ZipRecruiter

Log In

1

1St Call Triage Jobs (NOW HIRING)

Parkview Health

Telehealth Triage Nurse - RN

Fort Wayne, IN · On-site

$17.84 - $26.76/hr

Telehealth triage nursing is based on the six-step nursing process: nursing assessment, diagnosis ... Works for first call resolution of patient's concern or need as appropriate. Completes Transitional ...

next page

Showing results 1-20

All Jobs1St Call Triage Jobs

1St Call Triage information

See salary details

$13

$38

$52

How much do 1st call triage jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for 1st call triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st Call Triage specialist, and why are they important?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

Is telephone triage nursing a good career?

Telephone triage nursing is a viable healthcare career that involves assessing patient needs over the phone and providing medical advice or directing patients to appropriate care. It requires strong communication skills, clinical knowledge, and often certification in nursing or related fields. The role offers flexible schedules and the opportunity to work remotely, making it appealing for many healthcare professionals.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

What is the easiest healthcare job that pays well?

A 1st Call Triage role is considered an entry-level healthcare position that typically requires basic medical knowledge and communication skills. It often involves handling patient calls, providing advice, and coordinating care, with some positions offering competitive pay without extensive clinical experience. Certification in medical call handling or triage may improve job prospects and salary potential.

What jobs pay 2000 a day?

In the context of 1st Call Triage, high-paying roles typically involve specialized medical or emergency response skills, such as experienced triage nurses or emergency dispatchers, which can sometimes earn around $2,000 per day with overtime or high-demand shifts. Most jobs paying this rate require advanced certifications, extensive experience, and often work in high-pressure environments. Such compensation is more common in healthcare, emergency services, or consulting roles rather than standard positions.

What are 1st Call Triage roles?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are some common challenges faced in a 1st Call Triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.

How to get a job in triage?

To get a job as a 1st Call Triage specialist, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Relevant experience in healthcare, customer service, or emergency response can be beneficial, and some roles may require certification in CPR or medical terminology. Familiarity with triage protocols and computer systems is often preferred.
More about 1St Call Triage jobs
What cities are hiring for 1St Call Triage jobs? Cities with the most 1St Call Triage job openings:
What states have the most 1St Call Triage jobs? States with the most job openings for 1St Call Triage jobs include:
What job categories do people searching 1St Call Triage jobs look for? The top searched job categories for 1St Call Triage jobs are:
1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 80% Full Time, 12% Part Time, 5% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.
Triage Medical Assistant

Triage Medical Assistant

Associates in Dermatology

Louisville, KY • On-site

$16.25 - $20.75/hr

Full-time

Posted 7 days ago

Job description

Position Summary:

Our Patient Triage Assistant are our front line, interacting with patients and their families daily, and at every stage of the process.  Triage Assistants at Associates in Dermatology also provide real time support to not only our patients, but also to our providers by bridging communication between our providers, patients, labs, referring providers, etc.   While on the phone, Associates in Dermatology Triage Assistants are trusted with the ultimate responsibility- ensuring excellent patient care, the key to our continued success.

Position Requirements:

  1. Support inbound and outbound phone lines for assigned providers.
  2. Answer calls, emails and/or other requests from patients and/or providers while meeting or exceeding service level goals.
  3. Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail.
  4. Accurately and completely capture information and update systems appropriately.
  5. Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution.
  6. Build and maintain trusted relationships with patients by demonstrating proactive communication, delivering timely and accurate services, and showing a strong commitment to patient well-being.
  7. Completes all other assigned tasks to ensure efficient department function and workflow.
  8. Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
  9. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
  10. Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned.
  11. PA task monitoring and processing.
  12. Participate in triage meetings as requested.

Reporting Relationships:

Triage Team Member will report directly to Clinical Manager

Qualifications:

Must possess a high school diploma or GED.

Must be able to work independently and to maintain mental focus for long periods of time.

Skills in data entry and EMR programs.

Advanced telephone, computer and multitasking skills when working with inbound and out bound calls.

Must exhibit, demonstrate, and maintain outstanding customer service skills.

Physical Requirements:

Must possess strong English oral and written communication skills in order to communicate effectively with other medical staff and management.  Eyesight must be sufficient to be able to read medical charts and computer monitors.  Must possess manual dexterity sufficient to utilize reference materials and to manipulate pages in Medical Chart and to type on keyboards.

Environmental Conditions:

Typical conditions of office environment.  During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated. 

Apply