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Nationwide Arena, home to the NHL Columbus Blue Jackets, is a 20,000+ seat venue located in the heart of the booming Arena District in Columbus, Ohio. Welcoming over one million Guests through over 100 events annually, Nationwide Arena has hosted a variety of events including the NHL All-Star Game and Entry Draft, NCAA Tournament and National Championship games, the U.S. Figure Skating Championships, Monster Truck exhibitions, Rodeos, and many more in addition to its hallmark Columbus Blue Jackets games and lively concert schedule.
The Security Department is seeking a Full-Time Security Guard. As a member of the Security Department, you'll enjoy perks such as behind-the-scenes look into the production of Columbus Blue Jackets games, concerts and special events. Snacks and meals are offered on select days in addition to daily access to hot and cold beverages. Ticket offers, merchandise giveaways and Staff party invitations are amongst other great benefits to joining our Team.
Are you an enthusiastic, motivated and energetic individual looking to work in a fun, team-oriented and fast-paced environment? We'd love to hear from you!
Summary
Assist with the daily operation of the Security Operations Center. Ensure the safety, security and a positive experience for our Guests, Contractors, and Employees of Nationwide Arena. Enforce department and organization policies for Nationwide Arena, the Columbus Blue Jackets, and Delaware North Sportservice in a positive and professional manner. Control access in assigned areas and relay necessary information to appropriate parties. Monitor activity in Nationwide Arena and surrounding areas. Address, communicate, and document incidents as they arise.
This is a Full-Time Day Shift position requiring coverage over the hours of 3pm - 11pm during a week. The designated weekend/days off will be Tuesday and Wednesday. Hours and days worked may vary on occasion based on venue need at the discretion of the Director of Security & Emergency Services.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
• Work in an environment which requires alertness at all times.
• Monitor all interior and exterior activity of Nationwide Arena using closed circuit surveillance system and access control system.
• Greet, monitor, and direct the movements of Employees, Guests, Contractors and Event Staff.
• Conduct regular surveillance rounds and operational safety checks in and around Nationwide Arena, including the outside perimeter.
• Enforce department and organization policies for Nationwide Arena, the Columbus Blue Jackets, and Delaware North Sportservice in a positive and professional manner.
• Conduct varying levels of security screening of Employees, Guests, Contractors, and Event Staff as directed.
• Track daily activity in Security, document all incidents, and report information to Management, as necessary.
• Receive Lost & Found property, accurately document and assist in its return to rightful owner with a high level of service.
• Observe fire board and alarm panel. Alert Engineering and Operations regarding alert messages, as necessary.
• Occasional acceptance and delivery of packages throughout the building.
• Monitor assigned areas during events to ensure Guest safety and compliance with building and event policy.
Supervisory Responsibilities
This role does not have direct supervisory responsibilities or direct reports. The candidate understands that serving as a positive role model for all those within Columbus Blue Jackets Arena Management and the Columbus Blue Jackets as well as with on-site corporate Partners and vendors is always expected.
Qualifications
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Minimum of two years of related experience and/or training in safety and security or equivalent law enforcement experience.
• Familiarity with security screening procedures, including the use of frictionless and x-ray screening technology and equipment.
• Knowledge of Microsoft Office and intermediate computer functions such as fire alarm system, lighting control, and access control applications.
• Experience with Simplex Fire Alarm Systems, Metasys Controls, and Genetec experience desired.
• Ability to successfully interact at all levels of the organization, including with Guests.
• Strong interpersonal skills, both verbal and written, for the purpose of public interaction and report writing.
• Valid Driver's License required.
• Comfortable working in a variety of environments and conditions including around loud noises, strobe lights, heat, cold, rain, wind, and dust.
• Ability to stand, walk, and sit for extended periods of time.
• Capacity to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and move shipments of 50 pounds or more.
• Flexibility to work evenings, weekends, and holidays as needed.
Education and/or Experience
High school diploma or general education degree (GED); minimum of three years of related experience and/or training in safety and security or equivalent law enforcement experience; or equivalent combination of education and experience. Current or previous experience working in a position which requires alertness at all times with exemplary results. Experience with access control systems, CCTV systems and general knowledge of computer applications related to Simplex Fire Alarm, Metasys Controls, and building automation systems is required.
Valid Driver's License required.
Competencies
To perform the role successfully, an individual should demonstrate the following competencies:
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Communication - Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Dependability - Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.
Leadership - Conducts themselves in a way that provides strong leadership skills and execution within the Company and Staff at all levels.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps skills up to date.
Computer Skills
To perform this role successfully, an individual should have knowledge of Microsoft Office, access control systems, CCTV systems and general knowledge of computer applications related to Simplex Fire Alarm, Metasys Controls, and building automation systems.
Physical Demands
The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the candidate is regularly required to talk or hear and remain alert at all times. The candidate is frequently required to stand; walk and sit. The candidate is required to use hands to handle or feel and reach with hands and arms. The candidate must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this role include close vision, distance vision, peripheral vision and depth perception.
Work Environment
The work environment characteristics described here are representative of those a candidate encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the candidate is frequently exposed to outside weather conditions. The candidate is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate with opportunities for sustained high noise levels during select events.
Acknowledgements
The above role description is not intended to be an all-inclusive list of duties and standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as assigned by the Director of Security & Emergency Services and other Senior Leaders.