Virtual Work from home - Customer Service - Canada Post team

Are you looking for a career that will allow you to work from home and put forward your customer service skills? Are you known for your friendly personality and your desire to help others? If so, you'll find a golden opportunity among Canada Post team!

A new training class starts every week.

What Nordia offers:

• Hourly wage of $17.70 after training (includes a premium of $2.95 on worked hours);
• Premiums for bilingualism (when applicable) and weekend hours;
• Fully-paid training and coaching program;
• A wide range of social benefits after six months of service.
• Ability to work 35 to 40 hours a week according to the following schedule:
• Monday to Friday 7:00am till 11:00pm EST
• Saturday and Sunday 9:00am till 9:00pm EST
• Ability to work from home (an asset);
  Eligibility Criteria:
• Must reside within the hiring location;
• Must have a minimum of 25 MBPS high speed internet;
• Must have a dedicated space and not be disturbed during your shift. 

What your day will look like:

As a Customer Service Representative, you will provide support to assist and respond to Canada Post customers' various requests such as their delivery status, redirected mail, rates, and general inquiries. This is a non-sales position that focuses solely on customer service. Add to this the opportunity to work from the comfort of your own home – what could be better? 

Your flexibility is key - we have to be able to serve customers when they need us (during the day, evening, or weekends) - That's what customer service is about!

• Bilingual (English and French);
• Ability to perform various tasks simultaneously in a computerized environment;
• Excellent attention to detail and a genuine desire to help others - customer service and solving problems are your strengths!
• Be available full-time during the training period;

At Nordia, employee career development opportunities are something we strive to achieve. Within our Canada Post division, we offer the opportunity for lateral movement. You have the opportunity to move from consumer to business and commercial customers, with an increase in your hourly wage. What's more, we also offer positions for team managers, quality analysts, trainers and WFM analysts who manage the team on a day-to-day basis. The possibilities are endless. Depending on your skills and interests, we may have just what you're looking for.

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

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