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1St Call Triage Jobs (NOW HIRING)

Parkview Health

Telehealth Triage Nurse - RN

Fort Wayne, IN · On-site

$17.84 - $26.76/hr

Telehealth triage nursing is based on the six-step nursing process: nursing assessment, diagnosis ... Works for first call resolution of patient's concern or need as appropriate. Completes Transitional ...

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How much do 1st call triage jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

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1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Copy Of Remote Pediatric Phone Triage RN Full-Time

1st Call Triage, LLC

Remote

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

We are seeking a highly skilled Registered Nurse to join our remote telephone triage team. This role requires extensive pediatric experience in a clinical setting, strong assessment skills, and the ability to provide safe, efficient, and compassionate pediatric care over the phone. As part of our triage team, the RN ensures patients receive timely medical guidance while collaborating with providers to deliver the highest standard of care. Minimum Qualifications: Active RN license - compact and Oregon at minimum Minimum 2 years of clinical pediatric experience - hospice and home health do not qualify Proficiency in EMR systems Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Qualifications: Experience in telephone triage or remote patient care Familiarity with Schmitt-Thompson protocols Experience with diverse patient populations across the lifespan Responsibilities: Conduct remote patient assessments and provide triage advice Collaborate with physicians and healthcare professionals Process prescription refills and prior authorizations Document accurately in patient records Provide education and counseling to patients Adhere to clinical guidelines and compliance standards Skills: This role requires excellent clinical judgment, strong problem-solving skills, and empathy in patient interactions with the pediatric population. The ability to provide safe, accurate, and timely telephone triage is essential for ensuring positive pediatric patient outcomes.

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