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1St Call Triage Jobs in Delaware (NOW HIRING)

SUN Behavioral Delaware

Intake Coordinator III

Georgetown, DE · On-site

$16.50 - $22.75/hr

... triage to the appropriate community referral based on patient need. Assesses or ensures necessary ... States the procedure for managing a crisis call and identifies when to activate EMS services.

SUN Behavioral Delaware

Intake Coordinator III

Georgetown, DE · On-site

$16.50 - $22.75/hr

... triage to the appropriate community referral based on patient need. Assesses or ensures necessary ... States the procedure for managing a crisis call and identifies when to activate EMS services.

All Jobs1St Call Triage Jobs1St Call Triage Jobs in Delaware

1St Call Triage information

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

What are popular job titles related to 1St Call Triage jobs in Delaware?

For 1St Call Triage jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching 1St Call Triage jobs in Delaware look for?

The top searched job categories for 1St Call Triage jobs in Delaware are:

1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in Delaware as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution.

General Pediatrician - Established PCMH Level 3 Practice (cc)

Pivotal Placement Services, Inc

Milford, DE • On-site

$163K - $212K/yr

Other

Posted 6 days ago

Job description

Position Overview

We are seeking a compassionate and dedicated Pediatrician to join a thriving, established primary care practice in Milford, DE. You will be joining a supportive team consisting of 3 Physicians and 3 Advanced Practice Providers (APPs) dedicated to providing high-quality, comprehensive healthcare for infants, children, and adolescents.

Schedule & Call

  • Clinic Hours:

    • Monday – Thursday: 7:30 AM – 6:30 PM

    • Friday: 7:30 AM – 5:00 PM

  • On-Call: Nurse Triage handles first-line after-hours calls when the clinic is closed, minimizing physician call burden.

Key Responsibilities

  • Provide high-quality primary outpatient care to pediatric patients from infancy through adolescence.

  • Lead a multidisciplinary care team to deliver comprehensive, coordinated medical care.

  • Collaborate effectively with colleagues, specialists, and support staff.

Requirements

  • Education: MD or DO degree from an accredited institution.

  • Board Status: Board Certified or Board Eligible in General Pediatrics.

  • Licensure: Eligible for an active, unrestricted Delaware State Medical License and DEA registration.

Apply