Redemption Manager Jobs Near Me

Responsible for ensuring that accounting activities at all Vault and Cage/Club locations are performed accurately and efficiently in accordance with all applicable laws, Ohio Lottery rules and regulations, Federal mandates, and Scioto Downs established policies, procedures and controls

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Minimum of six months casino cage or banking experience (Preferred). 
• Excellent communication skills both written and oral. 
• Ability to write routine correspondence and to speak effectively to the public, employees and customers. 
• Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. 
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. 

ADDITIONAL REQUIREMENTS

• Must be able to stand/walk/ sit for extended periods. 
• May be exposed to working in a noisy, smoke/secondary smoke environment. 
• Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 
• Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. 
• Ability to define problems, collect data, establish facts and draw valid conclusions. 
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Excellent customer service and building positive team spirit.  Previous customer service experience preferred. 
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee:  must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. 
• The employee may occasionally be required to sit. 
• Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull. 
• Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus.   
• The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.
• Ability to work in a smoking and pet-friendly environment

• Controls unissued outlet banks and issues outlet banks to bank custodians.
• Completes required cage/club forms, paperwork and reports as needed or required.
• Receives in outlet banks and receipt bags from custodians and verifies cash proceeds.
• Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency.
• Receives in slot and table drops from the count team and verifies entire drop for accuracy.
• Compiles required data for ticket redemption kiosks.
• Monitors all ticket redemption kiosks.
• Reconciles ticket redemption kiosk tickets, cash and coin.
• Replenishes cash and coin in ticket redemption kiosks. 
• Completes full settlements on ticket redemption kiosks on a weekly and end of month basis.
• Handle fills and credits transactions with other casino departments.
• Enroll new players after confirming guest does not have a current account.
• Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest.
• Safeguard the confidential nature of all departmental and company records.
• Greet guests by name after guest offers players club card and/or identification when approaching the club.
• Understand and communicate club rules, promotion rules, promotion details and on property issues to guests.
• Assist in executing promotions, special events, kiosk events, slot tournaments as needed.  Handle club promotional give-a-ways.
• Responsible for counting & balancing cash drawer & making nightly deposit.
• Sells event & lottery tickets.
• Assist in greeting busses.
• All other duties as assigned.