $275K/yr

Favorable 1:8 call with laborist covering 7 shifts per month * 5 Certified Nurse Midwives share first call for triage and vaginal births

previous page

Showing results 41-60

All Jobs1St Call Triage Jobs

1St Call Triage information

See salary details

$13

$38

$52

How much do 1st call triage jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.
More about 1St Call Triage jobs
What cities are hiring for 1St Call Triage jobs? Cities with the most 1St Call Triage job openings:
What states have the most 1St Call Triage jobs? States with the most job openings for 1St Call Triage jobs include:
What job categories do people searching 1St Call Triage jobs look for? The top searched job categories for 1St Call Triage jobs are:
1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Intermediate Service Desk Technician - PAE Fires IT support

Technology, Automation, and Management, Inc.

Huntsville, AL

Full-time

Posted 26 days ago

Job description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Multi-Tier User Support (PWS 1.16.6.1, 1.16.6.2, 1.16.6.3): Provides prompt user support across all tier levels (with proficiency for Tier 2 and above escalation), expert technical guidance, and comprehensive technical assistance, strictly adhering to SLAs and performance standards across PAE HQ and 3 CPE Offices.
  • Cross-Functional Systems & Cyber Triage (PWS 1.16.3.1, 1.16.4.1):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call resolution rates. Cross-trained in basic Cybersecurity awareness for initial triage of suspected security incidents, ensuring potential malware or phishing events are documented with sufficient technical detail for immediate escalation, reducing incident response times.

Apply